Category Archives: News

Yealink’s New CP860 Diamond IP Conference Phone is Here!

Yealink announced the commercial launch of its first IP conference phone on 3/13/2015.  The new CP860 IP conference phone is designed for small to medium-sized meeting rooms with up to 10 participants (or 16 with optional expansion mic) and offers “diamond-clear” voice conversations to help increase productivity for company meetings.  Yealink CP860 IP Conference Phone

CP860 combines great audio performance in its diamond shaped body design along with several useful features.  Call linkage with PC or mobile soft-phones such as Skype, Lync/Skype for Business, Bria, and more are supported to provide users a convenient UC experience anytime and anywhere.  With USB call recording, you can record important meetings for easy call review and record keeping.  5-party conferencing is also supported to help companies improve communications while reducing facility costs.

Highlights:

  • Optima HD voice, full duplex technology
  • 10-feet and 360 degree voice pick-up (built-in 3 mic array)
  • Optional pair of CPE80 expansion microphone for broader reception
  • 320ms echo cancellation tail length
  • Connection to mobile phone or PC for conference calls
  • 5-way conferencing supported
  • USB call recording supported

Yealink CP860 IP conference phone is currently MSRP at $799 and the pair of CPE80 expansion mic is MSRP at $119.  Due to MAP restrictions, please log-in to our website or contact us today for our special sales price.

Additional Resources:

Plantronics EncorePro HW510 / HW520 Headset Boom Issue

Plantronics recently discovered a minor mechanical issue for their new EncorePro HW510 and HW520 headsets where the boom attachment may not hold tightly to their original position after long term usage.  Plantronics are stopping shipment of all current EncorePro HW510 and HW520 headsets while they work on redesigning it up to their usual high standards.

Customers can continue to use their EncorePro HW510 and HW520 headsets as the issue is not health nor safety related.  Alternatively customers can contact Plantronics support team for a trade-in exchange for their new HW540 convertible headsets.  Plantronics technical support team can be contacted at 1-855-765-7878 or via Plantroncis’ support page online.

Please read Plantronics’ letter below for full details, or contact us for any questions.

PlantronicsEncoreProLetter

Manufacturer Support & Warranty Contacts

Occasionally you may need to contact the product manufacturer for additional support or warranty exchanges.  We have compiled a list of manufacturer contacts for our main brands here for your convenience.  Please feel free to contact us to leave a comment if the manufacturer for a product you ordered from us is not here, we will be happy to assist you.

Manufacturer Support/Warranty Contact
3CX Manuals, configurations:   http://www.3cx.com/support/     Support portal:   http://support.3cx.com/   Paid Support: 469-206-9039
AASTRA / Mitel 1-800-722-1301 or http://www.mitel.com/content/technical-support-ticket-request-form
ALGO http://www.algosolutions.com/support/support.html   or   support@algosolutions.com   or 604-454-3792
AUDIOCODES Paid support: 1-800-735-4588 or support@audiocodes.com
AVAYA Contact us to determine support needed
BOGEN 1-800-999-2809 option 2 or support@bogen.com
CISCO Contact us to determine support needed
CLEARONE 1-800-283-5936 or tech.support@clearone.com
CYBERDATA http://www.cyberdata.net/support/contactsupportvoip.php
DIGIUM 1-877-344-4861 or http://www.digium.com/en/support/contact   (May need to provide product registration code)
DRAYTEK http://draytekusa.com/open-tech-support-request
EDGEWATER NETWORKS 1-408-351-7255 or support@edgewaternetworks.com or   http://edgewaternetworks.com/support/
FORTINET 1-866-648-4638 or Fortinet Knowledgebase http://kb.fortinet.com/kb/microsites/microsite.do
GRANDSTREAM https://helpdesk.grandstream.com/
JABRA 1-866-697-8757 or jabrasupport.us@jabra.om or http://www.jabra.com/ServiceMenu/contact/ContactJabraSupport/ContactJabraSupportBusiness
KONFTEL 1-866-606-4728 or http://www.konftel.com/Support/Contact-Support
NEC Contact us to determine support needed
NETGEAR http://support.netgear.com/general/contact/default.aspx
NORTEL Contact us to determine support needed
OPENVOX support@openvox.cn
PANASONIC 1-800-528-6747 option 1
PATTON ELECTRONICS 301-975-1007 or support@patton.com
PHOENIX AUDIO 818-937-4779 or support@phnxaudio.com or http://www.phnxaudio.com/support
PLANTRONICS 1-855-765-7878 or http://www.plantronics.com/us/support/index.jsp
POLYCOM http://support.polycom.com/PolycomService/home/home.htm or 1-888-248-4143 (Support fee may apply)
REVOLABS 1-800-326-1088 or support@revolabs.com or http://www.revolabs.com/support/
RHINO EQUIPMENT helpdesk@rhinoequipment.com or 1-877-744-6681 or http://support.rhinoequipment.com/
SANGOMA http://support.sangoma.com/
SNOM https://support.snom.com/ or 781-569-2044 option 4
SPECTRALINK technicalsupport@spectralink.com or 1-800-775-5330 (option 7 for DECT), RMA: nalarma@spectralink.com
UNIDATA / INCOM Email support only, please contact us.
VIKING ELECTRONICS https://www.vikingelectronics.com/registration.php
VXI 1-800-742-8588 or technicalsupport@vxicorp.com
XORCOM http://www.xorcom.com/Support-Center/
YEALINK http://www.yealink.com/Support.aspx or support@yealink.com
YEASTAR support@yeastar.com

Yealink Releases V73 Firmware Update for SIP Phones

Yealink

Yealink just released V73 official firmware for their line of SIP phones with lots of new features, optimizations and bug fixes.  For Yealink SIP phone users, you can download available firmware in Yealink’s document and downloads zone. The V73 update affects Yealink models T20P, T22P, T26P, T28P, T41P, T42G, T46G and T48G phones.  Yealink skips T19/T21 and T3x line SIP phones in this release but plans to include T19/T21 in their future V80 update instead.

Some new features and optimizations include:

  • Protected personalized settings
  • RTCP-XR voice quality monitoring
  • Off-hook hot line dialing
  • Screen captures
  • Paging list
  • Ability to select different ringtones for different accounts
  • Notification pop-ups
  • Softkey display
  • Remote phone book
  • Call park feature

For full details on all the features, optimizations and bug fixes include with version 73 firmware please see Yealink’s V73 SIP IP phone release notes.

See our related post on how to upgrade firmware on Yealink IP phones for firmware update instructions.