VXi Buy 10 Get 1 Free Special Promotion for New Users

VXi-Buy-10-Get-1-FreeVXi has a great deal for new VXi headset users from now through end of April.  New users to VXi are eligible for their limited time, “buy 10, get 1 free” deal.  For every 10 qualifying VXi headsets, amplifiers, switches or USB adapters you get a free one.  There are no limits, so you can buy as many as you like to really add up!  Shop online, or contact our helpful reps today for more information and find your perfect headset solutions.

Why buy VXi?

  • Great sound quality and best-in-class noise canceling mic
  • Interchangeability:  VXi headsets have options to connect to VXi, Plantronics, and Jabra cord/amplifiers
  • Durability & Comfort:  Designed to be lightweight and adjustable, while meeting the most demanding contact center environments
  • Exceptional Value:  Customer-centric focus with 2-year hassle free manufacturer warranty.

Program terms and conditions:

  • Offer runs from 3/16/2015 to 4/30/2015
  • Open to “new” VXi customers who (or their business) is not a current user or purchaser of VXi headsets
  • Free product applies to VXi headsets, amplifiers, switches and USB adapters
  • Customer must purchase at least 10 of the same qualifying product(s).  The free product will be the same model(s) as those from the qualifying purchase.  No mix and match of models.
  • This offer cannot be combined with other VXi offers or special promotions/pricing
  • VXi BlueParrot Bluetooth wireless headsets are not included in this offer
  • Offer valid in the U.S. and Canada only

Yealink’s New CP860 Diamond IP Conference Phone is Here!

Yealink announced the commercial launch of its first IP conference phone on 3/13/2015.  The new CP860 IP conference phone is designed for small to medium-sized meeting rooms with up to 10 participants (or 16 with optional expansion mic) and offers “diamond-clear” voice conversations to help increase productivity for company meetings.  Yealink CP860 IP Conference Phone

CP860 combines great audio performance in its diamond shaped body design along with several useful features.  Call linkage with PC or mobile soft-phones such as Skype, Lync/Skype for Business, Bria, and more are supported to provide users a convenient UC experience anytime and anywhere.  With USB call recording, you can record important meetings for easy call review and record keeping.  5-party conferencing is also supported to help companies improve communications while reducing facility costs.

Highlights:

  • Optima HD voice, full duplex technology
  • 10-feet and 360 degree voice pick-up (built-in 3 mic array)
  • Optional pair of CPE80 expansion microphone for broader reception
  • 320ms echo cancellation tail length
  • Connection to mobile phone or PC for conference calls
  • 5-way conferencing supported
  • USB call recording supported

Yealink CP860 IP conference phone is currently MSRP at $799 and the pair of CPE80 expansion mic is MSRP at $119.  Due to MAP restrictions, please log-in to our website or contact us today for our special sales price.

Additional Resources:

Buy a Yeastar MyPBX U100/U200 and Get a Free Addon!

From now thru 3/31/2015, Yeastar is offering a free add-on license of call recording, hotel module, or billing system for every unit of MyPBX U100 or U200 model you purchase!

MyPBX U100/U200
Eligible Models:

  • MyPBX U100:  A 1U rack mount model IP PBX for up to 100 users.  High performance, stability and compatiability, combined with rich functionality makes MyPBX U100 a great choice for your business communication. Supports network access to ISDN, BRI, PSTN, GSM/CDMA/UMTS and VoIP.
  • MyPBX U200:  A workhorse designed for companies requiring up to 50 concurrent call and 200 users.  It supports PSTN, ISDN BRI lines, GSM/CDMA/UMTS networks and VoIP.  It’s also equipped with an audio input port and an audio output port.

Free Add-On Options:
YeastarPromo

  • Call Recording:  Record calls to monitor the conversation for your business
  • Hotel Module:  MyPBX Hotel Module integrates rich IP-PBX features with professional hospitality features
  • Billing System:  Meter the calls and keep record of each call received/transferred by MyPBX
  • Note:  MyPBX Client already has 2 free accounts, so it is not included in this Yeastar offer.

Shop online, or speak with one of our helpful representatives today to see how you can take advantage of this offer while it lasts!

Plantronics EncorePro HW510 / HW520 Headset Boom Issue

Plantronics recently discovered a minor mechanical issue for their new EncorePro HW510 and HW520 headsets where the boom attachment may not hold tightly to their original position after long term usage.  Plantronics are stopping shipment of all current EncorePro HW510 and HW520 headsets while they work on redesigning it up to their usual high standards.

