Tag Archives: Avaya

Avaya IP Office Release 9.1 – What’s New?

Avaya just released the R9.1 firmware version for their popular IP Office platform.  What’s new you might ask?

Here is a basic overview of the changes being made:

  • New Premium Offering
    • IP Office Select (SE platform)
  • IP Office Server Edition Improvements
    • System expansions and increased resiliency
  • IP Office When Deployed as a Branch Improvements
    • Aura System Manager and central management
    • Aura centralized applications, services, and solutions
    • Branch VM Pro and centralized management
  • IP Office Unified Communications and Video
    • New mobile VoIP client enhancements
    • Lync Plugin enhancements
    • Exchange 2013 integration
    • Avaya Communicator (Flare) enhancements
  • IP Office Key Feature Improvements
    • New system capacity expansion
    • SIP service provider (SIP Trunk) features
    • SSL/VPN remote access and continued IPOSS support improvements
    • Communications accessibility
    • Call center enhancements
  • IP Office Web Manager Evolution
    • Expanded integration of management capabilities
    • Sever Edition and Standard Editions
  • IP Office Security Enhancements
    • TLS and SRTP support for SIP traffic
    • Encryption of all H.323 traffic via Line, Trunk, and SCN

IP Office R9.1 will be supported on the following platforms:

  • IP500 V2
  • IP Office for Linux (Server Edition, Virtualized Server Edition, Select Edition)

Some major changes that may affect people wanting to upgrade to R9.1:

  • Discontinued support for: IP401, IP403, IP406, IP406 V2, IP412, IP500 V1, or Small Office Edition platforms
  • Discontinued support for: IP400 Trunk Cards, IP400 VCM Cards, IP400 Digital Station V1, IP400 Phone V1, IP400 So8, and IP500 Legacy Card Carrier
  • Discontinued support for: Customer Call Reporter (CCR/Advanced Edition).  Existing customers will need to migrate to the new IP Office Contact Center Solution.

For more information, see General Availability (GA) of IP Office Release 9.1 for details.

Best Practices for Securing Your Avaya IP Office

With the ever increased threat of hacking, it is very important to follow proper steps in securing your public facing devices. Breaches can occur from multiple fronts, i.e., allowing any SIP and VoIP traffic in your system, improper firewall configurations, and of course not changing default passwords. With Avaya IP Office, there are several steps in making sure your system is locked down as much as possible. Avaya has issued a technical bulletin on doing this with the following basics:

Review your existing installations and/or new deployments.  Determine any security risks and requirements then implement these changes:

  • Change security defaults and passwords
  • Remove any unnecessary accounts
  • Disable any unused services/interfaces
  • Enforce strict password policies
  • Make sure users and extensions are secure
  • Make sure trunks/lines are secure
  • Prevent and block unwanted Calls
  • Secure user voicemail and one-X Portal accounts
  • Block unnecessary and limit IP network exposure
  • Make sure management applications & configuration data are secure
  • Make sure servers running IP Office applications are secure
  • Activate reporting/monitoring of your system
  • Test for vulnerabilities
  • Install latest software updates/service packs

Even with these steps taken, you will want to continually monitor your alarms and logs to detect any unusual activity.  Always keep up with security advisories and make sure to keep your system up-to-date with the latest patches and upgrades.

Please read the document, Securing your IP Office Guidelines, for full detail on securing your IP Office.


Introducing Avaya D100/D160 – Finally a New Wireless Phone Option for IP Office!

After Avaya discontinued their popular Avaya 3810 wireless phones, our customers have always been asking for alternative recommendations.  Well, Avaya has finally answered the popular demands and came out with Avaya D100 SIP DECT wireless phone system!

Avaya D100 IP DECT Wireless Kit

Avaya D100 IP DECT Wireless Kit

The entire wireless system can be managed thru IP Office Manager with no additional configuration needed for a plug-and-play installation.  Not just a single-cell wireless system, it can be expanded with repeaters to cover additional area without more wiring.  The Avaya D100 base station is connected to the IP network and Power-over-Ethernet, and if you don’t have PoE switch you can also get PoE injectors like the Avaya SPPOE-1A to power the D100 base station.  It is compatible with IP Office R8.1 Feature Pack 1+ and while it does require IP resources like VCM module and IP client license per phone on top of that, at least we now have a more cost-effective wireless system for users who don’t require the robust features and range of Avaya IP-DECT and WiFi solutions.

Avaya D100 Architecture

Avaya D100 Architecture

The base station can connect with up to 8 Avaya D160 handsets and 5 Avaya D100 repeaters for added range.  The radio coverage for each D100 base station is 100-350 ft indoor and up to 7700ft in open field.  It supports IP Office features including Busy Lamp Field (BLF), Message Waiting Indicator (MWI), Programmable buttons, Emergency Calls, Hot desking and more.

Avaya D100 Repeater

Avaya D100 Repeater

The expansion D160 DECT handset offers similar feature and functionality found on 11xx/12xx SIP phones. Features including a 2×24 display, 4 soft-keys, 8 programmable buttons including support for Busy Lamp Field (BLF) and Speed dial and capable for up to 16 hours talk time or 7 days standby.

Avaya D160 DECT Handset

Avaya D160 DECT Handset

For more information, click on one of these product links below or contact us for assistance.

Avaya IP Office “Default to IP Office Standard Mode”

Avaya has recently changed their IP Office IP500 cabinets to initially boot into the Partner/Quick/Basic Mode. This has caused some confusion in recent months as most are used to installing in the IP Office “Standard Mode”.

To avoid booting in the Partner/Quick/Basic Mode on a new system, make sure to follow these steps in IP Office Manager:

IPO standard mode

  1. Select “File”
  2. Select “Preferences”
  3. Under the “Preferences” tab, make sure “Default to Standard Mode” is checked.

This way when you log in to a new system, it will default to the IP Office “Standard Mode”.

If you already booted in the Partner/Quick/Basic Mode and want to change back to to the IP Office Standard, please follow these steps:

  1. Select “File”
  2. Select “Preferences”
  3. Select “Advanced”
  4. Select “Change Mode”
  5. Select the system you would like to change the mode and type in the user name and password.