Author Archives: Annie C

Factory Reset Guide for Yealink, Cisco, Polycom, Grandstream and Patton VoIP Products

Occasionally it is necessary to factory reset during troubleshooting and provisioning IP devices connected to VoIP phone systems.  Factory resetting is an alternative quick fix if a device is not working properly or if you are looking to follow an online guide from the same starting point. However, do be careful because all the localized settings on the device will be deleted when you factory reset.  See below for directions on factory resetting Yealink, Cisco, Polycom, Grandstream and Patton VoIP products.

Yealink T20P, T22P, T26P, T28P, T32G, and T38G:

  • Hold down the OK button for 10 seconds
  • Hit OK again to confirm the reset.
  • Alternatively, factory reset the phone with the Advanced Settings in the phone’s menu

Yealink VP530:

  • Navigate to Advanced Options on the touch screen (default password is admin)
  • Select Reset & Reboot which will open the factory reset menu.
  • Choose from Reset All, Reset Configuration, or Reset UserData.  Press the button next to Reset Now and press OK to confirm the reset.

Yealink W52P:

  • Log in to the web interface of the DECT base.
  • Navigate to Phone > Upgrade and then select Reset to Factory.

Cisco 303, 502G, 504G, 508G, 509G, and 525G2:

  • Select Option 14 in the phone menu to factory reset the phone.
  • Hit OK to confirm the reset.

Polycom IP 320, 321, 330, 331, 335, 430, 450, 560, and 7000:

  • Press and hold 1, 3, 5, and 7.
  • Enter the admin password to proceed with the factory reset.  The password is 456 by default.

Polycom IP 4000, 5000, and 6000:

  • Press and hold 6, 8, and *
  • Enter the admin password to proceed with the factory reset.  The password is 456 by default.

Polycom VVX 1500:

  • Press and hold 2, 4, and 6.
  • Enter the admin password to proceed with the factory reset.  The password is 456 by default.

Grandstream GXP 2000, 2010, and 2020:

  • Navigate to Menu > Config > Factory Reset in the phone menu.
  • Press OK to proceed with the factory reset.

Grandstream GXP 2100, 2110, 2120, 2124, 1405, 1400, and 1450:

  • Navigate to Menu > Config > Factory Reset in the phone menu.
  • Press OK to proceed with the factory reset.

Patton SmartNode 4110 series, 4300 series, 4400 series, 4520 series, 4940, 4950, 4960, 4970, and 5200:

  • Press the Reset button (left of the console port) for 5 seconds until the Power LED starts blinking.
  • The unit will restart with factory default configuration.

 

Free User Training with Digium Switchvox Purchase!

From now thru Dec 31, 2013 March 31, 2014 get free Switchvox User Training ($995 value) with purchase of any eligible Digium Switchvox system or software.  The Digium Switchvox training, Introduction to Switchvox:  User Interface On-Line Training – English, is ideal for new users that want to learn how to get started using their Switchvox business phone systems.

Eligible Switchvox models include:

Please Note:  The free user training offer is only available at the time of a qualified purchase, and will not be available separately post-purchase.  Contact us for details.

 

Jabra Pro 9450 Wireless Headset Promotion is Back!

The popular Jabra Pro 9450 wireless headset promotion is back!  From now thru December 31, 2013 March 31st, 2014 Jabra will give you a free compatible EHS cable or handset lifter (with proof of purchase) for every Jabra Pro 9450 headset you purchase.  That’s a bonus value of up to $75 per headset!

Jabra Pro 9450 Headsets

Jabra PRO 9450 wireless headset comes with 3 flexible wearing options, and with multiple connectivity you can easily transition between mobile, desk-phone and PC.  Premium audio quality let you hear it all with rich wideband audio plus SafeTone Intelligent Volume Adjustment to protect your ears.  Wireless range of up to 450 feet, plus remote call control capabilities from your free bonus EHS cable or handset lifter.

To claim your free wireless accessory, just fill out Jabra’s online claim form along with a copy of the purchase invoice.  Jabra will determine which EHS cable of lifter to send you based on compatibility with your telephone model.  (Check Jabra’s compatibility guide to see options).  Once eligibility has been determined by Jabra, the free EHS cable or handset lifter will be shipped directly to the end user at the address listed on the original invoice in 1-2 weeks.

Please see full terms and condition, as well as submit claims, for Jabra’s promotion here:  http://www.jabra.com/uc-plus

Guest Checkout is Now Available on The Telecom Spot!

You asked and we listened – guest checkout is now available on The Telecom Spot without having to register for an account first!  By registering an account with us online you will have access to order history and status, save time in future check-outs, and be able to view our special below MAP pricing on certain product lines.  But now the choice is yours.

Guest Check-out Screenshot

 

 

Aastra Buy 8, Get 2 Free Offer on 6730i and 6735i SIP Phones!

Aastra Free Phone Promo

Don’t get caught behind the 8-ball – rack up savings with free phones from Aastra!  From now thru end of October, Aastra will give you 2 free phones of the same models when you buy 8 of their 6730i and 6735i SIP phones.  Free phones will be shipped together with your order – no rebates or claims to fuss over!  Both the Aastra 6730i and 6735i combine fantastic quality, compelling and flexibility to create two outstanding IP phones.

