Tag Archives: PBX

New Digium Switchvox 80 and 300 Series Appliances – Now Smaller and More Powerful

Digium recently released new Switchvox 80 and 300 series appliances for the SMB market, replacing the older Switchvox 65, 305 and 355 appliances.

The new Switchvox 80 and 300 series have updated technology, smaller form factor, green design and are competitively priced.  Switchvox 80 replaces 65, 310 replaces 305, and 360 replaces 355.  The older Switchvox appliances (65, 305, 355) are discontinued as of July 30th (limited stock remains, check with us for availability).

If you’re a current user of the older Switchvox appliances, you can upgrade by purchasing a cold spare of the appliance that you choose instead of purchasing Switchvox with the software license.  Then you can upload the last backup to the new appliance and be back up and running!  Just make sure the Switchvox software version is 5.7.1 or newer. The old appliance can be put to good use as a failover cold spare for your disaster recovery plan.

See which one of the Digium Switchvox appliances is the best fit for you via the convenient comparison chart below.  You can build your custom bundle via our easy system configurator or simply contact us today for quote!

Digium Switchvox Comparison

Click Image to Enlarge

*About Digium Switchvox phone systems:  Digium Switchvox offers a single powerful set of features you can afford.  You pay one low price for all its communication power – it’s an United Communication system that integrates all office communications including phone, fax, chat and web mash-ups.  Business that wants to do more than just talk can count on Switchvox to help them easily transition from simple telephony to a feature-rich UC solution.  Business users can improve productivity no matter where they are – on a mobile phone or in the office.

Phone System Recommendations for Small to Medium Sized Businesses

From time to time we get questions from customers asking “we just need a basic phone system, what would you recommend?”  Many of the phone systems we carry are great for small to medium sized companies just starting out, so you really can’t go wrong with any of them.  We’ve organized a quick overview on some of the popular phone systems here as a starting point for your search.

Aksys Konnect

Aksys Konnect

Highlights:

  • No PBX, server, or hosted service required.  As simple as it gets with no need for an installer
  • Good for small businesses who just need a simple phone with basic features
  • Budget friendly

Things to consider:

  • If you need anything beyond basic phone features or need to grow past 30 users, this is not the phone system for you
  • Only supports up to 30 users and up to 14 concurrent calls

Epygi Quadro

Epygi Quadro

Highlights:

  • Cross-certified with wide range of IP phones and has auto-configuration options so phone setup is easy
  • Packs lots of powerful phone features into an unit about the size of a router –help your company appear possibly bigger than it is
  • Robust dial plan so you can enable Least Cost Routing (LCR) via multiple VoIP providers
  • Built in STUN server solves NAT transversal issues with remote phones
  • Quality product and made in the USA

Things to consider:

  • Configuration menus may be a bit complex, but that could be easily solved by hiring an installer for initial system setup
  • Auto attendant menu options are configured thru XML file, so it’s not as convenient for users who need to make frequent changes
  • No built-in overhead paging, but you could possibly add it with additional hardware

 

3CX Software IP PBX

3CX Software PBX

 

Highlights: 

  • It is software based, easy to manage, allow you to use any SIP based phones
  • Easily scalable to grow with your business – most phone features available for any sized packages, just pay for # of simultaneous calls needed – all editions support an unlimited  number of extensions
  • Support Unified Communication
  • Has free “lite” version you can try out before purchase

Things to consider:

  • It’s currently only available for Windows
  • It’s software based so you’ll need to load it onto your own hardware / server appliance
  • If you let the upgrade insurance expire, you will need to purchase it again at near full price in order to meet the next upgrade
 

 

 Digium Switchvox SOHO/SMB

Digium Switchvox Phone System

 

Highlight:

  • Feature-packed “all in one” quality phone system
  • Asterisk based, support all SIP based phones including its own Digium IP phones
  • If phone features are needed, they’re more affordable than comparable proprietary phone systems
  • Simple to use and manage, possible to self-install without an installer for someone with DIY spirit
  • Integrated for Unified Communication
  • Annual subscription makes Switchvox “future-proof” – include product upgrades and technical supports for your growing business

Things to consider:

  • Requires annual subscription fee which that entitles user to Digium support and upgrades
  • Although it’s possible to self install for more tech-savy users, it may still help to have an installer

 

Xorcom

Xorcom Phone System

 

Highlight: 

  • Good budget-friendly pricing
  • Full featured Asterisk based open source IP-PBX, use any SIP VoIP phones
  • Reliable and quality hardware
  • No subscription needed

Things to consider:

  • No manufacturer programming support for the Elastix version, so if you need support make sure to ask us about the complete PBX version

These are just a few of our favorites based on quality, function and price point, but there are also other SIP based and proprietary phone systems we can recommend as well based on your business communication needs.  Contact us today to discuss how we can help.

Save with Digium Switchvox UC Solution

Are you a small or mid-sized business (SMB) looking to implement Unified Communication for your business?  With the right Unified Communication solution, your business could gain great efficiency, raise revenue and increase customer satisfaction.

Digium Switchvox UC

We realize it can be overwhelming as you begin your search for a new phone system not knowing where to start with so many options.  If you would like great features and flexibility all for a reasonable investment, we’d like to suggest Digium Switchvox as a starting point in your research.  Why?  To start with, Frost & Sullivan the current leading industry analyst have researched the Unified Communications market and did all the work for SMB consumers.  As a result of their findings, they’ve awarded Digium Switchvox their 2011 Customer Value Award winner as the best value solution for Unified Communication for SMBs.

Digium’s Switchvox phone system offers a solid UC solution including enhanced features and significant cost savings for SMBs compared to similar solutions offered by other vendors such as Avaya IP Office or ShoreTel ShoreGear VoiceSwitch.  And according to the graph below by Digium, a company with 100 employees could gain around 40,000 additional hours a year by utilizing the productivity tools offered by their Switchvox UC platform – that’s like adding another 18 employees to your staff!  Whether you’re trying to do more with less, or trying to be more efficient to fuel growth, the hours and dollars saved can be significant.

Switchvox Efficiency Gains Chart

Let’s take a closer look at Digium Switchvox and why they ranked best value for SMBs:

  1.  Competitive UC Features

  • True UC system – integrated PBX, unified messaging, conference bridge, fax server, instant messaging, presence, video calling, mobility, call queues, recording/monitoring, and call logging software functions onto a single rack mount or desktop appliance.
  • Customizable Switchboard UC client provide access to all features/applications in one place with personalized view.
  • Support SIP standards based phones (Digium also offers IP phones designed for Asterisk for best integration)
  • Excellent scalability, applications support and applications integration.

  2.  Value-added Capabilities at Competitive Price

  • A single activation license provides users access to all embedded applications and features including the Switchboard UC interface
  • Various applications and server hardware supports charged as extra add-on with alternate solutions are already included with Switchvox.
  • Software update subscription plans to receive new features and technical supports starting at only $10 a year per user.
  • No charge for Digium APIs.  MS Outlook and Firefox plug-ins, CRM interface panels, social media integration tools, and additional web mashups are included and built-in with Switchvox.
  • Develop CEBP integration by downloading software development kits or access Digium’s developer website and forums for free.

3.  Great Value

  • Cost-effective over system lifecycle including ongoing support/maintenance costs and upgrades
  • Single appliance reduces power, real estate and hardware requirements compared with multi-box alternatives with similar functionality.
  • Reduced training and time managing applications by using a simple, common Switchboard interface.
  • IP phones can be deployed with auto-provisioning features which reduce set-up time and frustration.
  • Save time and boost productivity with Switchvox UC.