Customers can continue to use their EncorePro HW510 and HW520 headsets as the issue is not health nor safety related.  Alternatively customers can contact Plantronics support team for a trade-in exchange for their new HW540 convertible headsets.  Plantronics technical support team can be contacted at 1-855-765-7878 or via Plantroncis’ support page online.

Please read Plantronics’ letter below for full details, or contact us for any questions.

PlantronicsEncoreProLetter

Manufacturer Support & Warranty Contacts

Occasionally you may need to contact the product manufacturer for additional support or warranty exchanges.  We have compiled a list of manufacturer contacts for our main brands here for your convenience.  Please feel free to contact us to leave a comment if the manufacturer for a product you ordered from us is not here, we will be happy to assist you.

Manufacturer Support/Warranty Contact
3CX Manuals, configurations:   http://www.3cx.com/support/     Support portal:   http://support.3cx.com/   Paid Support: 469-206-9039
AASTRA / Mitel 1-800-722-1301 or http://www.mitel.com/content/technical-support-ticket-request-form
ALGO http://www.algosolutions.com/support/support.html   or   support@algosolutions.com   or 604-454-3792
AUDIOCODES Paid support: 1-800-735-4588 or support@audiocodes.com
AVAYA Contact us to determine support needed
BOGEN 1-800-999-2809 option 2 or support@bogen.com
CISCO Contact us to determine support needed
CLEARONE 1-800-283-5936 or tech.support@clearone.com
CYBERDATA http://www.cyberdata.net/support/contactsupportvoip.php
DIGIUM 1-877-344-4861 or http://www.digium.com/en/support/contact   (May need to provide product registration code)
DRAYTEK http://draytekusa.com/open-tech-support-request
EDGEWATER NETWORKS 1-408-351-7255 or support@edgewaternetworks.com or   http://edgewaternetworks.com/support/
FORTINET 1-866-648-4638 or Fortinet Knowledgebase http://kb.fortinet.com/kb/microsites/microsite.do
GRANDSTREAM https://helpdesk.grandstream.com/
JABRA 1-866-697-8757 or jabrasupport.us@jabra.om or http://www.jabra.com/ServiceMenu/contact/ContactJabraSupport/ContactJabraSupportBusiness
KONFTEL 1-866-606-4728 or http://www.konftel.com/Support/Contact-Support
NEC Contact us to determine support needed
NETGEAR http://support.netgear.com/general/contact/default.aspx
NORTEL Contact us to determine support needed
OPENVOX support@openvox.cn
PANASONIC 1-800-528-6747 option 1
PATTON ELECTRONICS 301-975-1007 or support@patton.com
PHOENIX AUDIO 818-937-4779 or support@phnxaudio.com or http://www.phnxaudio.com/support
PLANTRONICS 1-855-765-7878 or http://www.plantronics.com/us/support/index.jsp
POLYCOM http://support.polycom.com/PolycomService/home/home.htm or 1-888-248-4143 (Support fee may apply)
REVOLABS 1-800-326-1088 or support@revolabs.com or http://www.revolabs.com/support/
RHINO EQUIPMENT helpdesk@rhinoequipment.com or 1-877-744-6681 or http://support.rhinoequipment.com/
SANGOMA http://support.sangoma.com/
SNOM https://support.snom.com/ or 781-569-2044 option 4
SPECTRALINK technicalsupport@spectralink.com or 1-800-775-5330 (option 7 for DECT), RMA: nalarma@spectralink.com
UNIDATA / INCOM Email support only, please contact us.
VIKING ELECTRONICS https://www.vikingelectronics.com/registration.php
VXI 1-800-742-8588 or technicalsupport@vxicorp.com
XORCOM http://www.xorcom.com/Support-Center/
YEALINK http://www.yealink.com/Support.aspx or support@yealink.com
YEASTAR support@yeastar.com

How to update firmware on Yealink IP Phones?

Yealink continuously provide firmware releases to further improve features and fix bugs, but how do you go about upgrading the firmware on your Yealink IP phones?

After downloading the latest firmware from Yealink’s website you can either manually update from the local system for single phones or mass-provision automatically for multiple phones. The following table lists the associated and latest firmware names for each Yealink IP phone model (X is replaced by the actual firmware version).

