Monthly Archives: August 2012

snom 821 UC Phone Now MS Lync Certified!

Exciting news – snom announced today that their Apollo UC edition firmware is now qualified for Microsoft Lync!

The snom UC edition firmware is an optional software module for the snom phone/devices in their Unified Communications portfolio.  It combines the advantage of open standards-based IP telephony by using SIP protocal to seamlessly integrate with UC client apps such as Microsoft Office Communications Server 2007 R2, Lync and as well as other SIP based IPPBX in parallel.

snom 821 phone

The first to receive “Qualified for Microsoft Lync” certification is their snom 821 desktop phone, now available to be configured with their new Apollo firmware. Unique Lync phone features of the snom 821 UC edition with Apollo firmware includes: Speed and simplify Microsoft Lync Server 2010 Enterprise Voice deployment and operation in multi-site business environments, added music on hold, and boss/admin and presence buttons. Over the next few weeks, snom expects their entire UC portfolio running Apollo firmware to also receive the Microsoft Lync certification including snom 300 and 370 UC editions.

Quick overview of the snom UC portfolio to begin your search for that perfect UC solution:

snom 821 UC edition – With color display and advanced presence features integrated with call history and contact lists, it’s recommended for information workers.

snom 870 UC edition – snom’s latest innovation with completely redesigned new touchscreen with unique and intuitive user interface; perfect for modern people who requires user friendly high tech functions.

snom 300 UC edition – Recommended for entry-level users who just need a simple phone with basic features in areas such as lobbies, hallways, closets and cafeterias where a lot of UC functionality isn’t required.

snom 320 UC edition – An affordable yet powerful SIP phone with built in, full-duplex speakerphone and 3-party conference bridging – recommended for medium to heavy phone users.

snom 370 UC edition – Has high audio quality, is easy to use, secured by VPN capabilities and interperability, has expanded memory capacity and contact status display so it is recommended for anyone who needs to transfer calls frequently such as receptionists or others including SMEs, home office, private users or ISP applications.

snom UC600 – A Lync-optimized USB phone peripheral device that’s basically a phone/handset attached to PC. It allows user to use a traditional style phone/handset to maintain that familiar feel, while the calls are actually being handled by the PC with Microsoft Lync 2010 client app installed.

snom PA1 – snom’s paging device that unites the functions of a phone with high-performance digital amplifier for broadcasting annoucements and supplying background music to assigned rooms, hallways and office floors.

snom MeetingPoint – The only SIP conference phone that allows user to use MS Office Communication Server 2007 R2 and standard SIP accounts in parallel.

 snom UC editions

Snom’s UC edition phones are available at The Telecom Spot, and for the latest release of snom’s Apollo firmware (8.8.1.11) please visit http://www.snom.com/en/lync

Questions? As always we love to hear from you!  Leave a comment below, or contact one of our helpful consultants today and see how these UC edition phones can help with your business operations and that all important bottom line savings.

New Plantronics CS530 Wireless Headset System Replaces CS70N

Plantronics CS530 Headset

There’s a newcomer to Plantronics’ popular CS family of wireless products – the CS530 wireless headset system.

An upgraded version of the popular CS70N, the new CS530 (model# 86305-01) was elegantly redesigned with added wideband audio support, magnetic docking station and more, while keeping the same over-the-ear wearing style and the attractive affordable price point. A bundling option is also available with the convenient HL10 lifter (model# 86305-11).

CS530

Key benefits

  • Enjoy clearer desk phone communications with wideband audio quality
  • Enhance collaboration — conference in up to three additional headsets
  • Gain mobility — multitask, hands-free up to 350 feet
  • Voice-dedicated DECT™ technology eliminates Wi-Fi interference
  • Adaptive power system optimizes for range and talk time
  • Use with Electronic Hookswitch Cable or Handset Lifter to remotely answer/end calls

The new CS530 and CS530/HL10 bundle is now available from The Telecom Spot at a great introductory price including free shipping*! Check it out and as always, if you have any questions at all, contact one of our helpful consultants or leave a comment below. We love to hear from you!

*Free shipping offer for orders over $99 – Excluding AK, HI and Int’l

Introducing VXi Headsets – Superior Sounds with Exceptional Value!

The Telecom Spot has just started carrying VXi headsets, providing you headsets with superior sound, interchangeability, durability and comfort – all at an exceptional value!

VXi Headsets

5 reasons why we recommend VXi headsets:

  1. Superior Sounds:  You get clear and consistent communications with their best-in-class noise cancelling microphones and high quality speakers – reducing call talk time and agent errors.
  2. Interchangeability:  VXi is flexible with direct connect options, compatible with Plantronics and GN Netcom cords and amplifiers, and protects your existing investment while upgrading headsets.
  3. Great durability:  Vxi headsets are engineered for demanding contact center environments with 5+ years of steady use on average. And with its kink-free, flexible and tough gooseneck microphone boom it ensures constant and proper microphone placement.  There’s less than 2% failure rate for life of their products!
  4. Comfort: Lightweight and adjustable with multiple wear styles (monaural over-the-head, binaural over-the-head, over-the-ear and behind-the-neck), your all-day wear comfort is assured!
  5. Exceptional Value:  Plus VXi provides customer-centric focus, two years hassle free warranty on most models, interchangeability options and solutions for different markets.

Not sure if your phone is compatible?  Check it out at VXi’s interactive compatibility guide here or contact one of our helpful sales consultants with any questions.

NEC SL1100 or DSX?

NEC SL1100 or DSX?  Which is better? -That’s a question we hear often.

Both are great reliable small business phone systems at an affordable price, it only depends on what specific features you’re looking for.  Generally speaking NEC SL1100 has everything NEC DSX has plus longer warranty period, but the initial programming/set-up is more involved.  We’ve outlined a few key differences below for quick reference along with additional resources.

NEC SL1100

NEC SL1100

  • More sophisticated solution available than DSX (desktop integration, multi-site networking, ACD etc)
  • Initial programming/set-up is more difficult – although they now offer set-up kits
  • Supports more IP technologies
  • Mobility options – remain reachable on the same number remotely
  • 5-year warranty

 

NEC DSX

NEC DSX

  • Great value & proven
  • Easier initial programming/set-up
  • Reliable small business system for one site
  • No advanced features available such as desktop integration, multi-site networking, or ACD
  • 2-year warranty

Additional Resources

Think about what you need in your business in evaluting which phone system to go with.  If you need any help, don’t hesistate to contact one of our helpful consultants here in determining which system is right for you!