Category Archives: Tech Tips

How to update firmware on Yealink IP Phones?

Yealink continuously provide firmware releases to further improve features and fix bugs, but how do you go about upgrading the firmware on your Yealink IP phones?

After downloading the latest firmware from Yealink’s website you can either manually update from the local system for single phones or mass-provision automatically for multiple phones. The following table lists the associated and latest firmware names for each Yealink IP phone model (X is replaced by the actual firmware version).

YealinkFirmwareNameTable

Method 1:  To manually upgrade firmware via web user interface for single phone:

  1. First, save the firmware to local system
  2. Click on Settings -> Upgrade (For T3x and VP530, click on Phone -> Upgrade)
  3. Click Browse
  4. Select the firmware from the local system
  5. Click Upgrade – A dialog box pops up to prompt “firmware of the SIP phone will be updated. It will take 5 minutes to complete.  Please don’t power off!”
  6. Click OK to confirm the upgrade

Note:  Do not unplug the network and power cables during the IP phone firmware upgrading process.  Also do not close/refresh the browser when the IP phone is upgrading firmware via web user interface.

Method 2:  To mass provision via provisioning server:

IP phones support the use of FTP, TFTP, HTTP, and HTTPS protocols to download configuration files and firmware from provisioning server, and then upgrade firmware automatically.  You can configure the way your IP phones download firmware stored on provisioning server in one of two ways:

  1. Check for both configuration files and firmware stored on the provisioning server during boot up
  2. Automatically check for configuration files and firmware at a fixed interval or specific time

Configuration changes can be performed using the configuration files or locally:

  • Configuration File ( <y0000000000xx>.cfg ) – Configure the way for IP phone to check for configuration files.  Specify the access URL of the firmware. Refer to Upgrading Firmware on admin guide for more details.
  • Local (Web User Interface) – Configure the way for IP phone to check for configuration files.

For Yealink T19P, T2 series, T4 series:

In <y0000000000xx>.cfg, you can configure firmware url as below.
———————————————-
#!version:1.0.0.1

##File header “#!version:1.0.0.1″ can not be edited or deleted, and must be placed in the first line.##
##This template file is applicable to SIP-T28P/T26P/T22P/T20P/T21P/T19P/T46G/T42G/T41P IP phones running firmware version 72 or later.##
##For more information on configuration parameters, refer to Yealink_SIP-T2_Series_T19P_T4_Series_IP_Phones_Auto_Provisioning_Guide.##

################################################################################​####### Configure the access URL of firmware ## ################################################################################​
### It configures the access URL of the firmware file.
### The default value is blank.It takes effect after a reboot.
firmware.url =
————————————————————
You can refer to more syntax about auto provisioning in auto provisioning guide of T2X-T19P-T4X.

To configure the way for IP phone to check for configuration files via web user interface:

  1. Click on Settings -> Auto Provision
  2. Make the desired changes (see T46’s V72 setting screenshot below for example)T46-example-setting
  3. Click Confirm to accept the change
  4. Note:  When the “power on” is set to “on”, the IP phone will check configuration files stored on the provisioning server during start-up and then will download firmware from the server.  Refer to admin guide for more details.

For Yealink T3 series and VP530:

In <y0000000000xx>.cfg, you can configure firmware url as below.
———————————————-
#!version:1.0.0.1

##File header “#!version:1.0.0.1″ can not be edited or deleted, and must be placed in the first line.##
################################################################################​######### Configure the access URL of firmware ######## ##########################################################################​
firmware.url =
————————————————————
You can refer to more syntax about auto provisioning in auto provisioning guide of T3X:

Yealink T3XG Auto Provisioning_70.0
Yealink T2XP-T3XG-VP530 phones Auto Provisioning User Guide Rev_70.0

To configure the way for the IP phone to check for new configuration files via web user interface:

  1. Click on Phone->Auto Provision
  2. Mark the desired radio box in Check New Config field.
  3. Mark the desired radio box in Repeatedly field.
  4. (If the Repeatedly On radio box is marked) Enter the time interval (in minutes) in the Interval (minutes) field.
  5. Mark the desired radio box in Weekly field.
  6. (If the [/b]Weekly On[/b] radio box is marked) Enter the desired time in the Time field.
  7. (If the Weekly On radio box is marked) Check the desired checkbox in the Day of week field.
  8. Click Confirm to accept the change.
  9. Note: When the “Check New Config” is set to “on”, the IP phone will check for both firmware and configuration files stored on the provisioning server during boot up.  Refer to admin guide for more details.

