From time to time we get questions from customers asking “we just need a basic phone system, what would you recommend?” Many of the phone systems we carry are great for small to medium sized companies just starting out, so you really can’t go wrong with any of them. We’ve organized a quick overview on some of the popular phone systems here as a starting point for your search.
No manufacturer programming support for the Elastix version, so if you need support make sure to ask us about the complete PBX version
These are just a few of our favorites based on quality, function and price point, but there are also other SIP based and proprietary phone systems we can recommend as well based on your business communication needs. Contact us today to discuss how we can help.
The Panasonic SIP IP Phones are top-notch end points from a brand name you trust. Getting them setup and working usually isn’t very difficult if you know what info needs to go into what fields. The following tutorial applies to the follow phones, however, some interfaces may change slightly from model to model: KX-UT113-B, KX-UT123-B, KX-UT133-B, KX-UT136-B, KX-UT248, KX-UT670, KX-TGP500, KX-TGP550.
First you will need to setup the extension on your Asterisk System (the process can vary depending on the distribution). From this process, you will need the:
IP Address of the Asterisk Server: ie: 192.168.42.100
SIP Port of the Asterisk Server: ie: 5060
Extension SIP ID/Alias: ie: MAC Address of phone
Extension Number: ie: 7000
Extension Password: ie: 1234pass
Voicemail Access Number: ie: 8500
Next we will get started on configuring the phone itself. Please note, this is tutorial on how to get your phone connected. Advanced functionality is not covered:
Connect the phone to the network and power it on
Once connected to the network, you will need to turn on embedded web from the individual phone settings (turns off after a while). Press the Setup button > Select Embedded web > Select On
Open up a web browser of your choice and type in the IP Address of the Panasonic IP Phone into the address bar. A login screen should appear. The default login is L: admin P: adminpass.
Once logged in, you should make sure you have upgraded the firmware to the current version, the link to the admin guide and firmware files can be found here: http://www.panasonic.net/pcc/support/sipphone/download/us.html
Select the VoIP tab and click on Line 1 under SIP Settings. Fill in these fields:
Phone Number: Extension # assigned in Asterisk. ie 7000
SIP URI: Extension SIP ID/Alias assigned in Asterisk. ie: MAC Address of phone
Registrar Server Address: IP Address of the Asterisk Server. ie: 192.168.42.100
Registrar Server Port: SIP Port of the Asterisk Server. ie: 5060
Proxy Server Address: IP Address of the Asterisk Server. ie: 192.168.42.100
Proxy Server Port: SIP Port of the Asterisk Server. ie: 5060
Presence Server Adress: IP Address of the Asterisk Server. ie: 192.168.42.100
Presence Server Port: SIP Port of the Asterisk Server. ie: 5060
Outbound Proxy Server Address: IP Address of the Asterisk Server: ie: 192.168.42.100
Outbound Proxy Server Port: SIP Port of the Asterisk Server: ie: 5060
SIP Authentication ID: Extension SIP ID/Alias on the Asterisk. ie: MAC Address of phone
SIP Authentication Password: Extension Password on the Asterisk. ie: 1234pass
Lastly, Select the Telephone tab. Then Select Line 1 under Call Control. Fill in these fields: Voice Mail Access Number: Voicemail Access Number on the Asterisk: ie: 8500
Click Save and reboot the phone.
Your Pansonic IP Phone should be configured to work on your Asterisk IP PBX. Any question? Just leave a comment or contact us at The Telecom Spot for assistance.
Often the first steps to troubleshooting a Polycom IP phone is to make sure you have an up-to-date or the correct firmware loaded. If you are trying to upgrade the firmware or factory default one or two Polycom phones, then the easiest way is to use Polycom’s provisioning server:
If you are working with multiple phones or need more control over the config files, the easiest to way upgrade is through a local TFTP server:
First off you need a TFTP server, also known as, Trivial FTP server. You can find many programs on the internet but the one that we use in house PumKIN (PumpKIN Can be downloaded at: http://kin.klever.net/pumpkin/ )
The next step would be to gather all of the files you need to update your Polycom device. You can check the compatibility of the firmware to your device and also download most releases at the Polycom SIP Software Compatibility Matrix. Some of the latest firmware will only be available through us directly. Please email [email protected] with your order number to receive the instructions for downloads.
Create a folder called TFTP and place it on your C: Drive. Unzip the downloaded files into this directory making sure the bootrom and sip files are listed in root of the C:\TFTP directory
Open PumpKIN up and click on Options. Under the Server tab, change the TFTP file-system root to C:\TFTP and Read Request Behavior to Give all Files. Press OK and make sure all software firewalls are turned off or configured to allow access to PumpKIN on the host computer.
Now that your TFTP server is running, we need to make sure the Polycom Unit is set up to search for TFTP updates. On the unit itself (This process might be slightly different depending on the phone):
Make sure the phone is connected to the same network as the TFTP server.
Power on the phone and press the SETUP button when prompted.
Enter the password of 456
Scroll down to Server Menu and select
Change the server type to Trivial FTP
Change server address to the IP Address of TFTP Server you created (the IP Address of the PC running PumpKIN)
Exit the menu, and the phone will prompt you to Save and Reboot, select OK.
Upon reboot, the phone will go through the boot process and display Uploading Bootrom on the screen. It will reboot a couple of times after updating the rest of the files. When the phone completes the process, it will display a welcome screen, which shows the current firmware version loaded.
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Easy to Install, Integrate, and Provision
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Built-In & Custom Applications
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Digium D40 – Entry-level HD IP Phone with 2-line keys – Digium’s best value phone designed for any employee. Digium D50 – Mid-level HD IP phone with 4-line keys and 10 rapid dial buttons with busy lamp field indicators for most important contacts. Perfect for heavy users. Digium D70 – Executive-level HD IP PHone with 6-line keys, 10 digital rapid dial buttons with real-time status information and busy lamp field indicators for 100 contacts. Top-of-line features ideal for administrators and/or executives.