Tag Archives: Polycom

List of Wireless Bluetooth Conference Phones

Looking for a wireless Bluetooth conferencing speakerphone to connect with your cellphone or Bluetooth-enabled devices?  Perfect for business trips, telecommuting, or holding smaller conference calls, check out the four options listed below for a current selection of Bluetooth-enabled speakerphones.

1. Jabra Speak 510 and 510+ Bluetooth and USB Speakerphone – $114.00 – $125.72

Jabra Speak 510

Personal wireless blue tooth and USB speakerphone device to conference anywhere, works with PCs and any Bluetooth enabled device. Jabra Speak 510 comes in both UC and MS Lync optimized versions and easily connect to tablets, mobile phones and headsets via Bluetooth.  Jabra Speak 510+ comes standard with Jabra Link 360 Bluetooth USB adapter. All three provides full compatibility with UC systems and VoIP clients

  • Up to 15 hours talk time
  • Plug-and-play connectivity to PC softphone / UC systems via USB cable
  • Built-in 3.5mm headset port to allow private conversations in open environments
  • 360-degree coverage with built-in omnidirectional microphone allowing attendees to hear and be heard from all angles
  • Digital Signaling Processing (DSP) technology allows crystal clear sound without echos or distorted sound at max volume level
  • Wideband audio and HD Voice
  • Bluetooth A2DP allows multimedia streaming
  • 1 year manufacturer warranty

2. Konftel 55W Wireless Bluetooth Conference Phone$299.95

Konftel 55WSimple and compact wireless bluetooth conference phone with HD sound quality and connects to computers, mobile phone/tablets and desktop phones (adapter required). VoIP calls can be bridged with desktop or mobile phone calls.  Easily combine and switch connections on the LCD colored screen’s smart user interface display. Konftel 55W also include call recording or dictations via SD memory card.  For smaller meetings up to 6 participants or up to 16 with optional expansion mic.  The Konftel 55W comes with a 6-metre electrical cable, AC adapter, battery, USB cable and a Quick Reference Guide.

  • Flexible connectivity options:  USB for VoIP calls, deskphones with optional adapter, cellular phone/tablets and headsets
  • Bluetooth options with cellular phone/tablets
  • Optional expansion microphones
  • OmniSound HD for superior audio quality
  • Rechargeable battery
  • LCD high-resolution color display
  • Switch and combine connections on the LCD display
  • Multiple languages in the phone and quick-reference guide
  • Record meeting on a SD memory card
  • Future-proof – can be upgraded
  • 2-year manufacturer warranty

3. Plantronics Calisto P620 Bluetooth Wireless Conference Speakerphone – $107.85

Plantronics Calisto P620

Calisto 620 is Plantronics’ “no cord, no fuss” portable Bluetooth wireless UC speakerphone and perfect for small conference calls anywhere.  Small and lightweight, instantly transforms your laptop or smartphone into a high quality conference device.  It’s designed to simplify call management with an easy interface for answer/end, mute and volume on your laptop or smart phone, and it comes with a Bluetooth® mini USB adapter for always-ready PC connectivity.The Calisto 620 comes with both UC Standard version for Avaya, Cisco, IBM, Skype and more and also a MS Lync version optimized for Microsoft Lync 2010 and Microsoft OCS 2007.

  • Simplified call management with an easy interface on PC or mobile phone
  • Bluetooth mini USB adapter for always-ready PC connectivity
  • Up to 7 hours wireless talk time, and up to 5 standby time
  • PC wideband audio and Digital Signal Processing (DSP) reduces drop-outs and echo
  • Bi-directional microphones activate in the direction of speaker’s voice
  • Full duplex audio with 360 degree room coverage
  • Integrated A2DP lets you listen to streaming media from your mobile device
  • Includes a soft carrying case
  • 2 years limited manufacturer warranty

4. Polycom VoiceStation 500 Bluetooth-enabled Conference Phone – $357.00

Polycom Voicestation 500

Small Bluetooth-enabled conference phone with up to 7-feet microphone pickup range is ideally suited for desktops, offices, and other small rooms for 3-4 participants.  Connect with any Bluetooth-enabled mobile phones or computers wirelessly for hands-free high quality conferencing or plug in directly to use with any analog phone jack. Polycom VoiceStation 500 comes with the conference phone unit, power module, 21-ft console cord, 7-ft telco cable to RJ-11 telephone jack, 4-ft cellphone connection link, 4-ft computer calling cable and user guide.