For additional savings on your business investment, also check out the tax savings you could get via Section 179 for business equipments purchased during 2012.  Furthermore, as an additional bonus, we’re also offering a free iPOD Shuffle with each purchase of Digium Switchvox phone system or Switchvox system bundles now through end of 2012 (see full offer for details).

Sounds good?  Explore Digium Switchvox on our site or feel free to contact one of our helpful consultants for more information.  Due to manufacturer MAP restrictions, don’t forget to log in or contact us for our special pricing on your Digium Switchvox systems!

3CX – Software PBX for Windows

3CX

Let 3CX IP phone system solve your PBX headaches. 

3CX is a Windows based virtual PBX that can completely replace your traditional hardware PBX.  It supports standard SIP phones, VoIP services and PSTN phone lines; and replacing your current system with 3CX may save you money as it not only cost less than hardware PBX but can also reduce your overall calling costs via VoIP services.  It is easy to manage and configure via web administration and it does not require phone wiring networks which allows users to easily telecommute.

How 3CX Works:

3CX phone system is an open system that can grow with your business needs.  A complete system for Windows – it is made up by server software, soft or IP phones and a VoIP gateway to connect existing phone lines (or you can also use analog phones by utilizing FXS gateways).  Phone bills can be reduced by working with a VoIP service provider.  Use either existing computer wiring and non-dedicated Windows server or run as virtual machine.  It’s also easy to add extensions or lines by adding standard SIP telephony equipment via 3CX phone system’s easy web-based admin configuration. 

How 3CX Works

Main Features include:

  • All-in-one phone system including call switching, routing & queuing
  • Lower purchase cost than a traditional hardware PBX
  • Scalable – Unlimited numbers of extensions and phone lines without need of proprietary expansion modules
  • Simple phone system management via 3CX’ web-based configuration module
  • Unified Communications – Receive voice mail via e-mail & see user presence
  • Auto Attendant available
  • Reduce long distance and inter office call costs by using VoIP service
  • Uses standard SIP phones which eliminate need of expensive proprietary system phones
  • Freedom of choice: tested interoperability with leading SIP hardware & VoIP providers
  • Lack of phone wiring makes moving offices easier
  • Simple call control, presence and extension management
  • Click to Dial & Call Pop-up for Microsoft Outlook
  • Can receive and make calls via standard PSTN using VoIP Gateways or cards
  • Reduce monthly call expenses using SIP trunks, VoIP providers or Skype Connect!
  • Out of the box configuration for many VoIP providers, VoIP Gateways, Skype™ and IP Phones.

The 3CX Phone System is licensed based on the number of simultaneous calls (internal & external) that your company makes. All editions support an unlimited number of extensions. The Telecom Spot is a 3CX partner and you can purchase new licenses, support and upgrade insurance right here on our site or via phone.  For your convenience, we’ve included quick comparison charts below for quick reference and easy shopping. Have questions or would like help putting a package together?  Just leave a comment or contact one of our helpful consultants.

Jump to quick comparison charts:

3CX Phone System (Windows)

Part Number Product Edition Sim Calls MSRP
3CXPSMINI Mini Edition 4 495
3CXPSSB Small Business Edition 8 795
3CXPSPRO Professional Edition 16SC 16 1295
3CXPSENT Enterprise Edition 32SC 32 1995
3CXPSENT64 Enterprise Edition 64SC 64 3950
3CXPSENT128 Enterprise Edition 128SC 128 6995
3CXPSENT256 Enterprise Edition 256SC 256 11950
3CXPSENT512 Enterprise Edition 512SC 512 21995
3CXPSENT1024 Enterprise Edition 1024SC 1024 39595

 

3CX Phone System (with Call Center Module)

