Category Archives: Company News

Manufacturer Support & Warranty Contacts

Occasionally you may need to contact the product manufacturer for additional support or warranty exchanges.  We have compiled a list of manufacturer contacts for our main brands here for your convenience.  Please feel free to contact us to leave a comment if the manufacturer for a product you ordered from us is not here, we will be happy to assist you.

Manufacturer Support/Warranty Contact
3CX Manuals, configurations:     Support portal:   Paid Support: 469-206-9039
AASTRA / Mitel 1-800-722-1301 or
ALGO   or   or 604-454-3792
AUDIOCODES Paid support: 1-800-735-4588 or
AVAYA Contact us to determine support needed
BOGEN 1-800-999-2809 option 2 or
CISCO Contact us to determine support needed
CLEARONE 1-800-283-5936 or
DIGIUM 1-877-344-4861 or   (May need to provide product registration code)
EDGEWATER NETWORKS 1-408-351-7255 or or
FORTINET 1-866-648-4638 or Fortinet Knowledgebase
JABRA 1-866-697-8757 or or
KONFTEL 1-866-606-4728 or
NEC Contact us to determine support needed
NORTEL Contact us to determine support needed
PANASONIC 1-800-528-6747 option 1 to obtain a Panasonic HEAT# for replacement within 30 days of purchase.  After 30 days, contact the same number for warranty ticket# to be repaired directly by Panasonic.  (Repair Center information:  Panasonic National Repair Center.  1615 Dundee Ave, Dock G.  Elgin, IL 60120 / Phone: 847-888-7000 / Include copy of purchase invoice, description of issue, return address information, and reference Panasonic ticket#.  Repairs typically takes 7-10 days)
PATTON ELECTRONICS 301-975-1007 or
PHOENIX AUDIO 818-937-4779 or or
PLANTRONICS 1-855-765-7878 or
POLYCOM or 1-888-248-4143 (Support fee may apply)
REVOLABS 1-800-326-1088 or or
RHINO EQUIPMENT or 1-877-744-6681 or
SNOM or 781-569-2044 option 4
SPECTRALINK or 1-800-775-5330 (option 7 for DECT), RMA:
UNIDATA / INCOM Email support only, please contact us.
VXI 1-800-742-8588 or

Guest Checkout is Now Available on The Telecom Spot!

You asked and we listened – guest checkout is now available on The Telecom Spot without having to register for an account first!  By registering an account with us online you will have access to order history and status, save time in future check-outs, and be able to view our special below MAP pricing on certain product lines.  But now the choice is yours.

Guest Check-out Screenshot