  • Polycom Bluetooth-enabled voice conferencing designed for offices and small meeting spaces.
  • Perfect for small conferences with three to four participants with microphone range of up to seven feet
  • Use your Bluetooth-enabled mobile phone to connect wirelessly for hands-free voice conferencing, or connect to a Bluetooth-enabled computer for high-quality hands-free conferencing over Internet calling services such as Skype
  • 2.5mm applications port: plug into a wired connection for mobile phone and internet calling when Bluetooth is not available
  • Easy to use and install, no training required, connects into any analog phone jack
  • Patented Acoustic Clarity Technology. Full-duplex for simultaneous, natural, free-flowing conversation and more productive calls
  • Dynamic Noise Reduction (DNR) automatically reduces room background noise from fans, projectors, heating, and air conditioning for clearer sound and more efficient conferencing
  • 360-degree room coverage: a powerful, digitally-tuned custom speaker and three sensitive microphones provide uniform coverage from up to 7 feet away
  • Convenient controls: volume, mute, redial, flash and hold are located on an intuitive, easy-to-use keypad
  • 1 year manufacturer warranty

Polycom Trade4TheBest Phone Trade-In Promotion

Replace your old legacy Polycom and competitive devices and take advantage of Polycom’s Trade4TheBest phone trade-in promotion!  The trade-in program is valid from 10/1/2013 thru 6/20/2014 in North America.

Eligible competitive displacement devices include any working business grade desktop or conference phone from a non-Polycom vendor including conference phones, deskphones and corded speakerphones.  Eligible Polycom legacy devices include SoundPoint IP 300, 301, 320, 430, 500, 501, 600 and 601.  The following Polycom conference phones also quality:  original SoundStation, SoundStation EX, SoundStation Premier, SoundStation IP 3000, SoundStation IP4000, and SoundStation Premier 500D/550D.

Eligible new phones and rebate amounts:

$15 Rebates:

$25 Rebates:

$50 Rebates:

$100 Rebates:

$150 Rebates:

View Polycom’s rebate form here for full terms and conditions as well as rebate form.

Factory Reset Guide for Yealink, Cisco, Polycom, Grandstream and Patton VoIP Products

Occasionally it is necessary to factory reset during troubleshooting and provisioning IP devices connected to VoIP phone systems.  Factory resetting is an alternative quick fix if a device is not working properly or if you are looking to follow an online guide from the same starting point. However, do be careful because all the localized settings on the device will be deleted when you factory reset.  See below for directions on factory resetting Yealink, Cisco, Polycom, Grandstream and Patton VoIP products.

Yealink T20P, T22P, T26P, T28P, T32G, and T38G:

  • Hold down the OK button for 10 seconds
  • Hit OK again to confirm the reset.
  • Alternatively, factory reset the phone with the Advanced Settings in the phone’s menu

Yealink VP530:

  • Navigate to Advanced Options on the touch screen (default password is admin)
  • Select Reset & Reboot which will open the factory reset menu.
  • Choose from Reset All, Reset Configuration, or Reset UserData.  Press the button next to Reset Now and press OK to confirm the reset.

Yealink W52P:

  • Log in to the web interface of the DECT base.
  • Navigate to Phone > Upgrade and then select Reset to Factory.

Cisco 303, 502G, 504G, 508G, 509G, and 525G2:

  • Select Option 14 in the phone menu to factory reset the phone.
  • Hit OK to confirm the reset.

Polycom IP 320, 321, 330, 331, 335, 430, 450, 560, and 7000:

  • Press and hold 1, 3, 5, and 7.
  • Enter the admin password to proceed with the factory reset.  The password is 456 by default.

Polycom IP 4000, 5000, and 6000:

  • Press and hold 6, 8, and *
  • Enter the admin password to proceed with the factory reset.  The password is 456 by default.

