Tag Archives: SIP Phone

How to Manually Configure Polycom VoIP Phone to Asterisk

Polycom makes some of the best quality SIP VoIP Phones on the market.  They work well with most IP-PBX and Hosted VoIP Providers.  While most manufacturers and providers will have their own setup guidelines (which you should follow first), there are times when you may need to manually configure your Polycom VoIP phone.  We will provide a very basic guide on getting your Polycom phone manually registered to an Asterisk SIP-based system here.

First you will need some basic information to register your Polycom phone:

  1. IP address of the Polycom phone
  2. IP address of the Asterisk system and SIP Port used to register (usually 5060)
  3. SIP extension number and phone password from your Asterisk system for your Polycom Phone

Once you have obtained the information, open up your web browser and enter in the IP Address of the Polycom phone in the Address Bar. Once it prompts you to login, use the following user name and password (assuming it is still default):

  1. Username: Polycom
  2. Password: 456

When logged into the Polycom phone’s user interface go to the Lines section (may be under Settings on newer firmwares) and Line 1.  Enter the information into the following fields:

  1. Display Name: SIP Extension Number assigned on the Asterisk system ie. 2000
  2. Address: SIP Extension Number assigned on the Asterisk system ie. 2000
  3. Label: SIP Extension Number assigned on the Asterisk system ie. 2000

Under Authentication

  1. Authentication User ID: SIP Extension Number assigned on the Asterisk system, i.e., 2000
  2. Authentication Password: Phone-password assigned on the Asterisk system

Under Server 1:

  1. Address: IP Address of the Asterisk system
  2. Port: Port number for SIP registration ,i.e., 5060
  3. Leave all other settings default.

Submit to Save settings, which should prompt you to reboot the phone.  Check to see if the Polycom phone is registered properly by pressing on the phone: Menu/Settings > Status > Lines.

You should be all set!

Snom Increases IP Phone Warranty to Two Years

Snom has announced they are doubling their IP desktop phones warranty from one to two years to further protect customer’s investment.  This extended warranty will apply to snom phones purchased from July 1, 2013 by customers in North America, Carribbean, Central America, South America, Australia and New Zealand.

The products covered under the new 2 year warranty are:

  • snom 3xx series (300, 320,370)
  • snom 7xx series (710, 720, 760)
  • snom 8xx series (821 and 870)
  • PA1 paging adapter

 

Aastra Buy 8, Get 2 Free Offer on 6730i and 6735i SIP Phones!

Aastra Free Phone Promo

Don’t get caught behind the 8-ball – rack up savings with free phones from Aastra!  From now thru end of October, Aastra will give you 2 free phones of the same models when you buy 8 of their 6730i and 6735i SIP phones.  Free phones will be shipped together with your order – no rebates or claims to fuss over!  Both the Aastra 6730i and 6735i combine fantastic quality, compelling and flexibility to create two outstanding IP phones.

Aastra 6730i IP Telephone Aastra 6735i IP Telephone

Aastra 6730i:

  • Up to 6 lines with call appearances
  • 3 line LCD display
  • XML browser
  • Hi-Q Audio Technology
  • Enhanced call management
  • Simplified deployment

Aastra 6735i:

  • Up to 9 lines with call appearances
  • 144×75 pixels back-lit LCD display
  • Dual Gigabit Ethernet ports
  • HD audio
  • Expandability
  • Enhanced call management
  • Simplified deployment

Terms & Conditions:

For each multiple of Eight (8) 6730i or 6735i phones ordered, Aastra will add 2 phones of the same model to the order at no charge. Offer valid beginning September 1, 2013 thru October 31, 2013. Orders must be placed by October 31, 2013 or while supplies last. Free phones cannot be returned for credit. Offer valid in the U.S. only.

Polycom Paid4Trade Competitive Displacement Rebate

Do you have an old but working business desktop/conference phone from non-Polycom brands, or an old legacy Polycom phone that needs replacing?  Then you may be interested in Polycom’s Paid4Trade competitive displacement rebate promotion.  Thru 3/31/2013, Polycom will give you a rebate of up to $200 per displaced device when you purchase a new and eligible Polycom conference phone or SoundPoint IP phone (North America only).

To claim your rebate from Polycom, you will need to submit a completed claim form, letter of authentication and disposal certification (thru recyclers), equipment listing and purchase contract to the Polycom rebate team.  Please see eligible equipments and terms and conditions below.  Full Polycom rebate promotion details can be found here:  Polycom Paid4Trade Rebate Flyer.

