Category Archives: News

Fanvil X-Series IP Phones Now Interoperable with 3CX

3CX-Fanvil3CX and Fanvil recently announced full interoperability between 3CX phone system and Fanvil’s new X3 and X5 IP phones. Per James Pao, Fanvil product director, “the X Series IP Phones are completely interoperable with 3CX Phone System to deliver the unique paperless programmable DSS with One-Touch operation, and Mobility Office Station Profiles which can be shared among multiple users on the same desk phone. These high efficiency features bring customers the best communication experience possible and with them they achieve reduce enterprise costs”.

The new Fanvil X5 SIP phone is a 6-line high-end desktop phone with intelligent DSS Key-mapping LCD to increase enterprise users’ productivity at a cost-effective price.  Fanvil’s new X3 is a 2-line SIP phone offering superior user experience and simplicity for home and office users.

3CX and Fanvil guarantees advanced integration and full interoperability between 3CX phone system and Fanvil IP phones with their partnership.  The new X-series joins Fanvil’s F and C series which were already fully interoperable with 3CX.

Yealink’s New CP860 Diamond IP Conference Phone is Here!

Yealink announced the commercial launch of its first IP conference phone on 3/13/2015.  The new CP860 IP conference phone is designed for small to medium-sized meeting rooms with up to 10 participants (or 16 with optional expansion mic) and offers “diamond-clear” voice conversations to help increase productivity for company meetings.  Yealink CP860 IP Conference Phone

CP860 combines great audio performance in its diamond shaped body design along with several useful features.  Call linkage with PC or mobile soft-phones such as Skype, Lync/Skype for Business, Bria, and more are supported to provide users a convenient UC experience anytime and anywhere.  With USB call recording, you can record important meetings for easy call review and record keeping.  5-party conferencing is also supported to help companies improve communications while reducing facility costs.


  • Optima HD voice, full duplex technology
  • 10-feet and 360 degree voice pick-up (built-in 3 mic array)
  • Optional pair of CPE80 expansion microphone for broader reception
  • 320ms echo cancellation tail length
  • Connection to mobile phone or PC for conference calls
  • 5-way conferencing supported
  • USB call recording supported

Yealink CP860 IP conference phone is currently MSRP at $799 and the pair of CPE80 expansion mic is MSRP at $119.  Due to MAP restrictions, please log-in to our website or contact us today for our special sales price.

Additional Resources:

Plantronics EncorePro HW510 / HW520 Headset Boom Issue

Plantronics recently discovered a minor mechanical issue for their new EncorePro HW510 and HW520 headsets where the boom attachment may not hold tightly to their original position after long term usage.  Plantronics are stopping shipment of all current EncorePro HW510 and HW520 headsets while they work on redesigning it up to their usual high standards.

Customers can continue to use their EncorePro HW510 and HW520 headsets as the issue is not health nor safety related.  Alternatively customers can contact Plantronics support team for a trade-in exchange for their new HW540 convertible headsets.  Plantronics technical support team can be contacted at 1-855-765-7878 or via Plantroncis’ support page online.

Please read Plantronics’ letter below for full details, or contact us for any questions.


Manufacturer Support & Warranty Contacts

Occasionally you may need to contact the product manufacturer for additional support or warranty exchanges.  We have compiled a list of manufacturer contacts for our main brands here for your convenience.  Please feel free to contact us to leave a comment if the manufacturer for a product you ordered from us is not here, we will be happy to assist you.

Manufacturer Support/Warranty Contact
3CX Manuals, configurations:     Support portal:   Paid Support: 469-206-9039
AASTRA / Mitel 1-800-722-1301 or
ALGO   or   or 604-454-3792
AUDIOCODES Paid support: 1-800-735-4588 or
AVAYA Contact us to determine support needed
BOGEN 1-800-999-2809 option 2 or
CISCO Contact us to determine support needed
CLEARONE 1-800-283-5936 or
DIGIUM 1-877-344-4861 or   (May need to provide product registration code)
EDGEWATER NETWORKS 1-408-351-7255 or or
FORTINET 1-866-648-4638 or Fortinet Knowledgebase
JABRA 1-866-697-8757 or or
KONFTEL 1-866-606-4728 or
NEC Contact us to determine support needed
NORTEL Contact us to determine support needed
PANASONIC 1-800-528-6747 option 1 to obtain a Panasonic HEAT# for replacement within 30 days of purchase.  After 30 days, contact the same number for warranty ticket# to be repaired directly by Panasonic.  (Repair Center information:  Panasonic National Repair Center.  1615 Dundee Ave, Dock G.  Elgin, IL 60120 / Phone: 847-888-7000 / Include copy of purchase invoice, description of issue, return address information, and reference Panasonic ticket#.  Repairs typically takes 7-10 days)
PATTON ELECTRONICS 301-975-1007 or
PHOENIX AUDIO 818-937-4779 or or
PLANTRONICS 1-855-765-7878 or
POLYCOM or 1-888-248-4143 (Support fee may apply)
REVOLABS 1-800-326-1088 or or
RHINO EQUIPMENT or 1-877-744-6681 or
SNOM or 781-569-2044 option 4
SPECTRALINK or 1-800-775-5330 (option 7 for DECT), RMA:
UNIDATA / INCOM Email support only, please contact us.
VXI 1-800-742-8588 or