Polycom VVX 1500:

  • Press and hold 2, 4, and 6.
  • Enter the admin password to proceed with the factory reset.  The password is 456 by default.

Grandstream GXP 2000, 2010, and 2020:

  • Navigate to Menu > Config > Factory Reset in the phone menu.
  • Press OK to proceed with the factory reset.

Grandstream GXP 2100, 2110, 2120, 2124, 1405, 1400, and 1450:

  • Navigate to Menu > Config > Factory Reset in the phone menu.
  • Press OK to proceed with the factory reset.

Patton SmartNode 4110 series, 4300 series, 4400 series, 4520 series, 4940, 4950, 4960, 4970, and 5200:

  • Press the Reset button (left of the console port) for 5 seconds until the Power LED starts blinking.
  • The unit will restart with factory default configuration.

 

Polycom Talk2Lync CX600 Promo Offer

Add more to your Microsoft Lync voice system with Polycom’s Talk2Lync promo offer.  Now through end of 2013, purchase the following quantities of Microsoft Lync optimized Polycom CX600 IP phones and get special promotional pricing on additional units.  It’s as easy as 1-2-3, just contact us today for this special offer!

  1. Buy 50 CX600 IP phones – get 3 more for $50 each
  2. Buy 100 CX600 IP phones – get 10 more for $50 each
  3. Buy 250 CX600 IP phones – get 30 more for $50 each

Polycom CX600 IP phone

Polycom CX600 IP phones feature Polycom HD Voice technology for crystal clear calls and robust interoperability with the Microsoft Lync platform.  A large 3.5 inch high resolution color display, easy navigation buttons and embedded software enable familiar dialing controls, calendar and contact directory access, and presence indication – without the need for a PC.

Time2Trade Polycom Rebate for Polycom VVX, Conferencing, and SoundPoint IP Phones

Take advantage of Polycom’s latest Time2Trade competitive displacement rebate promotion if you have an old but working business desktop/conference phone from non-Polycom brands, or an old legacy Polycom phone that needs replacing. Thru 9/30/2013, Polycom will give you a rebate of up to $250 per displaced device when you purchase a new and eligible Polycom VVX business media phone, conference phone or SoundPoint IP phone (North America only).

To claim your rebate from Polycom, you will need to submit a completed claim form, letter of authentication and disposal certification (thru recyclers), equipment listing and purchase contract to the Polycom rebate team.  Please see eligible equipments below.  Full Polycom Time2Trade rebate promotion details plus terms and conditions can be found here:  Polycom Time2Trade Rebate Flyer.

Polycom Time2Trade Rebate Qualified Equipment & Rebate Amounts

Analog Personal Audio Conferencing Options

Despite the increase in popularity for UC conferencing devices, a high percentage of conference speakerphones sold today are still analog.  If you are one of the many who are still looking to procure an analog conferencing speakerphone for your personal or small meeting uses then this post will give you a few options to consider.

Option 1:  ClearOne Chat50 USB Plus

ClearOne Chat50 USB Plus

A personal speakerphone that connects to a variety of devices (including computers, telephones, mobile phones, MP3 players etc) for clear, full-duplex and hands-free communication.  Being full-duplex, it lets you listen and talk at the same time without cutting in and out of audio.  The sensitive microphone array has 120-degree audio pickup up to 8 feet away so you can talk comfortably.  The ClearOne Chat50 also has built-in echo and noise cancellation to prevent unwanted noises.

For analog use, you would connect the Chat50 to your telephone’s headset jack via the provided 2.5mm cable (it’ll also connect with cell-phones).  The Chat50 is small, slightly larger than a pack of cards so it takes up minimal footprint and is easy to take for travel.  The Chat50 is recommended if you want a good quality, no-fuss, simple-to-use conferencing speakerphone with an economical price.  The great thing about the ClearOne chat50 is you can also use it with your computer for webinars or Skype calls so it is more versatile.