Polycom paid4trade eligible device

Polycom Paid4Trade rebate’s terms and conditions:

  1. Program valid from October 21, 2012 through March 31, 2013 in North America.
  2. The equipment being displaced must be in use and in working condition prior to disposal to be eligible for this rebate program.
  3. Customers must purchase or enter into a 36 month or longer non-cancellable contract for a new qualified system, and dispose of an eligible system to qualify for this rebate program. You may access a recycler in your area at www.earth911.com.
  4. The Paid4Trade – Polycom Competitive Displacement Program Claim Form, with all required documentation, must be submitted within 90 days of purchase. Note: If the documentation is not received within 90 days from date of purchase, program participation will be declared incomplete, and the customer will not receive the rebate. Rebates will be sent within 6 weeks of receiving all the necessary documentation.
  5. There is a limit of 250 phones per customer under this Program.
  6. Required documentation includes:   a) Completed Claim Form including:  i) Letter of Authentication and Disposal Certification – confirming ownership and pledge to destroy or recycle equipment being displaced  ii) Equipment Listing which details equipment being displaced and new equipment procurements  b) Proof of Purchase:  i) Invoice for new equipment purchases ii) Long Term Contract AND first month’s invoice for long term contracts
  7. All documentation must be emailed to Polycom@rebate-zone.com or The Paid4Trade – Polycom Competitive Displacement Program at:  P.O. Box 100550, White Bear Lake, MN 55110-0550 or Fax: 651-762-9701.
  8. Customer will be sent an email confirmation when their claim is received. Polycom is not responsible for lost or misdirected email, mail, or faxes.
  9. Polycom or Polycom’s Rebate Administrator has the right to call the Customer at any time for verification purposes.
  10. This offer is valid in the United States and Canada and is void where prohibited or otherwise restricted by law.
  11. This offer may not be combined with any other promotional offer or discounts, and Polycom reserves the right to modify or cancel this program at any time.
  12. No exceptions to this program will be allowed. Polycom has the right to deny all claims that do not meet the criteria outlined in this document.
  13. Any questions regarding this program should be addressed to Polycom@rebate-zone.com or 1-866-665-7402.

 

 

Yealink Wireless DECT Phone System for SOHO & Small Business Users

Yealink now offers a new line of cost-effective DECT Cordless Phones designed with small business and SOHO users in mind!  The SIP-W52P and its expansion handset SIP-W52H is a scalable SIP-based mobile communication system that packs great features into an affordable price point. With the Yealink SIP-W52P you get both the freedom of wireless communication along with business features normally only found in deskphones.  This system will also work on Asterisk, 3CX and Broadsoft with some quick and easy configuration.

Yealink SIP-W52P

Yealink SIP-W52P

Yealink SIP-W52H

Yealink SIP-W52H

Highlighted Features:

  • Exceptional HD sound with wideband technology
  • Up to 4 simultaneous external calls
  • Scalable – Expand up to 5 DECT cordless handsets per base
  • Up to 5 VoIP accounts
  • 1.8″ color display with intuitive user interface
  • 10 hours talk time, 100 hours standby time
  • Integrated PoE (Class 1) but with option to use power supply (included)
  • Desktop or wall mountable
  • DECT radio coverage up to 50m indoors and 300m outdoors
  • Energy-saving ECO features

Both products is available and ready to ship at The Telecom Spot.  Due to manufacturer MAP restrictions, please contact us or log into the product pages to view our current special pricing.  Additional product details and specs are also available on our product page for Yealink SIP-W52P and SIP-W52H.

Provisioning Polycom Phones with Switchvox Phone Setup Tool

Looking to provision your Polycom phones with Switchvox? If you purchased Phone Feature Packs for your Polycom phone and has one of the supported phones listed below, then you can take advantage of Digium Switchvox Phone setup Tool to help you configure and maintain the phones.

  • Fully Supported:  SoundPoint IP 320, 321, 330, 331, 335, 430, 450, 501, 550, 560, 650, 670, and SoundStation IP 6000, 7000
  • Partially Supported:  SoundPoint IP 301, 600, 601, and 4000
  • Not Supported:  SoundPoint IP 300, 500

Follow the steps below for Polycom IP phones running SIP firmware 1.6.7 or higher:

1)      To provision your Polycom phone with the Switchvox Phone Setup Tool, first make sure that:

  • Your Polycom phone is listed in the “Unknown Phones” section (Setup -> Phone Feature Packs -> Unknown Phones)
  • You are using the eth0 port (Server -> IP Configuration)
  • Confirm the phones are on the same local subnet as your Switchvox server
  • You have enough Phone Feature Packs to cover the number of phones you are setting up

2)      Once the top 3 criteria have been confirmed, reboot your phone to default (Menu -> Settings -> Advanced -> PW: 456 -> Admin Settings -> Reset to Defaults -> Reset local configuration).

3)       When the phone is completely back up, reset the ‘Device Settings’ (Menu -> Settings -> Advanced -> PW: 456 -> Admin Settings -> Reset to default -> Reset device settings) which will reboot the phone again.

4)      Check the radio box next to the phone MAC address you’re looking to configure in the “Unknown Phone” section of the “Phone Feature Packs”, then click the blue “confirm checked phone” button at the top of the page.  The phone should automatically reboot and begin the formatting process, but if it didn’t automatically reboot then you can manually reboot the phone either through its menu or by unplugging the phone.   Note:  This process could take several minutes and several reboots.  Be patient and let the phone do its work so it can pull all the necessary firmware.

