Monthly Archives: April 2012

Phoenix Audio Duets are now HD Audio (16Khz)

We are excited to announce that Phoenix Audio Duet PCS (MT202-PCS) and Phoenix Audio Duet EXE (MT202-EXE) will now be shipping out with HD Audio (16Khz bandwidth audio) and a free carrying case.

Phoenix Audio Duets HD Audio

Please feel free to contact one of our helpful consultants or leave a comment below.  We love to hear from you!

Phoenix Audio Quattro3 Comparison Guide

Shopping for new conference phones but not sure where to start? Consider the popular Quattro3 from Phoenix Audio. The hardware and software design of the Quattro speakerphone provide it with extended range of audio pickup and broadcasting to cover larger spaces without the use of satellite microphones or speakers. Phoenix Audio Quattro3

The Phoenix Audio Quattro3 is an upgraded version from their Quattro2 conference phones and incorporates the latest in digital signal processing and technologies.  Most noticeable are the relocating the connectors to underneath the units for easier “under table installations”, embedded daisy chain interface, improved performance, and built-in dial pad options.

Take a look at the Quattro3 quick overview chart below to see which one would best fit your needs:

USB MT301 PSTN MT302 Smart MT303 Power MT304 IP Phone MT305

(Coming soon)

 Connection  USB  USBPhone line (PSTN)  USBAnalog cable to “smart” device  USB  USBEthernet cable
 Bridge  Between USB and PSTN  Between USB and “smart” device  Between USB & IP Telephone
 Daisy Chainable (Expand Up to 15 Units)
 Single Source Daisy Chain Powering
 Fully Functional Dial Pad w/ LCD Screen
 Echo Cancelling & Noise Suppression
 4-Microphone Beam-forming Array
 Full Duplex Communication
 Automatic Voice-Level Adjustment (AGC)
 Automatic Gain Control
 Interchangeable interface modules
 Durable Aluminum Casing
 Battery Talk-time (w/secondary  interface) 7hrs 7hrs 7hrs 7hrs
 PC (Windows/Linux) & Mac Compatible
 Small/Home Office
 Small to Large Rooms
 Class or Training Rooms
 Smartphone / Tablet Conferencing

We hope the comparison chart above has been helpful for you, but if there are any questions please feel free to contact one of our helpful consultants or leave a comment below.  We love to hear from you!

How to Choose a Phone System Starter Guide

There are a lot of phone systems, and with so many options available, it’s easy to get lost searching for the right solution. In this section we will cover most of the major points needed to take into consideration so you can shop smart for that perfect phone system.


The best way to help yourself is to do some pre-planning and develop a clear understanding of what your needs are. In order to do this take the time to answer the following check-list:

  • How many incoming lines do you need right now?
  • How many incoming lines do you need in the near future?
  • How many stations do you need right now?
  • How many stations do you need in the near future?
  • Do you need voicemail right now and how many users does it need facilitate?
  • How many users in the future?
  • Do you need your voicemail to answer with an auto attendant for one company? Two? More?
  • Will you need to expand to something like a T-1 or PRI in the future?
  • How much money can you realistically invest in this equipment?

Taking time to consider the above questions can save you serious money AND frustration.
Planning your needs and doing research will definitely focus your search and lead you to the best system with minimum hassle.

Now, let’s expand on some of the above questions to get a better understanding.

Many of you shopping with us will more than likely be replacing your old phone system. You might be starting from scratch, but the basic question persists-How many phone lines do I need? Your old phone system might clue you in. Answer that question the best you can. A range is fine too. 3-6, 5-12, 15-20.

Next, consider what kind of phones you need. Really think about what it is that your employees really DO all day. Think through what each phone in your office must be able to do. For example, desks with sales people require a phone with capabilities far reaching beyond a phone at the bar of a restaurant or in an auto shop. What are you employees call requirements and HOW MANY are there? Which phones need displays? Which phones NEED to be able to handle lots of phone lines AND speed dials. Need a phone in the guest room or lobby?

Our staff will be able to better advise you on which phone works great for each location and help you find a phone system that will grow as YOU need it. Which system will better fit into your budget for current needs. This keeps you from wasting money, which no one can afford to do. At this point, it’s time to map out your system on paper. Researching online helps and allows you explore the different name brand manufacturers, their phone systems, phones and voicemail units.  Or you can also use our helpful phone system quote form to help determine what would work best with your needs.

A good place to start your search is by simply clicking on the category links located on the left sidebar. Each category has a short, informative description which will give you a better feel of what each system is designed for. Alternatively, surfing to the manufacturer homepages is also a good way to find information, but you can also contact us and we’ll happily answer your questions.

What’s next?

Once you’ve covered the fundamental research, you should be ready to consider installation options(actually this is a *must*). Time, and again underestimating the difficulty involved leads many clients spending and losing more money then they could imagine.

We hope this has been helpful for you as you embark on the journey of choosing your perfect phone system.  If there’s anything we can do to help you along the way, please don’t hesistate to contact one of our helpful consultants here at The Telecom Spot.

How to Upgrade the Firmware on a Polycom Phone

Polycom PhoneOften the first steps to troubleshooting a Polycom IP phone is to make sure you have an up-to-date or the correct firmware loaded.  If you are trying to upgrade the firmware or factory default one or two Polycom phones, then the easiest way is to use Polycom’s provisioning server:

  1. Go to and follow their directions.

If you are working with multiple phones or need more control over the config files, the easiest  to  way upgrade is through a local TFTP server:

  1. First off you need a TFTP server, also known as, Trivial FTP server. You can find many programs on the internet but the one that we use in house PumKIN (PumpKIN Can be downloaded at: )pumpkin-1
  2. The next step would be to gather all of the files you need to update your Polycom device.  You can check the compatibility of the firmware to your device and also download most releases at the Polycom SIP Software Compatibility Matrix.  Some of the latest firmware will only be available through us directly.  Please email with your order number to receive the instructions for downloads.
  3. Create a folder called TFTP and place it on your C: Drive.  Unzip the downloaded files into this directory making sure the bootrom and sip files are listed in root of the C:\TFTP directory
  4. Open PumpKIN up and click on Options.  Under the Server tab, change the TFTP file-system root to C:\TFTP and Read Request Behavior to Give all Files.  Press OK and make sure all software firewalls are turned off or configured to allow access to PumpKIN on the host computer.pumpkin-2

Now that your TFTP server is running, we need to make sure the Polycom Unit is set up to search for TFTP updates.  On the unit itself (This process might be slightly different depending on the phone):

  1. Make sure the phone is connected to the same network as the TFTP server.
  2. Power on the phone and press the SETUP button when prompted.
  3. Enter the password of 456
  4. Scroll down to Server Menu and select
  5. Change the server type to Trivial FTP
  6. Change server address to the IP Address of TFTP Server you created (the IP Address of the PC running PumpKIN)
  7. Exit the menu, and the phone will prompt you to Save and Reboot, select OK.

Upon reboot, the phone will go through the boot process and display Uploading Bootrom on the screen.  It will reboot a couple of times after updating the rest of the files.  When the phone completes the process, it will display a welcome screen, which shows the current firmware version loaded.