Monthly Archives: October 2012

Konftel Conferencing Phone 30-Day Trial Offer

For a limited time you can try out a Konftel conferencing phone for 30 days* to experience the many benefits of using Konftel in your daily work!

Konftel 30-day Trial

Konftel feature & benefits (depending on model) include:

  • OmniSound HD
  • Integration in DECT/GAP system
  • Connects to DECT/mobile phones
  • USB connection
  • Conference guide
  • SD call recording
  • Built-in bridging function
  • Line selector
  • Phonebook
  • Rechargeable battery
  • Upgradable software
  • 2-year warranty
  • And many more!

Simply contact a sales consultant here at The Telecom Spot to begin the process. We will discuss  your conferencing needs to determine the best conferencing solution for you, then your Konftel conferencing phone will be ship to you for a 30 days trial period.  If you like it, just keep it (and we are sure you will love it).  And on the off chance that it didn’t work for you, just let us know then simply return it to us in its original packaging with the included call-tag. It’s that easy!

Konftel conference phones are quality products that’s both aesthetically pleasing and feature packed.  Their full lines of models are designed to fit just about any conferencing situations you can think of.  From small offices with minimum participants to large situations of more than 16, there’s a Konftel conferencing phone solution for you.

Konftel Conference Phones Comparison Chart

*Certain restrictions apply, please contact us for full details

$100 Thanksgiving Sweepstake!

To thank all our loyal customers and fans, The Telecom Spot is giving away a $100 store credit to ONE LUCKY FAN! 

Thanksgiving 2012 Sweepstake

From 10/22/2012 thru 11/30/2012, simply like The Telecom Spot on Facebook to access our Thanksgiving Sweepstake entry form and full rules/details.  When everyone’s back from their Thanksgiving Holiday, one lucky winner will be randomly drawn from the entries and win a $100 store credit to shop at The Telecom Spot!  It’s that simple.

*See complete rules and details on our Facebook Sweepstake page.

Provisioning Polycom Phones with Switchvox Phone Setup Tool

Looking to provision your Polycom phones with Switchvox? If you purchased Phone Feature Packs for your Polycom phone and has one of the supported phones listed below, then you can take advantage of Digium Switchvox Phone setup Tool to help you configure and maintain the phones.

  • Fully Supported:  SoundPoint IP 320, 321, 330, 331, 335, 430, 450, 501, 550, 560, 650, 670, and SoundStation IP 6000, 7000
  • Partially Supported:  SoundPoint IP 301, 600, 601, and 4000
  • Not Supported:  SoundPoint IP 300, 500

Follow the steps below for Polycom IP phones running SIP firmware 1.6.7 or higher:

1)      To provision your Polycom phone with the Switchvox Phone Setup Tool, first make sure that:

  • Your Polycom phone is listed in the “Unknown Phones” section (Setup -> Phone Feature Packs -> Unknown Phones)
  • You are using the eth0 port (Server -> IP Configuration)
  • Confirm the phones are on the same local subnet as your Switchvox server
  • You have enough Phone Feature Packs to cover the number of phones you are setting up

2)      Once the top 3 criteria have been confirmed, reboot your phone to default (Menu -> Settings -> Advanced -> PW: 456 -> Admin Settings -> Reset to Defaults -> Reset local configuration).

3)       When the phone is completely back up, reset the ‘Device Settings’ (Menu -> Settings -> Advanced -> PW: 456 -> Admin Settings -> Reset to default -> Reset device settings) which will reboot the phone again.

4)      Check the radio box next to the phone MAC address you’re looking to configure in the “Unknown Phone” section of the “Phone Feature Packs”, then click the blue “confirm checked phone” button at the top of the page.  The phone should automatically reboot and begin the formatting process, but if it didn’t automatically reboot then you can manually reboot the phone either through its menu or by unplugging the phone.   Note:  This process could take several minutes and several reboots.  Be patient and let the phone do its work so it can pull all the necessary firmware.

5)      When step 4 is completed, the phone should display a static screen with the Digium Switchvox logo and the word “New” next to Line 1 on the phone.

6)      Next, locate the phone MAC address in the “Unconfigured Phones” section of the phone setup tool.  Once the phone’s MAC address has been located, click “Modify” and enter in the extension you wish to configure to this phone and save.   This should auto-populate the extension info such as first and last name.

7)      Check off the radio box again next to the MAC address and click the blue “confirm checked phones”.  This will reboot the phone again, but if not just reboot it manually by unplugging the phone power or go thru its menu options.  When the reboot completes, the phone MAC address should be listed under the “Configured Phones” section.  Step 7 is the final step, and will configure your phone with the proper extension, register the phone with Digium Switchvox, and populate the contact directory with the phonebook extensions for that particular extension.

8)      Congratulations!  Your Polycom IP phone should now be configured.


