Monthly Archives: November 2012

Introducing 2N Helios IP Security Intercom

The Telecom Spot is now carrying Cortelco 2N Helios IP door & security intercoms!

2N Helios IP Security Intercom

2N Helios IP family offers a variety of solutions with a combination of audio, video and keypads/buttons and good range of price points to meet your needs. They’re a convenient way to monitor and control visitor entries remotely, and is easy to setup and maintain.  For everyday businesses, security areas, emergency-use or even more rugged environments, you can find a security door intercom with 2N Helios.  Find out more today to see if Helios IP intercoms may be a right fit for you.

Phone System Recommendations for Small to Medium Sized Businesses

From time to time we get questions from customers asking “we just need a basic phone system, what would you recommend?”  Many of the phone systems we carry are great for small to medium sized companies just starting out, so you really can’t go wrong with any of them.  We’ve organized a quick overview on some of the popular phone systems here as a starting point for your search.

Aksys Konnect

Aksys Konnect

Highlights:

  • No PBX, server, or hosted service required.  As simple as it gets with no need for an installer
  • Good for small businesses who just need a simple phone with basic features
  • Budget friendly

Things to consider:

  • If you need anything beyond basic phone features or need to grow past 30 users, this is not the phone system for you
  • Only supports up to 30 users and up to 14 concurrent calls

Epygi Quadro

Epygi Quadro

Highlights:

  • Cross-certified with wide range of IP phones and has auto-configuration options so phone setup is easy
  • Packs lots of powerful phone features into an unit about the size of a router –help your company appear possibly bigger than it is
  • Robust dial plan so you can enable Least Cost Routing (LCR) via multiple VoIP providers
  • Built in STUN server solves NAT transversal issues with remote phones
  • Quality product and made in the USA

Things to consider:

  • Configuration menus may be a bit complex, but that could be easily solved by hiring an installer for initial system setup
  • Auto attendant menu options are configured thru XML file, so it’s not as convenient for users who need to make frequent changes
  • No built-in overhead paging, but you could possibly add it with additional hardware

 

3CX Software IP PBX

3CX Software PBX

 

Highlights: 

  • It is software based, easy to manage, allow you to use any SIP based phones
  • Easily scalable to grow with your business – most phone features available for any sized packages, just pay for # of simultaneous calls needed – all editions support an unlimited  number of extensions
  • Support Unified Communication
  • Has free “lite” version you can try out before purchase

Things to consider:

  • It’s currently only available for Windows
  • It’s software based so you’ll need to load it onto your own hardware / server appliance
  • If you let the upgrade insurance expire, you will need to purchase it again at near full price in order to meet the next upgrade
 

 

 Digium Switchvox SOHO/SMB

Digium Switchvox Phone System

 

Highlight:

  • Feature-packed “all in one” quality phone system
  • Asterisk based, support all SIP based phones including its own Digium IP phones
  • If phone features are needed, they’re more affordable than comparable proprietary phone systems
  • Simple to use and manage, possible to self-install without an installer for someone with DIY spirit
  • Integrated for Unified Communication
  • Annual subscription makes Switchvox “future-proof” – include product upgrades and technical supports for your growing business

Things to consider:

  • Requires annual subscription fee which that entitles user to Digium support and upgrades
  • Although it’s possible to self install for more tech-savy users, it may still help to have an installer

 

Xorcom

Xorcom Phone System

 

Highlight: 

  • Good budget-friendly pricing
  • Full featured Asterisk based open source IP-PBX, use any SIP VoIP phones
  • Reliable and quality hardware
  • No subscription needed

Things to consider:

  • No manufacturer programming support for the Elastix version, so if you need support make sure to ask us about the complete PBX version

These are just a few of our favorites based on quality, function and price point, but there are also other SIP based and proprietary phone systems we can recommend as well based on your business communication needs.  Contact us today to discuss how we can help.

3CX Releases Service Pack 2 for 3CX Phone System 11

3CX has just released Service Pack 2 for 3CX phone system version 11. Just in time after Window 8 release, the 3CX Service Pack 2 fixed several past issues and add support for Windows 8 and Windows Server 2012.

To download this new update, log in to 3CX Windows Management Console (Start-> All Programs -> 3CX Phone System -> Windows Management Console), go to 3CX Phone System Update node and then 3CX Service Packs / Updates.  Or you can also download 3CX phone system version 11 with this new service pack 2 via 3CX website.

Some noteworthy additions:

  • Added support for Windows 8 and Windows Server 2012
  • Added support for Exchange Server 2013
  • All new IP Whitelist for Anti-Hacking module
  • Added support for Cisco SPA 514G and 525G2 phones with latest firmware.
  • SNOM from firmware version 8.7.3.15 is now supported and SNOM phones can now be configured using Plug and Play.

You can view the original article here with the full list of fixes and updates. If you’re still using 3CX phone system 6-10, 3CX recommend for you to upgrade to 3CX phone system 11 with the 3CX upgrade insurance.  Please don’t hesitate to contact The Telecom Spot team if we can help you with any questions.