Option 2:  Konftel 100

Konftel 100 Conference Phone

Konftel 100 brings you a great conferencing solution for smaller meetings up to 6 people.  This device uses Konftel’s proprietary OmniSound HD technology which provides full-duplex natural sound.  The 360-degree pick-up and reproduction let you walk and talk freely in the meeting space (up to 300 sqft range).  The Konftel 100 also comes with ultra-sensitive omni-directional microphone with 3 built-in surround speakers to provide clear reception throughout the meeting space.

Konftel 100 comes with dial pad and call control (volume, mute, flash, conference etc) buttons right on the front of the unit so you can make and manage your conference calls easily.  It plugs directly into your analog jack (bypassing the need of a separate deskphone), or to your phone system with an analog card via a modular 6/6, RJ11 port.  Because Konftel 100 only connects via analog, this is recommend if you are looking for a dedicated analog conferencing solution that’s practical, simple-to-use and is great quality.  If you would like to try one out, there is currently a 30-day trial offer on Konftel conference phones.

Option 3:  Polycom VoiceStation 300

Polycom Voicestation 300

A 3rd option would be the Polycom VoiceStation 300.  Similar to Konftel 100 it provides 360-degree room coverage but only up to 7 feet in range.  The Polycom VoiceStation 300 is more suited for personal and smaller conferencing with less than 4 participants.  The VoiceStation’s Dynamic Noise Reduction (DNR) actively removes background noises and Polycom’s Acoustic Clarity technology delivers clear, natural 2-way conversations.

The VoiceStation 300 also comes with dial pad and call controls (volume, mute, flash, hold etc) buttons on the front of the device and a handset phone can be plugged in for a more private conversation.  To use, simply connect the Polycom VoiceStation 300 into any analog phone jack.  The Polycom VoiceStation 300 is recommended if you only need analog connection for smaller or personal conferences and are more comfortable going with the Polycom brand.

I hope the options above will help you get started in selecting your analog personal audio conference phone.  If you’re looking for a personal conferencing device for your computer webinars or bluetooth devices instead, look forward to our next blog post which will go over just that.  If there are any questions please don’t hesitate to leave a comment below or contact us at sales@thetelecomspot.com.

Polycom Paid4Trade Competitive Displacement Rebate

Do you have an old but working business desktop/conference phone from non-Polycom brands, or an old legacy Polycom phone that needs replacing?  Then you may be interested in Polycom’s Paid4Trade competitive displacement rebate promotion.  Thru 3/31/2013, Polycom will give you a rebate of up to $200 per displaced device when you purchase a new and eligible Polycom conference phone or SoundPoint IP phone (North America only).

To claim your rebate from Polycom, you will need to submit a completed claim form, letter of authentication and disposal certification (thru recyclers), equipment listing and purchase contract to the Polycom rebate team.  Please see eligible equipments and terms and conditions below.  Full Polycom rebate promotion details can be found here:  Polycom Paid4Trade Rebate Flyer.

Polycom paid4trade eligible device

Polycom Paid4Trade rebate’s terms and conditions:

  1. Program valid from October 21, 2012 through March 31, 2013 in North America.
  2. The equipment being displaced must be in use and in working condition prior to disposal to be eligible for this rebate program.
  3. Customers must purchase or enter into a 36 month or longer non-cancellable contract for a new qualified system, and dispose of an eligible system to qualify for this rebate program. You may access a recycler in your area at www.earth911.com.
  4. The Paid4Trade – Polycom Competitive Displacement Program Claim Form, with all required documentation, must be submitted within 90 days of purchase. Note: If the documentation is not received within 90 days from date of purchase, program participation will be declared incomplete, and the customer will not receive the rebate. Rebates will be sent within 6 weeks of receiving all the necessary documentation.
  5. There is a limit of 250 phones per customer under this Program.
  6. Required documentation includes:   a) Completed Claim Form including:  i) Letter of Authentication and Disposal Certification – confirming ownership and pledge to destroy or recycle equipment being displaced  ii) Equipment Listing which details equipment being displaced and new equipment procurements  b) Proof of Purchase:  i) Invoice for new equipment purchases ii) Long Term Contract AND first month’s invoice for long term contracts
  7. All documentation must be emailed to Polycom@rebate-zone.com or The Paid4Trade – Polycom Competitive Displacement Program at:  P.O. Box 100550, White Bear Lake, MN 55110-0550 or Fax: 651-762-9701.
  8. Customer will be sent an email confirmation when their claim is received. Polycom is not responsible for lost or misdirected email, mail, or faxes.
  9. Polycom or Polycom’s Rebate Administrator has the right to call the Customer at any time for verification purposes.
  10. This offer is valid in the United States and Canada and is void where prohibited or otherwise restricted by law.
  11. This offer may not be combined with any other promotional offer or discounts, and Polycom reserves the right to modify or cancel this program at any time.
  12. No exceptions to this program will be allowed. Polycom has the right to deny all claims that do not meet the criteria outlined in this document.
  13. Any questions regarding this program should be addressed to Polycom@rebate-zone.com or 1-866-665-7402.

