Manufacturer Support & Warranty Contacts

Occasionally you may need to contact the product manufacturer for additional support or warranty exchanges.  We have compiled a list of manufacturer contacts for our main brands here for your convenience.  Please feel free to contact us to leave a comment if the manufacturer for a product you ordered from us is not here, we will be happy to assist you.

Manufacturer Support/Warranty Contact
3CX Manuals, configurations:   http://www.3cx.com/support/     Support portal:   http://support.3cx.com/   Paid Support: 469-206-9039
AASTRA / Mitel 1-800-722-1301 or http://www.mitel.com/content/technical-support-ticket-request-form
ALGO http://www.algosolutions.com/support/support.html   or   support@algosolutions.com   or 604-454-3792
AUDIOCODES Paid support: 1-800-735-4588 or support@audiocodes.com
AVAYA Contact us to determine support needed
BOGEN 1-800-999-2809 option 2 or support@bogen.com
CISCO Contact us to determine support needed
CLEARONE 1-800-283-5936 or tech.support@clearone.com
CYBERDATA http://www.cyberdata.net/support/contactsupportvoip.php
DIGIUM 1-877-344-4861 or http://www.digium.com/en/support/contact   (May need to provide product registration code)
DRAYTEK http://draytekusa.com/open-tech-support-request
EDGEWATER NETWORKS 1-408-351-7255 or support@edgewaternetworks.com or   http://edgewaternetworks.com/support/
FORTINET 1-866-648-4638 or Fortinet Knowledgebase http://kb.fortinet.com/kb/microsites/microsite.do
GRANDSTREAM https://helpdesk.grandstream.com/
JABRA 1-866-697-8757 or jabrasupport.us@jabra.om or http://www.jabra.com/ServiceMenu/contact/ContactJabraSupport/ContactJabraSupportBusiness
KONFTEL 1-866-606-4728 or http://www.konftel.com/Support/Contact-Support
NEC Contact us to determine support needed
NETGEAR http://support.netgear.com/general/contact/default.aspx
NORTEL Contact us to determine support needed
OPENVOX support@openvox.cn
PANASONIC 1-800-528-6747 option 1
PATTON ELECTRONICS 301-975-1007 or support@patton.com
PHOENIX AUDIO 818-937-4779 or support@phnxaudio.com or http://www.phnxaudio.com/support
PLANTRONICS 1-855-765-7878 or http://www.plantronics.com/us/support/index.jsp
POLYCOM http://support.polycom.com/PolycomService/home/home.htm or 1-888-248-4143 (Support fee may apply)
REVOLABS 1-800-326-1088 or support@revolabs.com or http://www.revolabs.com/support/
RHINO EQUIPMENT helpdesk@rhinoequipment.com or 1-877-744-6681 or http://support.rhinoequipment.com/
SANGOMA http://support.sangoma.com/
SNOM https://support.snom.com/ or 781-569-2044 option 4
SPECTRALINK technicalsupport@spectralink.com or 1-800-775-5330 (option 7 for DECT), RMA: nalarma@spectralink.com
UNIDATA / INCOM Email support only, please contact us.
VIKING ELECTRONICS https://www.vikingelectronics.com/registration.php
VXI 1-800-742-8588 or technicalsupport@vxicorp.com
XORCOM http://www.xorcom.com/Support-Center/
YEALINK http://www.yealink.com/Support.aspx or support@yealink.com
YEASTAR support@yeastar.com

How to update firmware on Yealink IP Phones?

Yealink continuously provide firmware releases to further improve features and fix bugs, but how do you go about upgrading the firmware on your Yealink IP phones?

After downloading the latest firmware from Yealink’s website you can either manually update from the local system for single phones or mass-provision automatically for multiple phones. The following table lists the associated and latest firmware names for each Yealink IP phone model (X is replaced by the actual firmware version).

YealinkFirmwareNameTable

Method 1:  To manually upgrade firmware via web user interface for single phone:

  1. First, save the firmware to local system
  2. Click on Settings -> Upgrade (For T3x and VP530, click on Phone -> Upgrade)
  3. Click Browse
  4. Select the firmware from the local system
  5. Click Upgrade – A dialog box pops up to prompt “firmware of the SIP phone will be updated. It will take 5 minutes to complete.  Please don’t power off!”
  6. Click OK to confirm the upgrade

Note:  Do not unplug the network and power cables during the IP phone firmware upgrading process.  Also do not close/refresh the browser when the IP phone is upgrading firmware via web user interface.