YealinkFirmwareNameTable

Method 1:  To manually upgrade firmware via web user interface for single phone:

  1. First, save the firmware to local system
  2. Click on Settings -> Upgrade (For T3x and VP530, click on Phone -> Upgrade)
  3. Click Browse
  4. Select the firmware from the local system
  5. Click Upgrade – A dialog box pops up to prompt “firmware of the SIP phone will be updated. It will take 5 minutes to complete.  Please don’t power off!”
  6. Click OK to confirm the upgrade

Note:  Do not unplug the network and power cables during the IP phone firmware upgrading process.  Also do not close/refresh the browser when the IP phone is upgrading firmware via web user interface.

Method 2:  To mass provision via provisioning server:

IP phones support the use of FTP, TFTP, HTTP, and HTTPS protocols to download configuration files and firmware from provisioning server, and then upgrade firmware automatically.  You can configure the way your IP phones download firmware stored on provisioning server in one of two ways:

  1. Check for both configuration files and firmware stored on the provisioning server during boot up
  2. Automatically check for configuration files and firmware at a fixed interval or specific time

Configuration changes can be performed using the configuration files or locally:

  • Configuration File ( <y0000000000xx>.cfg ) – Configure the way for IP phone to check for configuration files.  Specify the access URL of the firmware. Refer to Upgrading Firmware on admin guide for more details.
  • Local (Web User Interface) – Configure the way for IP phone to check for configuration files.

For Yealink T19P, T2 series, T4 series:

In <y0000000000xx>.cfg, you can configure firmware url as below.
———————————————-
#!version:1.0.0.1

##File header “#!version:1.0.0.1″ can not be edited or deleted, and must be placed in the first line.##
##This template file is applicable to SIP-T28P/T26P/T22P/T20P/T21P/T19P/T46G/T42G/T41P IP phones running firmware version 72 or later.##
##For more information on configuration parameters, refer to Yealink_SIP-T2_Series_T19P_T4_Series_IP_Phones_Auto_Provisioning_Guide.##

################################################################################​####### Configure the access URL of firmware ## ################################################################################​
### It configures the access URL of the firmware file.
### The default value is blank.It takes effect after a reboot.
firmware.url =
————————————————————
You can refer to more syntax about auto provisioning in auto provisioning guide of T2X-T19P-T4X.

To configure the way for IP phone to check for configuration files via web user interface:

  1. Click on Settings -> Auto Provision
  2. Make the desired changes (see T46’s V72 setting screenshot below for example)T46-example-setting
  3. Click Confirm to accept the change
  4. Note:  When the “power on” is set to “on”, the IP phone will check configuration files stored on the provisioning server during start-up and then will download firmware from the server.  Refer to admin guide for more details.

For Yealink T3 series and VP530:

In <y0000000000xx>.cfg, you can configure firmware url as below.
———————————————-
#!version:1.0.0.1

##File header “#!version:1.0.0.1″ can not be edited or deleted, and must be placed in the first line.##
################################################################################​######### Configure the access URL of firmware ######## ##########################################################################​
firmware.url =
————————————————————
You can refer to more syntax about auto provisioning in auto provisioning guide of T3X:

Yealink T3XG Auto Provisioning_70.0
Yealink T2XP-T3XG-VP530 phones Auto Provisioning User Guide Rev_70.0

To configure the way for the IP phone to check for new configuration files via web user interface:

  1. Click on Phone->Auto Provision
  2. Mark the desired radio box in Check New Config field.
  3. Mark the desired radio box in Repeatedly field.
  4. (If the Repeatedly On radio box is marked) Enter the time interval (in minutes) in the Interval (minutes) field.
  5. Mark the desired radio box in Weekly field.
  6. (If the [/b]Weekly On[/b] radio box is marked) Enter the desired time in the Time field.
  7. (If the Weekly On radio box is marked) Check the desired checkbox in the Day of week field.
  8. Click Confirm to accept the change.
  9. Note: When the “Check New Config” is set to “on”, the IP phone will check for both firmware and configuration files stored on the provisioning server during boot up.  Refer to admin guide for more details.

For Yealink W52P base station:

You can upgrade your base station to the latest firmware version. The latest firmware version not only improves the performance of the base station, but also provides more features compared to the previous version. This section provides you with instruction on upgrading the base station via web user interface (Refer to Yealink W52P IP DECT Phones Auto Provisioning Guide for information on upgrading via auto provisioning).

