Factory Reset Guide for Yealink, Cisco, Polycom, Grandstream and Patton VoIP Products

Occasionally it is necessary to factory reset during troubleshooting and provisioning IP devices connected to VoIP phone systems.  Factory resetting is an alternative quick fix if a device is not working properly or if you are looking to follow an online guide from the same starting point. However, do be careful because all the localized settings on the device will be deleted when you factory reset.  See below for directions on factory resetting Yealink, Cisco, Polycom, Grandstream and Patton VoIP products.

Yealink T20P, T22P, T26P, T28P, T32G, and T38G:

  • Hold down the OK button for 10 seconds
  • Hit OK again to confirm the reset.
  • Alternatively, factory reset the phone with the Advanced Settings in the phone’s menu

Yealink VP530:

  • Navigate to Advanced Options on the touch screen (default password is admin)
  • Select Reset & Reboot which will open the factory reset menu.
  • Choose from Reset All, Reset Configuration, or Reset UserData.  Press the button next to Reset Now and press OK to confirm the reset.

Yealink W52P:

  • Log in to the web interface of the DECT base.
  • Navigate to Phone > Upgrade and then select Reset to Factory.

Cisco 303, 502G, 504G, 508G, 509G, and 525G2:

  • Select Option 14 in the phone menu to factory reset the phone.
  • Hit OK to confirm the reset.

Polycom IP 320, 321, 330, 331, 335, 430, 450, 560, and 7000:

  • Press and hold 1, 3, 5, and 7.
  • Enter the admin password to proceed with the factory reset.  The password is 456 by default.

Polycom IP 4000, 5000, and 6000:

  • Press and hold 6, 8, and *
  • Enter the admin password to proceed with the factory reset.  The password is 456 by default.

Polycom VVX 1500:

  • Press and hold 2, 4, and 6.
  • Enter the admin password to proceed with the factory reset.  The password is 456 by default.

Grandstream GXP 2000, 2010, and 2020:

  • Navigate to Menu > Config > Factory Reset in the phone menu.
  • Press OK to proceed with the factory reset.

Grandstream GXP 2100, 2110, 2120, 2124, 1405, 1400, and 1450:

  • Navigate to Menu > Config > Factory Reset in the phone menu.
  • Press OK to proceed with the factory reset.

Patton SmartNode 4110 series, 4300 series, 4400 series, 4520 series, 4940, 4950, 4960, 4970, and 5200:

  • Press the Reset button (left of the console port) for 5 seconds until the Power LED starts blinking.
  • The unit will restart with factory default configuration.

 

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