Method 2:  To mass provision via provisioning server:

IP phones support the use of FTP, TFTP, HTTP, and HTTPS protocols to download configuration files and firmware from provisioning server, and then upgrade firmware automatically.  You can configure the way your IP phones download firmware stored on provisioning server in one of two ways:

  1. Check for both configuration files and firmware stored on the provisioning server during boot up
  2. Automatically check for configuration files and firmware at a fixed interval or specific time

Configuration changes can be performed using the configuration files or locally:

  • Configuration File ( <y0000000000xx>.cfg ) – Configure the way for IP phone to check for configuration files.  Specify the access URL of the firmware. Refer to Upgrading Firmware on admin guide for more details.
  • Local (Web User Interface) – Configure the way for IP phone to check for configuration files.

For Yealink T19P, T2 series, T4 series:

In <y0000000000xx>.cfg, you can configure firmware url as below.
———————————————-
#!version:1.0.0.1

##File header “#!version:1.0.0.1″ can not be edited or deleted, and must be placed in the first line.##
##This template file is applicable to SIP-T28P/T26P/T22P/T20P/T21P/T19P/T46G/T42G/T41P IP phones running firmware version 72 or later.##
##For more information on configuration parameters, refer to Yealink_SIP-T2_Series_T19P_T4_Series_IP_Phones_Auto_Provisioning_Guide.##

################################################################################​####### Configure the access URL of firmware ## ################################################################################​
### It configures the access URL of the firmware file.
### The default value is blank.It takes effect after a reboot.
firmware.url =
————————————————————
You can refer to more syntax about auto provisioning in auto provisioning guide of T2X-T19P-T4X.

To configure the way for IP phone to check for configuration files via web user interface:

  1. Click on Settings -> Auto Provision
  2. Make the desired changes (see T46’s V72 setting screenshot below for example)T46-example-setting
  3. Click Confirm to accept the change
  4. Note:  When the “power on” is set to “on”, the IP phone will check configuration files stored on the provisioning server during start-up and then will download firmware from the server.  Refer to admin guide for more details.

For Yealink T3 series and VP530:

In <y0000000000xx>.cfg, you can configure firmware url as below.
———————————————-
#!version:1.0.0.1

##File header “#!version:1.0.0.1″ can not be edited or deleted, and must be placed in the first line.##
################################################################################​######### Configure the access URL of firmware ######## ##########################################################################​
firmware.url =
————————————————————
You can refer to more syntax about auto provisioning in auto provisioning guide of T3X:

Yealink T3XG Auto Provisioning_70.0
Yealink T2XP-T3XG-VP530 phones Auto Provisioning User Guide Rev_70.0

To configure the way for the IP phone to check for new configuration files via web user interface:

  1. Click on Phone->Auto Provision
  2. Mark the desired radio box in Check New Config field.
  3. Mark the desired radio box in Repeatedly field.
  4. (If the Repeatedly On radio box is marked) Enter the time interval (in minutes) in the Interval (minutes) field.
  5. Mark the desired radio box in Weekly field.
  6. (If the [/b]Weekly On[/b] radio box is marked) Enter the desired time in the Time field.
  7. (If the Weekly On radio box is marked) Check the desired checkbox in the Day of week field.
  8. Click Confirm to accept the change.
  9. Note: When the “Check New Config” is set to “on”, the IP phone will check for both firmware and configuration files stored on the provisioning server during boot up.  Refer to admin guide for more details.

For Yealink W52P base station:

You can upgrade your base station to the latest firmware version. The latest firmware version not only improves the performance of the base station, but also provides more features compared to the previous version. This section provides you with instruction on upgrading the base station via web user interface (Refer to Yealink W52P IP DECT Phones Auto Provisioning Guide for information on upgrading via auto provisioning).

To upgrade base station firmware via web user interface:

  1. Contact your system admin for the latest firmware file and store it on your local system in advance
  2. Click on Phone->Upgrade
  3. In the Select and Upgrade Base Firmware field, click Browse to locate the firmware file from your local system.
  4. Click Upgrade to upgrade the firmware of the base station.
  5. The browser pops up the dialog box “Firmware of the SIP Phone will be updated. It will take 5 minutes to complete. Please don’t power off!”.
  6. Click OK to confirm upgrading.  The upgrading process will take a few minutes. The power indicator LED on the base station flashes when the base station is during the firmware upgrading process.
  7. Note:  Do not refresh or close the browser during upgrading process of base station

Once the base station firmware has been successfully upgraded, the base station reboots automatically. The handset will perform an auto registration to the base station. You can check the firmware version of the base station using the handset. For more information, refer to Yealink_W52P_User_Guide_V40_1

For Yealink W52x handset:

You can upgrade W52x handset firmware via a USB tool or over the air (OTA). Upgrading handset firmware via the USB tool (developed by Yealink), you need to purchase a USB cable in advance, and then upgrade the handset firmware one by one.

