Tag Archives: Avaya

Best Practices for Securing Your Avaya IP Office

With the ever increased threat of hacking, it is very important to follow proper steps in securing your public facing devices. Breaches can occur from multiple fronts, i.e., allowing any SIP and VoIP traffic in your system, improper firewall configurations, and of course not changing default passwords. With Avaya IP Office, there are several steps in making sure your system is locked down as much as possible. Avaya has issued a technical bulletin on doing this with the following basics:

Review your existing installations and/or new deployments.  Determine any security risks and requirements then implement these changes:

  • Change security defaults and passwords
  • Remove any unnecessary accounts
  • Disable any unused services/interfaces
  • Enforce strict password policies
  • Make sure users and extensions are secure
  • Make sure trunks/lines are secure
  • Prevent and block unwanted Calls
  • Secure user voicemail and one-X Portal accounts
  • Block unnecessary and limit IP network exposure
  • Make sure management applications & configuration data are secure
  • Make sure servers running IP Office applications are secure
  • Activate reporting/monitoring of your system
  • Test for vulnerabilities
  • Install latest software updates/service packs

Even with these steps taken, you will want to continually monitor your alarms and logs to detect any unusual activity.  Always keep up with security advisories and make sure to keep your system up-to-date with the latest patches and upgrades.

Please read the document, Securing your IP Office Guidelines, for full detail on securing your IP Office.

 

Introducing Avaya D100/D160 – Finally a New Wireless Phone Option for IP Office!

After Avaya discontinued their popular Avaya 3810 wireless phones, our customers have always been asking for alternative recommendations.  Well, Avaya has finally answered the popular demands and came out with Avaya D100 SIP DECT wireless phone system!

Avaya D100 IP DECT Wireless Kit

Avaya D100 IP DECT Wireless Kit

The entire wireless system can be managed thru IP Office Manager with no additional configuration needed for a plug-and-play installation.  Not just a single-cell wireless system, it can be expanded with repeaters to cover additional area without more wiring.  The Avaya D100 base station is connected to the IP network and Power-over-Ethernet, and if you don’t have PoE switch you can also get PoE injectors like the Avaya SPPOE-1A to power the D100 base station.  It is compatible with IP Office R8.1 Feature Pack 1+ and while it does require IP resources like VCM module and IP client license per phone on top of that, at least we now have a more cost-effective wireless system for users who don’t require the robust features and range of Avaya IP-DECT and WiFi solutions.

Avaya D100 Architecture

Avaya D100 Architecture

The base station can connect with up to 8 Avaya D160 handsets and 5 Avaya D100 repeaters for added range.  The radio coverage for each D100 base station is 100-350 ft indoor and up to 7700ft in open field.  It supports IP Office features including Busy Lamp Field (BLF), Message Waiting Indicator (MWI), Programmable buttons, Emergency Calls, Hot desking and more.

Avaya D100 Repeater

Avaya D100 Repeater

The expansion D160 DECT handset offers similar feature and functionality found on 11xx/12xx SIP phones. Features including a 2×24 display, 4 soft-keys, 8 programmable buttons including support for Busy Lamp Field (BLF) and Speed dial and capable for up to 16 hours talk time or 7 days standby.

Avaya D160 DECT Handset

Avaya D160 DECT Handset

For more information, click on one of these product links below or contact us for assistance.

Avaya IP Office “Default to IP Office Standard Mode”

Avaya has recently changed their IP Office IP500 cabinets to initially boot into the Partner/Quick/Basic Mode. This has caused some confusion in recent months as most are used to installing in the IP Office “Standard Mode”.

To avoid booting in the Partner/Quick/Basic Mode on a new system, make sure to follow these steps in IP Office Manager:

IPO standard mode

  1. Select “File”
  2. Select “Preferences”
  3. Under the “Preferences” tab, make sure “Default to Standard Mode” is checked.

This way when you log in to a new system, it will default to the IP Office “Standard Mode”.

If you already booted in the Partner/Quick/Basic Mode and want to change back to to the IP Office Standard, please follow these steps:

  1. Select “File”
  2. Select “Preferences”
  3. Select “Advanced”
  4. Select “Change Mode”
  5. Select the system you would like to change the mode and type in the user name and password.

Avaya IP Office Wireless Phone Options

Ever since Avaya discontinued their popular Avaya 3810 wireless phone, customers have been asking us: “what wireless phone options are available for my IP Office System?”

This has been a hard question to answer since most customers do not need the robust features and range that the Avaya IP-DECT and Avaya WiFi solutions carry.  While many have been wishing for an Avaya 3820 wireless phone, currently nothing is being developed yet.  Update (2/2013):  Avaya has released a new wireless phone option D100/D160

For a quick look, consider some of these wireless options currently available for your Avaya IP Office System:

  1. Avaya 3920 Cordless Phone: This can be used only on an IP Office running exclusively in “Partner” mode and requires a ETR-6 station card.
  2. Avaya/Nortel T7406e Cordless Phone: This can be used on the IP Office running both “IP Office” and “Partner” modes and requires a TCM-8 station card or expansion module. The features on the T7406e are great, but the phone requires a TCM station port, which most systems are not pre-configured with.
  3. Regular Analog Cordless Phone:  This can be used on the IP Office running both “IP Office” and “Partner” modes and requires an analog/combo station card or expansion module.   This is by far the most cost effective solution, however the feature set is minimal and the phone will act as a single line station.
  4. Avaya IP-DECT Solution (Avaya 3720, Avaya 3725, Avaya 3740, Avaya 3749): This can be used on the IP Office running in “IP Office” mode only and requires IP resources as well as appropriate licenses.  This solution is feature rich and very expandable; however, it is fairly pricey and requires some infrastructure.
  5. Avaya WiFi Phone Solution (Avaya 3641, Avaya 3645): This can be used on the IP Office running exclusively in “IP Office” mode and requires IP resources as well as appropriate licenses.  This solution is feature rich, can utilize existing WiFi networks, and is very expandable; however, is also fairly pricey and requires some infrastructure.

We know there are a great number of choices and things to consider, and we hope the recommendations listed above will help you get started.  If you have any questions or wish to go into further details regarding your specific system, please don’t hesitate to contact us at The Telecom Spot or leave a comment below.