Category Archives: Company News

Manufacturer Support & Warranty Contacts

Occasionally you may need to contact the product manufacturer for additional support or warranty exchanges.  We have compiled a list of manufacturer contacts for our main brands here for your convenience.  Please feel free to contact us to leave a comment if the manufacturer for a product you ordered from us is not here, we will be happy to assist you.

Manufacturer Support/Warranty Contact
3CX Manuals, configurations:     Support portal:   Paid Support: 469-206-9039
AASTRA / Mitel 1-800-722-1301 or
ALGO   or   [email protected]   or 604-454-3792
AUDIOCODES Paid support: 1-800-735-4588 or [email protected]
AVAYA Contact us to determine support needed
BOGEN 1-800-999-2809 option 2 or [email protected]
CISCO Contact us to determine support needed
CLEARONE 1-800-283-5936 or [email protected]
DIGIUM 1-877-344-4861 or   (May need to provide product registration code)
EDGEWATER NETWORKS 1-408-351-7255 or [email protected] or
FORTINET 1-866-648-4638 or Fortinet Knowledgebase
JABRA 1-866-697-8757 or [email protected] or
KONFTEL 1-866-606-4728 or
NEC Contact us to determine support needed
NORTEL Contact us to determine support needed
OPENVOX [email protected]
PANASONIC 1-800-528-6747 option 1 to obtain a Panasonic HEAT# for replacement within 30 days of purchase.  After 30 days, contact the same number for warranty ticket# to be repaired directly by Panasonic.  (Repair Center information:  Panasonic National Repair Center.  1615 Dundee Ave, Dock G.  Elgin, IL 60120 / Phone: 847-888-7000 / Include copy of purchase invoice, description of issue, return address information, and reference Panasonic ticket#.  Repairs typically takes 7-10 days)
PATTON ELECTRONICS 301-975-1007 or [email protected]
PHOENIX AUDIO 818-937-4779 or [email protected] or
PLANTRONICS 1-855-765-7878 or
POLYCOM or 1-888-248-4143 (Support fee may apply)
REVOLABS 1-800-326-1088 or [email protected] or
RHINO EQUIPMENT [email protected] or 1-877-744-6681 or
SNOM or 781-569-2044 option 4
SPECTRALINK [email protected] or 1-800-775-5330 (option 7 for DECT), RMA: [email protected]
UNIDATA / INCOM Email support only, please contact us.
VXI 1-800-742-8588 or [email protected]
YEALINK or [email protected]
YEASTAR [email protected]

Guest Checkout is Now Available on The Telecom Spot!

You asked and we listened – guest checkout is now available on The Telecom Spot without having to register for an account first!  By registering an account with us online you will have access to order history and status, save time in future check-outs, and be able to view our special below MAP pricing on certain product lines.  But now the choice is yours.

Guest Check-out Screenshot