Aastra 6730i IP Telephone Aastra 6735i IP Telephone

Aastra 6730i:

  • Up to 6 lines with call appearances
  • 3 line LCD display
  • XML browser
  • Hi-Q Audio Technology
  • Enhanced call management
  • Simplified deployment

Aastra 6735i:

  • Up to 9 lines with call appearances
  • 144×75 pixels back-lit LCD display
  • Dual Gigabit Ethernet ports
  • HD audio
  • Expandability
  • Enhanced call management
  • Simplified deployment

Terms & Conditions:

For each multiple of Eight (8) 6730i or 6735i phones ordered, Aastra will add 2 phones of the same model to the order at no charge. Offer valid beginning September 1, 2013 thru October 31, 2013. Orders must be placed by October 31, 2013 or while supplies last. Free phones cannot be returned for credit. Offer valid in the U.S. only.

New Digium Switchvox 80 and 300 Series Appliances – Now Smaller and More Powerful

Digium recently released new Switchvox 80 and 300 series appliances for the SMB market, replacing the older Switchvox 65, 305 and 355 appliances.

The new Switchvox 80 and 300 series have updated technology, smaller form factor, green design and are competitively priced.  Switchvox 80 replaces 65, 310 replaces 305, and 360 replaces 355.  The older Switchvox appliances (65, 305, 355) are discontinued as of July 30th (limited stock remains, check with us for availability).

If you’re a current user of the older Switchvox appliances, you can upgrade by purchasing a cold spare of the appliance that you choose instead of purchasing Switchvox with the software license.  Then you can upload the last backup to the new appliance and be back up and running!  Just make sure the Switchvox software version is 5.7.1 or newer. The old appliance can be put to good use as a failover cold spare for your disaster recovery plan.

See which one of the Digium Switchvox appliances is the best fit for you via the convenient comparison chart below.  You can build your custom bundle via our easy system configurator or simply contact us today for quote!

Digium Switchvox Comparison

Click Image to Enlarge

*About Digium Switchvox phone systems:  Digium Switchvox offers a single powerful set of features you can afford.  You pay one low price for all its communication power – it’s an United Communication system that integrates all office communications including phone, fax, chat and web mash-ups.  Business that wants to do more than just talk can count on Switchvox to help them easily transition from simple telephony to a feature-rich UC solution.  Business users can improve productivity no matter where they are – on a mobile phone or in the office.

Jabra Federal Government Special Promo Offer

Jabra Federal Government Promotion

Save now with this special government offer from Jabra.  From now through September 30, 2013 get a EHS cable, QD cord or lifter for FREE with every Jabra headset you order!  Simply contact us to determine eligibility and to claim this special offer.

  • EHS cable allows you to answer/end calls from up to 450 feet from your desk
  • QD cord allows you to use your phone & corded headset without an amplifier
  • Lifter lets you remotely answer/end calls from up to 450 feet from your desk

Terms & Conditions:

  • Offer is for all Federal government (civilian, DOD)
  • Offer is for one free EHS cable, QD cord or lifter with every headset
  • Use Jabra’s compatibility guide to determine compatible headset and EHS cable, QD cord or lifters

VXi “Buy 12, Get 1 Free” Lucky 13 Promo Offer

VXi Lucky 13 Promo

From August through end of September 2013, when you buy 12 of the same VXi corded headset products you get one FREE!  There are no limits, so you can buy as many as you like and get one free for every 12.  Simply contact us today to claim your free offer with order.

VXi Lucky 13 promotion’s eligible products include:

*Offer valid in the U.S. an Canada only.  VXi wireless headsets are not included in this offer.  This offer cannot be combined with other VXi offers or any other VXi special promotions.

 

 

 

Polycom Talk2Lync CX600 Promo Offer

Add more to your Microsoft Lync voice system with Polycom’s Talk2Lync promo offer.  Now through end of 2013, purchase the following quantities of Microsoft Lync optimized Polycom CX600 IP phones and get special promotional pricing on additional units.  It’s as easy as 1-2-3, just contact us today for this special offer!

  1. Buy 50 CX600 IP phones – get 3 more for $50 each
  2. Buy 100 CX600 IP phones – get 10 more for $50 each
  3. Buy 250 CX600 IP phones – get 30 more for $50 each

Polycom CX600 IP phone

Polycom CX600 IP phones feature Polycom HD Voice technology for crystal clear calls and robust interoperability with the Microsoft Lync platform.  A large 3.5 inch high resolution color display, easy navigation buttons and embedded software enable familiar dialing controls, calendar and contact directory access, and presence indication – without the need for a PC.

Buy 10 Get 1 FREE Promo on Select Plantronics UC Headsets

Plantronics-healthcare-promo-offer

Now through December 31, 2013 Plantronics has an exclusive offer for our healthcare customers.  When you buy ten of select Plantronics UC headsets, you get 1 free!  Simply contact us for eligibility and to claim your free headset with order – it’s that simple.

*Plantronics offer is for the same product purchased only (for example, buy ten Voyager Legend UC’s and get one Voyager Legend UC FREE).  This offer may not be combined with any other offers.

Eligible products:

  • Savi 700 Series:  Ideal for professionals that are mostly close to their phone or computers, multi shift environments, and training.  Connect with multiple MDs and/or practice Telemedicine with ease.  (Connects to mobile, PC, and desk phone)
  • Voyager Legend UC series:  Ideal for road warrior mobile professionals, Telemedicine or other video communications and speech recognition. (Connects to PC, mobile, tablet, or any USB device)
  • Blackwire 700 Series:  Ideal for users with extensive PC communication for Telemedicine, video communications and speech recognition who also desire connectivity to a mobile phone, tablet or other USB device. (Connects to PC, mobile, tablet or any USB device)
  • Blackwire 500 Series:  Ideal for users with extensive PC communication for Telemedicine, video communications and speech recognition. (Connects to PC or any USB device)
  • Calisto 620:  An ideal Telemedicine tool, the Calisto 620 speakerphone facilitates conferencing and a private office environment as well.  (Connects to mobile phone and PC)