 

 

Provisioning Polycom Phones with Switchvox Phone Setup Tool

Looking to provision your Polycom phones with Switchvox? If you purchased Phone Feature Packs for your Polycom phone and has one of the supported phones listed below, then you can take advantage of Digium Switchvox Phone setup Tool to help you configure and maintain the phones.

  • Fully Supported:  SoundPoint IP 320, 321, 330, 331, 335, 430, 450, 501, 550, 560, 650, 670, and SoundStation IP 6000, 7000
  • Partially Supported:  SoundPoint IP 301, 600, 601, and 4000
  • Not Supported:  SoundPoint IP 300, 500

Follow the steps below for Polycom IP phones running SIP firmware 1.6.7 or higher:

1)      To provision your Polycom phone with the Switchvox Phone Setup Tool, first make sure that:

  • Your Polycom phone is listed in the “Unknown Phones” section (Setup -> Phone Feature Packs -> Unknown Phones)
  • You are using the eth0 port (Server -> IP Configuration)
  • Confirm the phones are on the same local subnet as your Switchvox server
  • You have enough Phone Feature Packs to cover the number of phones you are setting up

2)      Once the top 3 criteria have been confirmed, reboot your phone to default (Menu -> Settings -> Advanced -> PW: 456 -> Admin Settings -> Reset to Defaults -> Reset local configuration).

3)       When the phone is completely back up, reset the ‘Device Settings’ (Menu -> Settings -> Advanced -> PW: 456 -> Admin Settings -> Reset to default -> Reset device settings) which will reboot the phone again.

4)      Check the radio box next to the phone MAC address you’re looking to configure in the “Unknown Phone” section of the “Phone Feature Packs”, then click the blue “confirm checked phone” button at the top of the page.  The phone should automatically reboot and begin the formatting process, but if it didn’t automatically reboot then you can manually reboot the phone either through its menu or by unplugging the phone.   Note:  This process could take several minutes and several reboots.  Be patient and let the phone do its work so it can pull all the necessary firmware.

5)      When step 4 is completed, the phone should display a static screen with the Digium Switchvox logo and the word “New” next to Line 1 on the phone.

6)      Next, locate the phone MAC address in the “Unconfigured Phones” section of the phone setup tool.  Once the phone’s MAC address has been located, click “Modify” and enter in the extension you wish to configure to this phone and save.   This should auto-populate the extension info such as first and last name.

7)      Check off the radio box again next to the MAC address and click the blue “confirm checked phones”.  This will reboot the phone again, but if not just reboot it manually by unplugging the phone power or go thru its menu options.  When the reboot completes, the phone MAC address should be listed under the “Configured Phones” section.  Step 7 is the final step, and will configure your phone with the proper extension, register the phone with Digium Switchvox, and populate the contact directory with the phonebook extensions for that particular extension.

8)      Congratulations!  Your Polycom IP phone should now be configured.


Note:  If on step 1 you couldn’t find your Polycom phone’s MAC address under “unknown phones”, or if the phone is on a different subnet / a remote phone, then try these steps to get your phone visible to Switchvox.