Upgrading handset firmware via OTA means that the handset firmware can be upgraded through a wireless DECT connection (L2CAP). So a USB cable does not have to be plugged to the handset for firmware upgrade. OTA enables the distribution of new firmware to the subscribed handsets.

OTA upgrade capability is restricted to specific firmware versions and handset hardware:
* Handset with firmware 26.40.0.15 or later
* Base station with firmware 25.40.0.15 or later
* Handset with hardware 26.0.0.6 or later

Please note that OTA is only available when meeting the above three conditions simultaneously.  Upgrading handset firmware may take a period of time, so you may wish to upgrade the handset outside of work hours to avoid affecting the normal use.  Please refer to Yealink’s guide on upgrading W52x Handset firmware for more details.

 

Yealink Releases V73 Firmware Update for SIP Phones

Yealink

Yealink just released V73 official firmware for their line of SIP phones with lots of new features, optimizations and bug fixes.  For Yealink SIP phone users, you can download available firmware in Yealink’s document and downloads zone. The V73 update affects Yealink models T20P, T22P, T26P, T28P, T41P, T42G, T46G and T48G phones.  Yealink skips T19/T21 and T3x line SIP phones in this release but plans to include T19/T21 in their future V80 update instead.

Some new features and optimizations include:

  • Protected personalized settings
  • RTCP-XR voice quality monitoring
  • Off-hook hot line dialing
  • Screen captures
  • Paging list
  • Ability to select different ringtones for different accounts
  • Notification pop-ups
  • Softkey display
  • Remote phone book
  • Call park feature

For full details on all the features, optimizations and bug fixes include with version 73 firmware please see Yealink’s V73 SIP IP phone release notes.

See our related post on how to upgrade firmware on Yealink IP phones for firmware update instructions.

Avaya IP Office Release 9.1 – What’s New?

Avaya just released the R9.1 firmware version for their popular IP Office platform.  What’s new you might ask?

Here is a basic overview of the changes being made:

  • New Premium Offering
    • IP Office Select (SE platform)
  • IP Office Server Edition Improvements
    • System expansions and increased resiliency
  • IP Office When Deployed as a Branch Improvements
    • Aura System Manager and central management
    • Aura centralized applications, services, and solutions
    • Branch VM Pro and centralized management
  • IP Office Unified Communications and Video
    • New mobile VoIP client enhancements
    • Lync Plugin enhancements
    • Exchange 2013 integration
    • Avaya Communicator (Flare) enhancements
  • IP Office Key Feature Improvements
    • New system capacity expansion
    • SIP service provider (SIP Trunk) features
    • SSL/VPN remote access and continued IPOSS support improvements
    • Communications accessibility
    • Call center enhancements
  • IP Office Web Manager Evolution
    • Expanded integration of management capabilities
    • Sever Edition and Standard Editions
  • IP Office Security Enhancements
    • TLS and SRTP support for SIP traffic
    • Encryption of all H.323 traffic via Line, Trunk, and SCN

IP Office R9.1 will be supported on the following platforms:

  • IP500 V2
  • IP Office for Linux (Server Edition, Virtualized Server Edition, Select Edition)

Some major changes that may affect people wanting to upgrade to R9.1:

  • Discontinued support for: IP401, IP403, IP406, IP406 V2, IP412, IP500 V1, or Small Office Edition platforms
  • Discontinued support for: IP400 Trunk Cards, IP400 VCM Cards, IP400 Digital Station V1, IP400 Phone V1, IP400 So8, and IP500 Legacy Card Carrier
  • Discontinued support for: Customer Call Reporter (CCR/Advanced Edition).  Existing customers will need to migrate to the new IP Office Contact Center Solution.

For more information, see General Availability (GA) of IP Office Release 9.1 for details.

Phoenix Audio Spider VoIP Conference Phone Unboxing Review

The Spider is Phoenix Audio’s latest top of line conference phone series delivering HD audio, noise/echo cancellation, dual connectivity, as well as the popular daisy chaining capability. The SIP version MT505 connects to SIP service via Ethernet cable or your computer via USB, while the PSTN version MT502 connects with your analog phone line as well as computer via USB.

