Plantronics EncorePro HW510 / HW520 Headset Boom Issue

Plantronics recently discovered a minor mechanical issue for their new EncorePro HW510 and HW520 headsets where the boom attachment may not hold tightly to their original position after long term usage.  Plantronics are stopping shipment of all current EncorePro HW510 and HW520 headsets while they work on redesigning it up to their usual high standards.

Customers can continue to use their EncorePro HW510 and HW520 headsets as the issue is not health nor safety related.  Alternatively customers can contact Plantronics support team for a trade-in exchange for their new HW540 convertible headsets.  Plantronics technical support team can be contacted at 1-855-765-7878 or via Plantroncis’ support page online.

Please read Plantronics’ letter below for full details, or contact us for any questions.

PlantronicsEncoreProLetter

Manufacturer Support & Warranty Contacts

Occasionally you may need to contact the product manufacturer for additional support or warranty exchanges.  We have compiled a list of manufacturer contacts for our main brands here for your convenience.  Please feel free to contact us to leave a comment if the manufacturer for a product you ordered from us is not here, we will be happy to assist you.

Manufacturer Support/Warranty Contact
3CX Manuals, configurations:   http://www.3cx.com/support/     Support portal:   http://support.3cx.com/   Paid Support: 469-206-9039
AASTRA / Mitel 1-800-722-1301 or http://www.mitel.com/content/technical-support-ticket-request-form
ALGO http://www.algosolutions.com/support/support.html   or   support@algosolutions.com   or 604-454-3792
AUDIOCODES Paid support: 1-800-735-4588 or support@audiocodes.com
AVAYA Contact us to determine support needed
BOGEN 1-800-999-2809 option 2 or support@bogen.com
CISCO Contact us to determine support needed
CLEARONE 1-800-283-5936 or tech.support@clearone.com
CYBERDATA http://www.cyberdata.net/support/contactsupportvoip.php
DIGIUM 1-877-344-4861 or http://www.digium.com/en/support/contact   (May need to provide product registration code)
DRAYTEK http://draytekusa.com/open-tech-support-request
EDGEWATER NETWORKS 1-408-351-7255 or support@edgewaternetworks.com or   http://edgewaternetworks.com/support/
FORTINET 1-866-648-4638 or Fortinet Knowledgebase http://kb.fortinet.com/kb/microsites/microsite.do
GRANDSTREAM https://helpdesk.grandstream.com/
JABRA 1-866-697-8757 or jabrasupport.us@jabra.om or http://www.jabra.com/ServiceMenu/contact/ContactJabraSupport/ContactJabraSupportBusiness
KONFTEL 1-866-606-4728 or http://www.konftel.com/Support/Contact-Support
NEC Contact us to determine support needed
NETGEAR http://support.netgear.com/general/contact/default.aspx
NORTEL Contact us to determine support needed
OPENVOX support@openvox.cn
PANASONIC 1-800-528-6747 option 1
PATTON ELECTRONICS 301-975-1007 or support@patton.com
PHOENIX AUDIO 818-937-4779 or support@phnxaudio.com or http://www.phnxaudio.com/support
PLANTRONICS 1-855-765-7878 or http://www.plantronics.com/us/support/index.jsp
POLYCOM http://support.polycom.com/PolycomService/home/home.htm or 1-888-248-4143 (Support fee may apply)
REVOLABS 1-800-326-1088 or support@revolabs.com or http://www.revolabs.com/support/
RHINO EQUIPMENT helpdesk@rhinoequipment.com or 1-877-744-6681 or http://support.rhinoequipment.com/
SANGOMA http://support.sangoma.com/
SNOM https://support.snom.com/ or 781-569-2044 option 4
SPECTRALINK technicalsupport@spectralink.com or 1-800-775-5330 (option 7 for DECT), RMA: nalarma@spectralink.com
UNIDATA / INCOM Email support only, please contact us.
VIKING ELECTRONICS https://www.vikingelectronics.com/registration.php
VXI 1-800-742-8588 or technicalsupport@vxicorp.com
XORCOM http://www.xorcom.com/Support-Center/
YEALINK http://www.yealink.com/Support.aspx or support@yealink.com
YEASTAR support@yeastar.com

How to update firmware on Yealink IP Phones?