  1. Reboot your phone to default (Menu -> Settings -> Advanced -> PW: 456 -> Admin Settings -> Reset to Defaults -> Reset local configuration).
  2. When the phone is back up, reset the ‘device settings’ (Menu -> Settings -> Advanced -> PW: 456 -> Admin Settings -> Reset to default -> Reset device settings) which will reboot the phone again.
  3. After the phone is completely back up, go to Menu -> Settings -> Advanced (PW: 456) -> Admin Settings -> Network Configuration -> DHCP Menu -> Set “Boot Server” to “static” then go back one menu and select “Server Menu” field.
  4. On the next page, set “Server Type” to “HTTP” and the “Server Address” to “IP.of.the.PBX/pc”.  Note:  The server address field is case sensitive.
  5. If the phone remote connects via a WAN, the “server address” will be the WAN IP of the Switchvox network / pc.  (ie: 173.227.12.32/pc)
  6. Save your settings and reboot the phone again.
  7. Once the reboot completes and is back up, you should now be able to find the phone in the “unknown phones” or the “Unconfigured Section” of the Switchvox “Phone Feature Packs”.
  8. Go back up and follow the rest of instruction from either step 4 or 5 (depending on where you found the phone MAC address) to complete the phone configurations.

Any question?  Just leave a comment below or contact us for assistance.

Why Video Conference? Read About Some of its Top Benefits

Still haven’t made the leap to video conferencing?  Well it’s time to consider with all the benefits video conferencing could bring to your business or organization.  One of our customers were able to save over $30,000/year in travel expenses by reducing the need to travel from branch-to-branch with one of our video conferencing solutions.

Based on Polycom’s research, some top benefits are:

  1. Reduced travel costs
    • By substituting routine business trips with video conferencing – you get all the benefit of face-to-face meeting without the cost of traveling.
  2. Increased productivity
    • The time saved from traveling could be put to better use on other business matters.
    • By using video conferencing to conduct distant meetings instead of non-visual methods like emails/instant messaging/phone calls, your workforce could better understand and  collaborate with their colleagues based on additional visual cues.
  3. Improved hiring and retention of top talent for your work force
    • Instead of paying for the recruiter or candidates to travel for interviews, organizations could reduce time and expenses to conduct the interview over video conferencing either from their own home or via satellite offices.
    • Additionally, video conferences could be recorded for post-analysis instead of relying on pure memory or notes taken during the interview process to assist in the hiring decision.
  4. Sustained competitive advantage
    • Workforce can communicate via video to share knowledge and improve communication/collaboration.
    • Sales and support forces can also utilize video conferencing to engage their customer/clients and built the personal relationship needed for the business.
    • Video also allows executives to appeal directly to numerous audiences at once in their pipeline.
  5. Green technology
    • And of course, by communicating over video the need for travel is reduced along with the associated carbon foot print.

Okay, so the benefits of video conferencing are clear but where do we start?  It is important to incorporate the right video conferencing solution for your business or organization so we’ve selected a couple of our favorite models for your consideration.  You can also browse our entire video conferencing selections at The Telecom Spot, or talk with one of our helpful consultants about your conferencing needs.

AVer HVC310 (Model: COMMSH310)

 

Polycom VVX 1500 (Model: 2200-180691-025)

 

AVer HVC310 COMMSH310 Polycom VVX 1500 2200-180691-025
The Aver HVC310 is the most versatile HD video conferencing solution on the market today. It combines premium features such as full duplex audio, HDMI, multi-site conferencing and recording into a single budget-friendly, easy-to-use system. The included 3-year warranty with one year of advanced replacement is an AVer exclusive, and a testament to their solution’s reliability.

Core Features:

  • Full duplex audio and echo cancellation for unmatched voice clarity
  • HDMI connectivity provides full digital HD video conferencing
  • External microphone support is perfect for presentations and lectures
  • Share content wirelessly from your desktop with ScreenShare software
  • Transform your mobile device into a system remote and share images using our VCLink mobile app
  • Industry’s only 3-year warranty, including one year of advanced replacement and 2-way shipping
  • Precision 7x optical zoom PTZ auto focus 5 megapixel camera ideal for a variety of conferencing environments
  • Powerful codec produces amazing HD full motion video even with limited bandwidth
  • Dual display support for versatile viewing using two monitors
  • Embedded 4-way multipoint control unit (MCU)
  • Direct to USB flash drive recording to capture live video and content for training or review
  • Exclusive Snapshot captures crisp high resolution snapshots to save or share
  • RS-232 support for seamless integration with podium controls