Part Number Product Edition Sim Calls MSRP
3CXCCMINI Mini Edition + Call Center Module 4 795
3CXCCSB Small Business Edition + Call Center Module 8 1195
3CXCCPRO Professional Edition 16SC + Call Center Module 16 1950
3CXCCENT Enterprise Edition 32SC + Call Center Module 32 2950
3CXCCENT64 Enterprise Edition 64SC + Call Center Module 64 5750
3CXCCENT128 Enterprise Edition 128SC + Call Center Module 128 10195
3CXCCENT256 Enterprise Edition 256SC + Call Center Module 256 17350
3CXCCENT512 Enterprise Edition 512SC + Call Center Module 512 31895
3CXCCENT1024 Enterprise Edition 1024SC + Call Center Module 1024 52950

 

3CX CRM Integration Module

Part Number Product Edition MSRP
CRMSFC 3CX CRM Integration Module for Salesforce – Per User 50
CRMDYN 3CX CRM Integration Module for Microsoft Dynamics – Per User 50
CRMSUG 3CX CRM Integration Module for SugarCRM – Per User 50
CRMACT 3CX CRM Integration Module for Sage Act! – Per User 50
CRMGGL 3CX CRM Integration Module for Google Contacts – Per User 50

 

Hotel Module

Include specific functions such as Check-IN, Check-Out & Wake up calls. Offered with or without Hotel Software (PMS) integration.

Part Number Product Edition MSRP
3CXH Hotel Module without PMS Integration 895
3CXHPMS Hotel Module with PMS Integration 3350

 

3CX Voice Application Designer (VAD)

3CX VAD is a visual designer to build voice applications for 3CX Phone System

Part Number Product Edition MSRP
3CXVAD 3CX Voice Application Designer 995

 

Upgrade Insurance

Part Number Upgrade Insurance – 1 Year MSRP
3CXPSMINIUI Mini Edition 150
3CXPSSBUI Small Business Edition 195
3CXPSPROUI Professional Edition 16SC 295
3CXPSENTUI Enterprise Edition 32SC 495
3CXPSENT64UI Enterprise Edition 64SC 995
3CXPSENT128UI Enterprise Edition 128SC 1695
3CXPSENT256UI Enterprise Edition 256SC 2995
3CXPSENT512UI Enterprise Edition 512SC 5195
3CXCCMINIUI Mini Edition + Call Center Module 195
3CXCCSBUI Small Business Edition + Call Center Module 295
3CXCCPROUI Professional Edition 16SC + Call Center Module 485
3CXCCENTUI Enterprise Edition 32SC + Call Center Module 735
3CXCCENT64UI Enterprise Edition 64SC + Call Center Module 1435
3CXCCENT128UI Enterprise Edition 128SC + Call Center Module 2545
3CXCCENT256UI Enterprise Edition 256SC + Call Center Module 4335
3CXCCENT512UI Enterprise Edition 512SC + Call Center Module 7995
CRMSFCUI CRM Integration Module for Salesforce Upgrade Insurance 25
CRMDYNUI CRM Integration Module for Microsoft Dynamics Upgrade Insurance 25
CRMSUGUI CRM Integration Module for SugarCRM Upgrade Insurance 25
CRMACTUI CRM Integration Module for Sage ACT! Upgrade Insurance 25
3CXHUI Hotel Module without PMS Integration 275
3CXHPMSUI Hotel Module with PMS Integration 995
3CXVADUI 3CX Voice Application Designer 395

 

Product Support

Part Number Product Support from 3CX – 1 Year MSRP
3CXPSMINIES Mini Edition 210
3CXPSSBES Small Business Edition 210
3CXPSPROES Professional Edition 16SC 350
3CXPSENTES Enterprise Edition 32SC 553
3CXPSENT64ES Enterprise Edition 64SC 553
3CXPSENT128ES Enterprise Edition 128SC 833
3CXPSENT256ES Enterprise Edition 256SC 1395
3CXPSENT512ES Enterprise Edition 512SC 2495
3CXPSENT1024ES Enterprise Edition 1024SC 4450
3CXVADES 3CX Voice Application Designer 195
3CXAPIES 3CX API 2695
3CXHES 3CXH Hotel Module Support (basic functions only) 155
3CXHPMSES 3CXHPMS Product Support (advanced functions and PMS integration) 1295