Note:  If on step 1 you couldn’t find your Polycom phone’s MAC address under “unknown phones”, or if the phone is on a different subnet / a remote phone, then try these steps to get your phone visible to Switchvox.

  1. Reboot your phone to default (Menu -> Settings -> Advanced -> PW: 456 -> Admin Settings -> Reset to Defaults -> Reset local configuration).
  2. When the phone is back up, reset the ‘device settings’ (Menu -> Settings -> Advanced -> PW: 456 -> Admin Settings -> Reset to default -> Reset device settings) which will reboot the phone again.
  3. After the phone is completely back up, go to Menu -> Settings -> Advanced (PW: 456) -> Admin Settings -> Network Configuration -> DHCP Menu -> Set “Boot Server” to “static” then go back one menu and select “Server Menu” field.
  4. On the next page, set “Server Type” to “HTTP” and the “Server Address” to “IP.of.the.PBX/pc”.  Note:  The server address field is case sensitive.
  5. If the phone remote connects via a WAN, the “server address” will be the WAN IP of the Switchvox network / pc.  (ie: 173.227.12.32/pc)
  6. Save your settings and reboot the phone again.
  7. Once the reboot completes and is back up, you should now be able to find the phone in the “unknown phones” or the “Unconfigured Section” of the Switchvox “Phone Feature Packs”.
  8. Go back up and follow the rest of instruction from either step 4 or 5 (depending on where you found the phone MAC address) to complete the phone configurations.

Any question?  Just leave a comment below or contact us for assistance.

Save with Digium Switchvox UC Solution

Are you a small or mid-sized business (SMB) looking to implement Unified Communication for your business?  With the right Unified Communication solution, your business could gain great efficiency, raise revenue and increase customer satisfaction.

Digium Switchvox UC

We realize it can be overwhelming as you begin your search for a new phone system not knowing where to start with so many options.  If you would like great features and flexibility all for a reasonable investment, we’d like to suggest Digium Switchvox as a starting point in your research.  Why?  To start with, Frost & Sullivan the current leading industry analyst have researched the Unified Communications market and did all the work for SMB consumers.  As a result of their findings, they’ve awarded Digium Switchvox their 2011 Customer Value Award winner as the best value solution for Unified Communication for SMBs.

Digium’s Switchvox phone system offers a solid UC solution including enhanced features and significant cost savings for SMBs compared to similar solutions offered by other vendors such as Avaya IP Office or ShoreTel ShoreGear VoiceSwitch.  And according to the graph below by Digium, a company with 100 employees could gain around 40,000 additional hours a year by utilizing the productivity tools offered by their Switchvox UC platform – that’s like adding another 18 employees to your staff!  Whether you’re trying to do more with less, or trying to be more efficient to fuel growth, the hours and dollars saved can be significant.

Switchvox Efficiency Gains Chart

Let’s take a closer look at Digium Switchvox and why they ranked best value for SMBs:

  1.  Competitive UC Features

  • True UC system – integrated PBX, unified messaging, conference bridge, fax server, instant messaging, presence, video calling, mobility, call queues, recording/monitoring, and call logging software functions onto a single rack mount or desktop appliance.
  • Customizable Switchboard UC client provide access to all features/applications in one place with personalized view.
  • Support SIP standards based phones (Digium also offers IP phones designed for Asterisk for best integration)
  • Excellent scalability, applications support and applications integration.

  2.  Value-added Capabilities at Competitive Price

  • A single activation license provides users access to all embedded applications and features including the Switchboard UC interface
  • Various applications and server hardware supports charged as extra add-on with alternate solutions are already included with Switchvox.
  • Software update subscription plans to receive new features and technical supports starting at only $10 a year per user.
  • No charge for Digium APIs.  MS Outlook and Firefox plug-ins, CRM interface panels, social media integration tools, and additional web mashups are included and built-in with Switchvox.
  • Develop CEBP integration by downloading software development kits or access Digium’s developer website and forums for free.

3.  Great Value

  • Cost-effective over system lifecycle including ongoing support/maintenance costs and upgrades
  • Single appliance reduces power, real estate and hardware requirements compared with multi-box alternatives with similar functionality.
  • Reduced training and time managing applications by using a simple, common Switchboard interface.
  • IP phones can be deployed with auto-provisioning features which reduce set-up time and frustration.
  • Save time and boost productivity with Switchvox UC.

For additional savings on your business investment, also check out the tax savings you could get via Section 179 for business equipments purchased during 2012.  Furthermore, as an additional bonus, we’re also offering a free iPOD Shuffle with each purchase of Digium Switchvox phone system or Switchvox system bundles now through end of 2012 (see full offer for details).

Sounds good?  Explore Digium Switchvox on our site or feel free to contact one of our helpful consultants for more information.  Due to manufacturer MAP restrictions, don’t forget to log in or contact us for our special pricing on your Digium Switchvox systems!