To upgrade base station firmware via web user interface:

  1. Contact your system admin for the latest firmware file and store it on your local system in advance
  2. Click on Phone->Upgrade
  3. In the Select and Upgrade Base Firmware field, click Browse to locate the firmware file from your local system.
  4. Click Upgrade to upgrade the firmware of the base station.
  5. The browser pops up the dialog box “Firmware of the SIP Phone will be updated. It will take 5 minutes to complete. Please don’t power off!”.
  6. Click OK to confirm upgrading.  The upgrading process will take a few minutes. The power indicator LED on the base station flashes when the base station is during the firmware upgrading process.
  7. Note:  Do not refresh or close the browser during upgrading process of base station

Once the base station firmware has been successfully upgraded, the base station reboots automatically. The handset will perform an auto registration to the base station. You can check the firmware version of the base station using the handset. For more information, refer to Yealink_W52P_User_Guide_V40_1

For Yealink W52x handset:

You can upgrade W52x handset firmware via a USB tool or over the air (OTA). Upgrading handset firmware via the USB tool (developed by Yealink), you need to purchase a USB cable in advance, and then upgrade the handset firmware one by one.

Upgrading handset firmware via OTA means that the handset firmware can be upgraded through a wireless DECT connection (L2CAP). So a USB cable does not have to be plugged to the handset for firmware upgrade. OTA enables the distribution of new firmware to the subscribed handsets.

OTA upgrade capability is restricted to specific firmware versions and handset hardware:
* Handset with firmware 26.40.0.15 or later
* Base station with firmware 25.40.0.15 or later
* Handset with hardware 26.0.0.6 or later

Please note that OTA is only available when meeting the above three conditions simultaneously.  Upgrading handset firmware may take a period of time, so you may wish to upgrade the handset outside of work hours to avoid affecting the normal use.  Please refer to Yealink’s guide on upgrading W52x Handset firmware for more details.

 

Yealink Releases V73 Firmware Update for SIP Phones

Yealink

Yealink just released V73 official firmware for their line of SIP phones with lots of new features, optimizations and bug fixes.  For Yealink SIP phone users, you can download available firmware in Yealink’s document and downloads zone. The V73 update affects Yealink models T20P, T22P, T26P, T28P, T41P, T42G, T46G and T48G phones.  Yealink skips T19/T21 and T3x line SIP phones in this release but plans to include T19/T21 in their future V80 update instead.

Some new features and optimizations include:

  • Protected personalized settings
  • RTCP-XR voice quality monitoring
  • Off-hook hot line dialing
  • Screen captures
  • Paging list
  • Ability to select different ringtones for different accounts
  • Notification pop-ups
  • Softkey display
  • Remote phone book
  • Call park feature

For full details on all the features, optimizations and bug fixes include with version 73 firmware please see Yealink’s V73 SIP IP phone release notes.

See our related post on how to upgrade firmware on Yealink IP phones for firmware update instructions.

Avaya IP Office Release 9.1 – What’s New?

Avaya just released the R9.1 firmware version for their popular IP Office platform.  What’s new you might ask?

Here is a basic overview of the changes being made:

  • New Premium Offering
    • IP Office Select (SE platform)
  • IP Office Server Edition Improvements
    • System expansions and increased resiliency
  • IP Office When Deployed as a Branch Improvements
    • Aura System Manager and central management
    • Aura centralized applications, services, and solutions
    • Branch VM Pro and centralized management
  • IP Office Unified Communications and Video
    • New mobile VoIP client enhancements
    • Lync Plugin enhancements
    • Exchange 2013 integration
    • Avaya Communicator (Flare) enhancements
  • IP Office Key Feature Improvements
    • New system capacity expansion
    • SIP service provider (SIP Trunk) features
    • SSL/VPN remote access and continued IPOSS support improvements
    • Communications accessibility
    • Call center enhancements
  • IP Office Web Manager Evolution
    • Expanded integration of management capabilities
    • Sever Edition and Standard Editions
  • IP Office Security Enhancements
    • TLS and SRTP support for SIP traffic
    • Encryption of all H.323 traffic via Line, Trunk, and SCN

IP Office R9.1 will be supported on the following platforms:

  • IP500 V2
  • IP Office for Linux (Server Edition, Virtualized Server Edition, Select Edition)

Some major changes that may affect people wanting to upgrade to R9.1:

  • Discontinued support for: IP401, IP403, IP406, IP406 V2, IP412, IP500 V1, or Small Office Edition platforms
  • Discontinued support for: IP400 Trunk Cards, IP400 VCM Cards, IP400 Digital Station V1, IP400 Phone V1, IP400 So8, and IP500 Legacy Card Carrier
  • Discontinued support for: Customer Call Reporter (CCR/Advanced Edition).  Existing customers will need to migrate to the new IP Office Contact Center Solution.