For Yealink W52P base station:

You can upgrade your base station to the latest firmware version. The latest firmware version not only improves the performance of the base station, but also provides more features compared to the previous version. This section provides you with instruction on upgrading the base station via web user interface (Refer to Yealink W52P IP DECT Phones Auto Provisioning Guide for information on upgrading via auto provisioning).

To upgrade base station firmware via web user interface:

  1. Contact your system admin for the latest firmware file and store it on your local system in advance
  2. Click on Phone->Upgrade
  3. In the Select and Upgrade Base Firmware field, click Browse to locate the firmware file from your local system.
  4. Click Upgrade to upgrade the firmware of the base station.
  5. The browser pops up the dialog box “Firmware of the SIP Phone will be updated. It will take 5 minutes to complete. Please don’t power off!”.
  6. Click OK to confirm upgrading.  The upgrading process will take a few minutes. The power indicator LED on the base station flashes when the base station is during the firmware upgrading process.
  7. Note:  Do not refresh or close the browser during upgrading process of base station

Once the base station firmware has been successfully upgraded, the base station reboots automatically. The handset will perform an auto registration to the base station. You can check the firmware version of the base station using the handset. For more information, refer to Yealink_W52P_User_Guide_V40_1

For Yealink W52x handset:

You can upgrade W52x handset firmware via a USB tool or over the air (OTA). Upgrading handset firmware via the USB tool (developed by Yealink), you need to purchase a USB cable in advance, and then upgrade the handset firmware one by one.

Upgrading handset firmware via OTA means that the handset firmware can be upgraded through a wireless DECT connection (L2CAP). So a USB cable does not have to be plugged to the handset for firmware upgrade. OTA enables the distribution of new firmware to the subscribed handsets.

OTA upgrade capability is restricted to specific firmware versions and handset hardware:
* Handset with firmware 26.40.0.15 or later
* Base station with firmware 25.40.0.15 or later
* Handset with hardware 26.0.0.6 or later

Please note that OTA is only available when meeting the above three conditions simultaneously.  Upgrading handset firmware may take a period of time, so you may wish to upgrade the handset outside of work hours to avoid affecting the normal use.  Please refer to Yealink’s guide on upgrading W52x Handset firmware for more details.

 

Avaya IP Office Release 9.1 – What’s New?

Avaya just released the R9.1 firmware version for their popular IP Office platform.  What’s new you might ask?

Here is a basic overview of the changes being made:

  • New Premium Offering
    • IP Office Select (SE platform)
  • IP Office Server Edition Improvements
    • System expansions and increased resiliency
  • IP Office When Deployed as a Branch Improvements
    • Aura System Manager and central management
    • Aura centralized applications, services, and solutions
    • Branch VM Pro and centralized management
  • IP Office Unified Communications and Video
    • New mobile VoIP client enhancements
    • Lync Plugin enhancements
    • Exchange 2013 integration
    • Avaya Communicator (Flare) enhancements
  • IP Office Key Feature Improvements
    • New system capacity expansion
    • SIP service provider (SIP Trunk) features
    • SSL/VPN remote access and continued IPOSS support improvements
    • Communications accessibility
    • Call center enhancements
  • IP Office Web Manager Evolution
    • Expanded integration of management capabilities
    • Sever Edition and Standard Editions
  • IP Office Security Enhancements
    • TLS and SRTP support for SIP traffic
    • Encryption of all H.323 traffic via Line, Trunk, and SCN

IP Office R9.1 will be supported on the following platforms:

  • IP500 V2
  • IP Office for Linux (Server Edition, Virtualized Server Edition, Select Edition)

Some major changes that may affect people wanting to upgrade to R9.1:

  • Discontinued support for: IP401, IP403, IP406, IP406 V2, IP412, IP500 V1, or Small Office Edition platforms
  • Discontinued support for: IP400 Trunk Cards, IP400 VCM Cards, IP400 Digital Station V1, IP400 Phone V1, IP400 So8, and IP500 Legacy Card Carrier
  • Discontinued support for: Customer Call Reporter (CCR/Advanced Edition).  Existing customers will need to migrate to the new IP Office Contact Center Solution.

For more information, see General Availability (GA) of IP Office Release 9.1 for details.