Highlighted Specs:

  • Bridging between USB and VoIP/SIP/IP
  • Use alone or daisy chainable up to 14 units of MT503 or Quattro3’s
  • Interactive dial pad with backlights
  • 4 mic beamforming array with directional LED lighting
  • DSP based algorithms:  echo canceling, noise reduction, de-reverb, automatic gain control
  • SIP version supports PoE (Power over Ethernet)

Phoenix Audio Spider PackagePhoenix Audio Spider Package Interior

 

 

 

 

 

Upon opening the package, we can see the Phoenix Audio Spider conference phone came well packed with foam cushioning and cut-outs to prevent shifting damage during transit.  The content includes the Spider conference phone, 48V power supply with international adapters, USB cable, and Ethernet cable for SIP version (phone cable instead for PSTN version).

Phoenix Audio Spider Package ContentThe Phoenix Audio Spider aluminum casing has a more matte finish to help prevent unpleasant finger prints.  At 7″ diameter and 1-7/8″ in height the Spider is discrete and visually pleasing.  Phoenix Audio also added foam lining to the bottom of the unit to help keep it in place and prevent scratches.  The soft-touch keypad is back-lit when active or off when the unit is on standby.

Initial boot-up took a couple minutes then from there on the set-up was pretty simple via Spider’s GUI interface – just minutes after plugging in we are having our first test call.  The menu options are pretty self-explanatory via on-screen prompts, but you can also check the user manual for a flow-chart.  The settings can be changed both manually on the unit itself or via its web interface.

PhoenixAudioSpider-Standby IMG_20141111_170744 IMG_20141111_170717

We tested using the Spider conference phone from various distances up to 7 feet away and is happy to say our voices were picked up very well.  Our voices sounded clear and natural for the caller on the other side with minimal or no background noises.  The Spider’s proprietary directional beamforming array (seen by blue LED light under Spider’s grill) followed each speaker’s voice around the room with stunning accuracy.  (Note:  For those who don’t enjoy LED light shows, the red and blue lights can be turned off via menu option.)  In conclusion, an individual Phoenix Audio Spider unit would be sufficient for any small to mid-sized conference room and a good conference phone to consider. For larger settings you can daisy-chain up to 14 sub-units for additional expansion.

Additional Resources:

 

Mitel Discontinues Aastra 675xi Series SIP Phones

As part of its brand transformation after purchasing Aastra, Mitel announced end-of-life for Aastra 675xi series SIP IP phones to make way for Mitel’s new and improved 6800i series.  For those wanting to continue with the Aastra 6700i series, the 673xi series are a great substitute as well.

Aastra-Mitel-Phones

If you liked Aastra 6757i SIP phone:

  • Mitel 6867i, part of the new 6800i series IP phones, offers higher spec at a lower price point.  Additional features include color LCD display, dual Gigabit Ethernet ports, native HD hardware for true HD voice quality.
  • Alternatively, Aastra 6737i provide same look and price range as 6757i plus more features like dual Gigabit Ethernet ports and native HD hardware for true HD voice quality.

If you liked Aastra 6755i SIP phone:

  • Mitel 6867i would also serve as a good step up from 6755i with additional features like 10 programmable softkeys (no paper label keys), EHS/DHSG headset port, and wider range of accessories (including expansion modules).
  • Or go with Aastra 6735i which provide same look and price range plus additional features like dual Gigabit Ethernet ports and native HD hardware for true HD voice quality.

If you liked Aastra 6753i SIP phone:

  • Mitel 6865i, part of the new 6800i series IP phone, offers higher spec and competitive pricing with its larger LCD display, dual Gigabit Ethernet ports, and native HD hardware for true HD voice quality.

Popular DECT IP Phone Comparison – Yealink W52P vs. Panasonic KX-TGP500

Many users who are looking for more mobile freedom while still keeping great call quality and business phone features are turning to cordless IP DECT phone systems.  There are many cordless DECT phone options in today’s market, but two of the most popular are Yealink’s W52P and Panasonic’s KX-TGP500.  With similar price ranges, below is a quick comparison between the 2 models.