For more information, see General Availability (GA) of IP Office Release 9.1 for details.

Phoenix Audio Spider VoIP Conference Phone Unboxing Review

The Spider is Phoenix Audio’s latest top of line conference phone series delivering HD audio, noise/echo cancellation, dual connectivity, as well as the popular daisy chaining capability. The SIP version MT505 connects to SIP service via Ethernet cable or your computer via USB, while the PSTN version MT502 connects with your analog phone line as well as computer via USB.

Highlighted Specs:

  • Bridging between USB and VoIP/SIP/IP
  • Use alone or daisy chainable up to 14 units of MT503 or Quattro3’s
  • Interactive dial pad with backlights
  • 4 mic beamforming array with directional LED lighting
  • DSP based algorithms:  echo canceling, noise reduction, de-reverb, automatic gain control
  • SIP version supports PoE (Power over Ethernet)

Phoenix Audio Spider PackagePhoenix Audio Spider Package Interior

 

 

 

 

 

Upon opening the package, we can see the Phoenix Audio Spider conference phone came well packed with foam cushioning and cut-outs to prevent shifting damage during transit.  The content includes the Spider conference phone, 48V power supply with international adapters, USB cable, and Ethernet cable for SIP version (phone cable instead for PSTN version).

Phoenix Audio Spider Package ContentThe Phoenix Audio Spider aluminum casing has a more matte finish to help prevent unpleasant finger prints.  At 7″ diameter and 1-7/8″ in height the Spider is discrete and visually pleasing.  Phoenix Audio also added foam lining to the bottom of the unit to help keep it in place and prevent scratches.  The soft-touch keypad is back-lit when active or off when the unit is on standby.

Initial boot-up took a couple minutes then from there on the set-up was pretty simple via Spider’s GUI interface – just minutes after plugging in we are having our first test call.  The menu options are pretty self-explanatory via on-screen prompts, but you can also check the user manual for a flow-chart.  The settings can be changed both manually on the unit itself or via its web interface.

PhoenixAudioSpider-Standby IMG_20141111_170744 IMG_20141111_170717

We tested using the Spider conference phone from various distances up to 7 feet away and is happy to say our voices were picked up very well.  Our voices sounded clear and natural for the caller on the other side with minimal or no background noises.  The Spider’s proprietary directional beamforming array (seen by blue LED light under Spider’s grill) followed each speaker’s voice around the room with stunning accuracy.  (Note:  For those who don’t enjoy LED light shows, the red and blue lights can be turned off via menu option.)  In conclusion, an individual Phoenix Audio Spider unit would be sufficient for any small to mid-sized conference room and a good conference phone to consider. For larger settings you can daisy-chain up to 14 sub-units for additional expansion.

Additional Resources:

 

Mitel Discontinues Aastra 675xi Series SIP Phones

As part of its brand transformation after purchasing Aastra, Mitel announced end-of-life for Aastra 675xi series SIP IP phones to make way for Mitel’s new and improved 6800i series.  For those wanting to continue with the Aastra 6700i series, the 673xi series are a great substitute as well.

Aastra-Mitel-Phones

If you liked Aastra 6757i SIP phone:

  • Mitel 6867i, part of the new 6800i series IP phones, offers higher spec at a lower price point.  Additional features include color LCD display, dual Gigabit Ethernet ports, native HD hardware for true HD voice quality.
  • Alternatively, Aastra 6737i provide same look and price range as 6757i plus more features like dual Gigabit Ethernet ports and native HD hardware for true HD voice quality.

If you liked Aastra 6755i SIP phone:

  • Mitel 6867i would also serve as a good step up from 6755i with additional features like 10 programmable softkeys (no paper label keys), EHS/DHSG headset port, and wider range of accessories (including expansion modules).
  • Or go with Aastra 6735i which provide same look and price range plus additional features like dual Gigabit Ethernet ports and native HD hardware for true HD voice quality.

If you liked Aastra 6753i SIP phone:

  • Mitel 6865i, part of the new 6800i series IP phone, offers higher spec and competitive pricing with its larger LCD display, dual Gigabit Ethernet ports, and native HD hardware for true HD voice quality.