 

 

Edition Upgrades

Part number Description MSRP
3CXPSMINITOSB Mini upgrade to Small Business Edition 628
3CXPSSBTOPRO SB upgrade to Professional 16SC Edition 858
3CXPSSBTOENT SB upgrade to Enterprise 32SC Edition 1,558
3CXPSPROTOENT PRO upgrade to Enterprise 32SC Edition 1,348
3CXPSPRO24TOENT PRO24 upgrade to Enterprise 32SC Edition 1,098
3CXPSPRO24TOENT64 PRO24 upgrade to Enterprise 64SC Edition 3,053
3CXPSENTTOENT64 ENT upgrade from 32SC to 64SC 2,953
3CXPSENTTOENT128 ENT upgrade from 32SC to 128SC 5,998
3CXPSENTTOENT256 ENT upgrade from 32SC to 256SC 10,953
3CXPSENT64TOENT128 ENT upgrade from 64SC to 128SC 5,020
3CXPSENT64TOENT256 ENT upgrade from 64SC to 256SC 9,975
3CXPSENT128TOENT256 ENT upgrade from 128SC to 256SC 8,453

 

Call Center Module Edition Upgrades

Part number Description MSRP
3CXPSMINITOCC Mini Edition Upgrade to Edition with Call Center Module 350
3CXPSSBTOCC Small Business Edition Upgrade to Edition with Call Center Module 495
3CXPSPROTOCC Professional Edition 16SC Upgrade to Edition with Call Center Module 695
3CXPSENTTOCC Enterprise Edition Upgrade to Edition with Call Center Module 995
3CXPSENT64TOCC Enterprise Edition 64SC Upgrade to Edition with Call Center Module 1,995
3CXPSENT128TOCC Enterprise Edition 128SC Upgrade to Edition with Call Center Module 3,495
3CXPSENT256TOCC Enterprise Edition 256SC Upgrade to Edition with Call Center Module 5,495
3CXPSENT512TOCC Enterprise Edition 512SC Upgrade to Edition with Call Center Module 9,995

Version Upgrades

Version upgrades (from the old to the new version), for customers who have not purchased or renewed Upgrade Insurance in time and brings them back onto an Upgrade Insurance track for a year.

Part number Description MSRP
3CXPSMINIVU Mini upgrade Version 7-10 to 11 (incl. 1 year upgrade insurance) 396
3CXPSSBVU SB upgrade Version 3-10 to 11 (incl. 1 year upgrade insurance) 636
3CXPSPROVU PRO16SC upgrade Version 3-10 to 11 (incl. 1 year upgrade insurance) 1,036
3CXPSPRO24VU PRO24SC upgrade Version 7-10 to 11 (incl. 1 year upgrade insurance) 1,436
3CXPSENTVU ENT32SC  upgrade Version 3-10 to 11 (incl. 1 year upgrade insurance) 1,596
3CXPSENT64VU ENT64SC  upgrade Version 5-10 to 11 (incl. 1 year upgrade insurance) 3,160
3CXPSENT128VU ENT128SC  upgrade Version 5-10 to 11 (incl. 1 year upgrade insurance) 5,596
3CXPSENT256VU ENT256SC  upgrade Version 7-10 to 11 (incl. 1 year upgrade insurance) 9,560
3CXPSENT512VU ENT512SC  upgrade Version 7-9 to 10 (incl. 1 year upgrade insurance) 17,596

 

Hotel Module Version Upgrades

Part number Description MSRP
3CXHVU Version Upgrade Hotel Module Basic (incl. 1 year Upgrade Insurance) 695
3CXHPMSVU Version Upgrade Hotel Module with PMS Integration (incl. 1 year Upgrade Insurance) 1,250