Yealink continuously provide firmware releases to further improve features and fix bugs, but how do you go about upgrading the firmware on your Yealink IP phones?

After downloading the latest firmware from Yealink’s website you can either manually update from the local system for single phones or mass-provision automatically for multiple phones. The following table lists the associated and latest firmware names for each Yealink IP phone model (X is replaced by the actual firmware version).

YealinkFirmwareNameTable

Method 1:  To manually upgrade firmware via web user interface for single phone:

  1. First, save the firmware to local system
  2. Click on Settings -> Upgrade (For T3x and VP530, click on Phone -> Upgrade)
  3. Click Browse
  4. Select the firmware from the local system
  5. Click Upgrade – A dialog box pops up to prompt “firmware of the SIP phone will be updated. It will take 5 minutes to complete.  Please don’t power off!”
  6. Click OK to confirm the upgrade

Note:  Do not unplug the network and power cables during the IP phone firmware upgrading process.  Also do not close/refresh the browser when the IP phone is upgrading firmware via web user interface.

Method 2:  To mass provision via provisioning server:

IP phones support the use of FTP, TFTP, HTTP, and HTTPS protocols to download configuration files and firmware from provisioning server, and then upgrade firmware automatically.  You can configure the way your IP phones download firmware stored on provisioning server in one of two ways:

  1. Check for both configuration files and firmware stored on the provisioning server during boot up
  2. Automatically check for configuration files and firmware at a fixed interval or specific time

Configuration changes can be performed using the configuration files or locally:

  • Configuration File ( <y0000000000xx>.cfg ) – Configure the way for IP phone to check for configuration files.  Specify the access URL of the firmware. Refer to Upgrading Firmware on admin guide for more details.
  • Local (Web User Interface) – Configure the way for IP phone to check for configuration files.

For Yealink T19P, T2 series, T4 series:

In <y0000000000xx>.cfg, you can configure firmware url as below.
———————————————-
#!version:1.0.0.1

##File header “#!version:1.0.0.1″ can not be edited or deleted, and must be placed in the first line.##
##This template file is applicable to SIP-T28P/T26P/T22P/T20P/T21P/T19P/T46G/T42G/T41P IP phones running firmware version 72 or later.##
##For more information on configuration parameters, refer to Yealink_SIP-T2_Series_T19P_T4_Series_IP_Phones_Auto_Provisioning_Guide.##

################################################################################​####### Configure the access URL of firmware ## ################################################################################​
### It configures the access URL of the firmware file.
### The default value is blank.It takes effect after a reboot.
firmware.url =
————————————————————
You can refer to more syntax about auto provisioning in auto provisioning guide of T2X-T19P-T4X.

To configure the way for IP phone to check for configuration files via web user interface:

  1. Click on Settings -> Auto Provision
  2. Make the desired changes (see T46’s V72 setting screenshot below for example)T46-example-setting
  3. Click Confirm to accept the change
  4. Note:  When the “power on” is set to “on”, the IP phone will check configuration files stored on the provisioning server during start-up and then will download firmware from the server.  Refer to admin guide for more details.

For Yealink T3 series and VP530:

In <y0000000000xx>.cfg, you can configure firmware url as below.
———————————————-
#!version:1.0.0.1

##File header “#!version:1.0.0.1″ can not be edited or deleted, and must be placed in the first line.##
################################################################################​######### Configure the access URL of firmware ######## ##########################################################################​
firmware.url =
————————————————————
You can refer to more syntax about auto provisioning in auto provisioning guide of T3X:

Yealink T3XG Auto Provisioning_70.0
Yealink T2XP-T3XG-VP530 phones Auto Provisioning User Guide Rev_70.0

To configure the way for the IP phone to check for new configuration files via web user interface:

  1. Click on Phone->Auto Provision
  2. Mark the desired radio box in Check New Config field.
  3. Mark the desired radio box in Repeatedly field.
  4. (If the Repeatedly On radio box is marked) Enter the time interval (in minutes) in the Interval (minutes) field.
  5. Mark the desired radio box in Weekly field.
  6. (If the [/b]Weekly On[/b] radio box is marked) Enter the desired time in the Time field.
  7. (If the Weekly On radio box is marked) Check the desired checkbox in the Day of week field.
  8. Click Confirm to accept the change.
  9. Note: When the “Check New Config” is set to “on”, the IP phone will check for both firmware and configuration files stored on the provisioning server during boot up.  Refer to admin guide for more details.

For Yealink W52P base station:

You can upgrade your base station to the latest firmware version. The latest firmware version not only improves the performance of the base station, but also provides more features compared to the previous version. This section provides you with instruction on upgrading the base station via web user interface (Refer to Yealink W52P IP DECT Phones Auto Provisioning Guide for information on upgrading via auto provisioning).

To upgrade base station firmware via web user interface:

  1. Contact your system admin for the latest firmware file and store it on your local system in advance
  2. Click on Phone->Upgrade
  3. In the Select and Upgrade Base Firmware field, click Browse to locate the firmware file from your local system.
  4. Click Upgrade to upgrade the firmware of the base station.
  5. The browser pops up the dialog box “Firmware of the SIP Phone will be updated. It will take 5 minutes to complete. Please don’t power off!”.
  6. Click OK to confirm upgrading.  The upgrading process will take a few minutes. The power indicator LED on the base station flashes when the base station is during the firmware upgrading process.
  7. Note:  Do not refresh or close the browser during upgrading process of base station

Once the base station firmware has been successfully upgraded, the base station reboots automatically. The handset will perform an auto registration to the base station. You can check the firmware version of the base station using the handset. For more information, refer to Yealink_W52P_User_Guide_V40_1

For Yealink W52x handset:

You can upgrade W52x handset firmware via a USB tool or over the air (OTA). Upgrading handset firmware via the USB tool (developed by Yealink), you need to purchase a USB cable in advance, and then upgrade the handset firmware one by one.

Upgrading handset firmware via OTA means that the handset firmware can be upgraded through a wireless DECT connection (L2CAP). So a USB cable does not have to be plugged to the handset for firmware upgrade. OTA enables the distribution of new firmware to the subscribed handsets.

OTA upgrade capability is restricted to specific firmware versions and handset hardware:
* Handset with firmware 26.40.0.15 or later
* Base station with firmware 25.40.0.15 or later
* Handset with hardware 26.0.0.6 or later

Please note that OTA is only available when meeting the above three conditions simultaneously.  Upgrading handset firmware may take a period of time, so you may wish to upgrade the handset outside of work hours to avoid affecting the normal use.  Please refer to Yealink’s guide on upgrading W52x Handset firmware for more details.

 

Yealink Releases V73 Firmware Update for SIP Phones

Yealink

Yealink just released V73 official firmware for their line of SIP phones with lots of new features, optimizations and bug fixes.  For Yealink SIP phone users, you can download available firmware in Yealink’s document and downloads zone. The V73 update affects Yealink models T20P, T22P, T26P, T28P, T41P, T42G, T46G and T48G phones.  Yealink skips T19/T21 and T3x line SIP phones in this release but plans to include T19/T21 in their future V80 update instead.

Some new features and optimizations include:

  • Protected personalized settings
  • RTCP-XR voice quality monitoring
  • Off-hook hot line dialing
  • Screen captures
  • Paging list
  • Ability to select different ringtones for different accounts
  • Notification pop-ups
  • Softkey display
  • Remote phone book
  • Call park feature

For full details on all the features, optimizations and bug fixes include with version 73 firmware please see Yealink’s V73 SIP IP phone release notes.

See our related post on how to upgrade firmware on Yealink IP phones for firmware update instructions.