Yealink SIP-W52P

Yealink SIP-W52P

  • Indoor range: 50m
  • Outdoor range: 300m
  • Color screen: Yes
  • Simultaneous calls: 4
  • SIP Accounts:  Up to 5
  • Cordless Handsets:  Up to 5 (W52H)
  • HD Voice: Yes, handset with wideband
  • Speaker: Full-Duplex
  • Talk time: +10 hours, 100 hours standby
  • PoE: Integrated PoE (Class 1)
  • ECO Mode: Yes
  • Cat-iq 2.0: Yes
  • Remote Phonebook:  Yes
  • On-screen conferencing instructions
  • Special:  Increase range with up to 6 repeaters (RT10)
  • See Yealink W52P Product & pricing


Panasonic KX-TGP500

Panasonic KX-TGP500

  • Indoor range: 50m
  • Outdoor range: 300m
  • Color screen: No, grayscale
  • Simultaneous calls: 3
  • SIP Accounts:  Up to  8
  • Cordless Handsets:  Up to 6 (KX-TPA50B04)
  • HD Voice: HD Codec on DECT radio
  • Speaker: Half-Duplex
  • Talk time: Up to 5 hours, 240 hours standby
  • PoE: No
  • ECO Mode: No
  • Cat-iq 2.0: No
  • Remote Phonebook:  No
  • No on-screen conferencing instructions
  • See Panasonic KX-TGP500 Product & Pricing


 

Simple Guide on How to Install Avaya B179 on IP Office

The Avaya B179 IP Conference Phone works perfectly with Avaya IP Office.   It is supported on IP Office R5.0 and higher, and requires an Avaya IP Endpoint license.  We will provide a basic tutorial here to get your Avaya B179 IP Conference phone connected.  Please see the Avaya B179 Install and Admin Guide for a more in-depth guide.

Avaya B179

1)   First, let’s make sure the IP Office is setup correctly:

  • Log into your IP Office
  • Go to the License Tab > Make sure you have an Avaya IP Endpoint license available (the 3rd Party IP/SIP Endpoint will not work)
  • Go to System > LAN1 or LAN2 (whichever interface is connected to the network the B179 is on) > VoIP tab:
    • Check “SIP Registrar Enable”
  • Create a new extension by selecting Extension > create SIP Extension
    • Add a valid Base Extension number i.e. 8000
  • Create a new user by selecting User > create User:
    • Add a valid Name ie Extn8000
    • Add the Base Extension number that was previously created. i.e 8000
    • Go to the Telephony tab > Supervisor Settings tab:
      • Put a numerical password in the “Login Code” field.  For testing purposes we can use 8000.

2)   Then, configure the Avaya B179:

  • On the B179 conference phone:
    • Press Menu > Status > Network
      • Set or Confirm the IP Address of the phone (DHCP/Static)
        • This IP address is used to log into the web interface of the phone.
  • Web Settings:
    • Enter the IP address of the phone into a web browser of your choice
      • Login with the default credentials
        • User: Admin
        • Password: 1234
    • Settings > SIP
      • Enable Account 1
        • Account Name: This is what is shown on the display of the B179.
        • User:  IP Office Base Extension number i.e. 8000
        • Registrar: IP of LAN1 or LAN2 IP Office interface (whichever is used)
        • Realm: *
        • Authorization Name:  IP Office Base Extension number i.e. 8000
        • Authorization Password: Enter the “Login Code” setup for the user.
        • Save values
    • Settings > Networking
      • These fields are used to make sure your B179 is setup correctly to the network
        • IP Address: IP address of B179
        • Net Mask: Subnet mask of the network on which the B179 is connected
        • Gateway: Local gateway on the network on which the B179 is connected
        • DNS info can be manually specified
        • Save values
        • Reboot the phone and the B179 should register with the IP Office

This should get your Avaya B179 IP Conference Phone connected to your IP Office for testing purposes.  Then from here on, you will want to fine tune your settings and secure your phone following the Avaya B179 Install and Admin Guide.

Jabra Fall Wireless Promo – Free EHS or Lifter with Jabra Motion Office or PRO-9400 Headset!

Having the right mobility headset is now a mainstream must-have in daily business life where open collaborative office spaces and mobile employees are the workplace norm.  It’s becoming more and more difficult to carry out a clear and productive conversation with all the noises and distractions around you.

So take advantage of Jabra’s Fall Wireless promotion (9/1/2014-12/31/2014) and get a free EHS cable or Remote Handset Lifter for remote call management with eligible purchase!  Qualifying models for this promotion include any variants of the Jabra Motion Office or Jabra PRO 9400 series headsets.  There is no minimum or maximum purchase required, simply make your purchase with us then visit Jabra’s promo website to claim your free Jabra remote call management accessory!