Simple Guide on How to Install Avaya B179 on IP Office

The Avaya B179 IP Conference Phone works perfectly with Avaya IP Office.   It is supported on IP Office R5.0 and higher, and requires an Avaya IP Endpoint license.  We will provide a basic tutorial here to get your Avaya B179 IP Conference phone connected.  Please see the Avaya B179 Install and Admin Guide for a more in-depth guide.

Avaya B179

1)   First, let’s make sure the IP Office is setup correctly:

  • Log into your IP Office
  • Go to the License Tab > Make sure you have an Avaya IP Endpoint license available (the 3rd Party IP/SIP Endpoint will not work)
  • Go to System > LAN1 or LAN2 (whichever interface is connected to the network the B179 is on) > VoIP tab:
    • Check “SIP Registrar Enable”
  • Create a new extension by selecting Extension > create SIP Extension
    • Add a valid Base Extension number i.e. 8000
  • Create a new user by selecting User > create User:
    • Add a valid Name ie Extn8000
    • Add the Base Extension number that was previously created. i.e 8000
    • Go to the Telephony tab > Supervisor Settings tab:
      • Put a numerical password in the “Login Code” field.  For testing purposes we can use 8000.

2)   Then, configure the Avaya B179:

  • On the B179 conference phone:
    • Press Menu > Status > Network
      • Set or Confirm the IP Address of the phone (DHCP/Static)
        • This IP address is used to log into the web interface of the phone.
  • Web Settings:
    • Enter the IP address of the phone into a web browser of your choice
      • Login with the default credentials
        • User: Admin
        • Password: 1234
    • Settings > SIP
      • Enable Account 1
        • Account Name: This is what is shown on the display of the B179.
        • User:  IP Office Base Extension number i.e. 8000
        • Registrar: IP of LAN1 or LAN2 IP Office interface (whichever is used)
        • Realm: *
        • Authorization Name:  IP Office Base Extension number i.e. 8000
        • Authorization Password: Enter the “Login Code” setup for the user.
        • Save values
    • Settings > Networking
      • These fields are used to make sure your B179 is setup correctly to the network
        • IP Address: IP address of B179
        • Net Mask: Subnet mask of the network on which the B179 is connected
        • Gateway: Local gateway on the network on which the B179 is connected
        • DNS info can be manually specified
        • Save values
        • Reboot the phone and the B179 should register with the IP Office

This should get your Avaya B179 IP Conference Phone connected to your IP Office for testing purposes.  Then from here on, you will want to fine tune your settings and secure your phone following the Avaya B179 Install and Admin Guide.

How to Manually Configure Polycom VoIP Phone to Asterisk

Polycom makes some of the best quality SIP VoIP Phones on the market.  They work well with most IP-PBX and Hosted VoIP Providers.  While most manufacturers and providers will have their own setup guidelines (which you should follow first), there are times when you may need to manually configure your Polycom VoIP phone.  We will provide a very basic guide on getting your Polycom phone manually registered to an Asterisk SIP-based system here.

First you will need some basic information to register your Polycom phone:

  1. IP address of the Polycom phone
  2. IP address of the Asterisk system and SIP Port used to register (usually 5060)
  3. SIP extension number and phone password from your Asterisk system for your Polycom Phone

Once you have obtained the information, open up your web browser and enter in the IP Address of the Polycom phone in the Address Bar. Once it prompts you to login, use the following user name and password (assuming it is still default):

  1. Username: Polycom
  2. Password: 456

When logged into the Polycom phone’s user interface go to the Lines section (may be under Settings on newer firmwares) and Line 1.  Enter the information into the following fields:

  1. Display Name: SIP Extension Number assigned on the Asterisk system ie. 2000
  2. Address: SIP Extension Number assigned on the Asterisk system ie. 2000
  3. Label: SIP Extension Number assigned on the Asterisk system ie. 2000

Under Authentication

  1. Authentication User ID: SIP Extension Number assigned on the Asterisk system, i.e., 2000
  2. Authentication Password: Phone-password assigned on the Asterisk system

Under Server 1:

  1. Address: IP Address of the Asterisk system
  2. Port: Port number for SIP registration ,i.e., 5060
  3. Leave all other settings default.

Submit to Save settings, which should prompt you to reboot the phone.  Check to see if the Polycom phone is registered properly by pressing on the phone: Menu/Settings > Status > Lines.

You should be all set!