 

Read more at http://www.thetelecomspot.com/aver-hvc310.html

 

The first business media phone that combines advanced telephony, one-touch video, and integrated business applications into a seamless, lifelike experience. The Polycom VVX 1500 comes bundled with several applications including the Polycom Productivity Suite, which enables users to initiate and control audio conference calls right from the device’s screen as well as record calls locally using a flash drive in the phone’s USB port.

The Polycom VVX 1500 also features a free Web service called My Info Portal through which customers can select to receive content such as local weather reports and other personalized information on the screen when the device is not in a voice or video call.

Core Features:

  • Intuitive, color touch-screen interface for voice, video and applications
  • Six-line, feature-rich phone with Polycom HD Voice
  • Instant, one-touch business-grade video conferencing right from the desktop
  • Adjustable camera, base, and display to suit the environment and provide eye-level visual interactions
  • Highly customizable applications platform with open Polycom API, integrated full browser and USB 2.0 for applications
  • Bundled with productivity and personalization applications, including Polycom Productivity Suite, Polycom My Info Portal and Digital Photo Frame
  • Deep IP PBX integration with leading SIP-based IP PBX and Softswitch Platforms
  • Integrated Gigabit Ethernet (GigE) switch for bandwidth-intensive applications
  • IEEE 802.3af powered at under 11W maximum for a “green” world
  • Smart motion detection to enable the screen to go to power-save mode when no one is in the office

 

And did we mention there’s a $100 trade-in rebate offer available thru 12/31/2012?  See more at http://www.thetelecomspot.com/polycom-vvx-1500.html

 

How to Upgrade the Firmware on a Polycom Phone

Polycom PhoneOften the first steps to troubleshooting a Polycom IP phone is to make sure you have an up-to-date or the correct firmware loaded.  If you are trying to upgrade the firmware or factory default one or two Polycom phones, then the easiest way is to use Polycom’s provisioning server:

  1. Go to http://voipt2.polycom.com and follow their directions.

If you are working with multiple phones or need more control over the config files, the easiest  to  way upgrade is through a local TFTP server:

  1. First off you need a TFTP server, also known as, Trivial FTP server. You can find many programs on the internet but the one that we use in house PumKIN (PumpKIN Can be downloaded at: http://kin.klever.net/pumpkin/ )pumpkin-1
  2. The next step would be to gather all of the files you need to update your Polycom device.  You can check the compatibility of the firmware to your device and also download most releases at the Polycom SIP Software Compatibility Matrix.  Some of the latest firmware will only be available through us directly.  Please email support@thetelecomspot.com with your order number to receive the instructions for downloads.
  3. Create a folder called TFTP and place it on your C: Drive.  Unzip the downloaded files into this directory making sure the bootrom and sip files are listed in root of the C:\TFTP directory
  4. Open PumpKIN up and click on Options.  Under the Server tab, change the TFTP file-system root to C:\TFTP and Read Request Behavior to Give all Files.  Press OK and make sure all software firewalls are turned off or configured to allow access to PumpKIN on the host computer.pumpkin-2

Now that your TFTP server is running, we need to make sure the Polycom Unit is set up to search for TFTP updates.  On the unit itself (This process might be slightly different depending on the phone):

  1. Make sure the phone is connected to the same network as the TFTP server.
  2. Power on the phone and press the SETUP button when prompted.
  3. Enter the password of 456
  4. Scroll down to Server Menu and select
  5. Change the server type to Trivial FTP
  6. Change server address to the IP Address of TFTP Server you created (the IP Address of the PC running PumpKIN)
  7. Exit the menu, and the phone will prompt you to Save and Reboot, select OK.

Upon reboot, the phone will go through the boot process and display Uploading Bootrom on the screen.  It will reboot a couple of times after updating the rest of the files.  When the phone completes the process, it will display a welcome screen, which shows the current firmware version loaded.