Jabra Motion Office

Jabra Motion Office Headset provides true wireless freedom, allowing users to connect to all their phones to one headset.  You can even transfer calls between phones as you head out the door to continue the conversation!

  • Triple connectivity for desk, softphone, and mobile devices
  • Up to 300ft of the latest Bluetooth wireless range
  • Easy, intuitive call control from headset and base
  • 128 bit encryption for security

JabraPro9450 

Jabra Pro 9400 Headsets is a high quality wireless option with technology that will withstand the test of time!  Use it with your regular desk phones now, and with your PC softphone when you are ready for Unified Communications!

  • Dual connectivity for desk phones and UC softphones
  • Up to 450ft of wireless range and up to 10 hours of talk time
  • Wideband audio, noise-canceling microphone, and user friendly touchpad

Terms and Conditionswww.Jabra.com/FallWireless

Promotional offer: Purchase a Jabra Motion Office or Jabra PRO 9400 series headset from an authorized Jabra reseller and become eligible to receive a free Electronic Hook Switch (EHS) cable or Remote Handset Lifter (RHL) – up to a $75 retail value. No minimum or maximum purchase requirements.

Promotional Period: September 1, 2014 through December 31, 2014. All claims must be submitted to Jabra and postmarked on or before January 15, 2015. Claims received after that date will not be honored.

Eligibility: This promotion is open to all end-customers in the United States who purchase either a Motion Office or PRO 9400 series headset from an authorized Jabra reseller. By participating in this promotion, the customer accepts and agrees to be bound by these Terms and Conditions. Employees of Jabra, its resellers or its distributors are not eligible for this offer.

Fulfillment: Unless otherwise specified on the online claim form or in the email accompanying the proof of purchase, Jabra will determine which EHS cable or RHL lifter will be provided.  This determination will be based on the compatibility with the customer’s telephone model. If a telephone is not compatible with Jabra EHS cables as referenced in Jabra’s compatibility guide, a Jabra RHL lifter will be provided.

The free EHS cable or RHL lifter will be shipped directly to the customer at the address listed on the original invoice.  If multiple product purchases are made and placed on the same purchase order and invoice, all free products will be shipped to the address on the invoice.  Delivery is typically 2-3 weeks for order fulfillment under normal conditions.

Administrative: This promotion is the exclusive property of Jabra and any use by unauthorized parties without the expressed and written consent by Jabra is prohibited.  Jabra reserves the right to audit any claim at any time to ensure the validity of the proof of purchase.  Jabra reserves the right to cancel this promotion at any time and for any reason without notice.

EHS cables and RHL lifters provided under this program are not for resale. Jabra will only allow returns for claims of   ”Out of Box Failure”.  This promotion cannot be combined with any other active Jabra offers and/or programs.

How to Manually Configure Polycom VoIP Phone to Asterisk

Polycom makes some of the best quality SIP VoIP Phones on the market.  They work well with most IP-PBX and Hosted VoIP Providers.  While most manufacturers and providers will have their own setup guidelines (which you should follow first), there are times when you may need to manually configure your Polycom VoIP phone.  We will provide a very basic guide on getting your Polycom phone manually registered to an Asterisk SIP-based system here.

First you will need some basic information to register your Polycom phone:

  1. IP address of the Polycom phone
  2. IP address of the Asterisk system and SIP Port used to register (usually 5060)
  3. SIP extension number and phone password from your Asterisk system for your Polycom Phone

Once you have obtained the information, open up your web browser and enter in the IP Address of the Polycom phone in the Address Bar. Once it prompts you to login, use the following user name and password (assuming it is still default):

  1. Username: Polycom
  2. Password: 456

When logged into the Polycom phone’s user interface go to the Lines section (may be under Settings on newer firmwares) and Line 1.  Enter the information into the following fields:

  1. Display Name: SIP Extension Number assigned on the Asterisk system ie. 2000
  2. Address: SIP Extension Number assigned on the Asterisk system ie. 2000
  3. Label: SIP Extension Number assigned on the Asterisk system ie. 2000

Under Authentication

  1. Authentication User ID: SIP Extension Number assigned on the Asterisk system, i.e., 2000
  2. Authentication Password: Phone-password assigned on the Asterisk system

Under Server 1:

  1. Address: IP Address of the Asterisk system
  2. Port: Port number for SIP registration ,i.e., 5060
  3. Leave all other settings default.

Submit to Save settings, which should prompt you to reboot the phone.  Check to see if the Polycom phone is registered properly by pressing on the phone: Menu/Settings > Status > Lines.

You should be all set!