5)      When step 4 is completed, the phone should display a static screen with the Digium Switchvox logo and the word “New” next to Line 1 on the phone.

6)      Next, locate the phone MAC address in the “Unconfigured Phones” section of the phone setup tool.  Once the phone’s MAC address has been located, click “Modify” and enter in the extension you wish to configure to this phone and save.   This should auto-populate the extension info such as first and last name.

7)      Check off the radio box again next to the MAC address and click the blue “confirm checked phones”.  This will reboot the phone again, but if not just reboot it manually by unplugging the phone power or go thru its menu options.  When the reboot completes, the phone MAC address should be listed under the “Configured Phones” section.  Step 7 is the final step, and will configure your phone with the proper extension, register the phone with Digium Switchvox, and populate the contact directory with the phonebook extensions for that particular extension.

8)      Congratulations!  Your Polycom IP phone should now be configured.


Note:  If on step 1 you couldn’t find your Polycom phone’s MAC address under “unknown phones”, or if the phone is on a different subnet / a remote phone, then try these steps to get your phone visible to Switchvox.

  1. Reboot your phone to default (Menu -> Settings -> Advanced -> PW: 456 -> Admin Settings -> Reset to Defaults -> Reset local configuration).
  2. When the phone is back up, reset the ‘device settings’ (Menu -> Settings -> Advanced -> PW: 456 -> Admin Settings -> Reset to default -> Reset device settings) which will reboot the phone again.
  3. After the phone is completely back up, go to Menu -> Settings -> Advanced (PW: 456) -> Admin Settings -> Network Configuration -> DHCP Menu -> Set “Boot Server” to “static” then go back one menu and select “Server Menu” field.
  4. On the next page, set “Server Type” to “HTTP” and the “Server Address” to “IP.of.the.PBX/pc”.  Note:  The server address field is case sensitive.
  5. If the phone remote connects via a WAN, the “server address” will be the WAN IP of the Switchvox network / pc.  (ie: 173.227.12.32/pc)
  6. Save your settings and reboot the phone again.
  7. Once the reboot completes and is back up, you should now be able to find the phone in the “unknown phones” or the “Unconfigured Section” of the Switchvox “Phone Feature Packs”.
  8. Go back up and follow the rest of instruction from either step 4 or 5 (depending on where you found the phone MAC address) to complete the phone configurations.

Any question?  Just leave a comment below or contact us for assistance.

snom 821 UC Phone Now MS Lync Certified!

Exciting news – snom announced today that their Apollo UC edition firmware is now qualified for Microsoft Lync!

The snom UC edition firmware is an optional software module for the snom phone/devices in their Unified Communications portfolio.  It combines the advantage of open standards-based IP telephony by using SIP protocal to seamlessly integrate with UC client apps such as Microsoft Office Communications Server 2007 R2, Lync and as well as other SIP based IPPBX in parallel.

snom 821 phone

The first to receive “Qualified for Microsoft Lync” certification is their snom 821 desktop phone, now available to be configured with their new Apollo firmware. Unique Lync phone features of the snom 821 UC edition with Apollo firmware includes: Speed and simplify Microsoft Lync Server 2010 Enterprise Voice deployment and operation in multi-site business environments, added music on hold, and boss/admin and presence buttons. Over the next few weeks, snom expects their entire UC portfolio running Apollo firmware to also receive the Microsoft Lync certification including snom 300 and 370 UC editions.

Quick overview of the snom UC portfolio to begin your search for that perfect UC solution:

snom 821 UC edition – With color display and advanced presence features integrated with call history and contact lists, it’s recommended for information workers.

snom 870 UC edition – snom’s latest innovation with completely redesigned new touchscreen with unique and intuitive user interface; perfect for modern people who requires user friendly high tech functions.

snom 300 UC edition – Recommended for entry-level users who just need a simple phone with basic features in areas such as lobbies, hallways, closets and cafeterias where a lot of UC functionality isn’t required.

snom 320 UC edition – An affordable yet powerful SIP phone with built in, full-duplex speakerphone and 3-party conference bridging – recommended for medium to heavy phone users.

snom 370 UC edition – Has high audio quality, is easy to use, secured by VPN capabilities and interperability, has expanded memory capacity and contact status display so it is recommended for anyone who needs to transfer calls frequently such as receptionists or others including SMEs, home office, private users or ISP applications.

snom UC600 – A Lync-optimized USB phone peripheral device that’s basically a phone/handset attached to PC. It allows user to use a traditional style phone/handset to maintain that familiar feel, while the calls are actually being handled by the PC with Microsoft Lync 2010 client app installed.

snom PA1 – snom’s paging device that unites the functions of a phone with high-performance digital amplifier for broadcasting annoucements and supplying background music to assigned rooms, hallways and office floors.

snom MeetingPoint – The only SIP conference phone that allows user to use MS Office Communication Server 2007 R2 and standard SIP accounts in parallel.

 snom UC editions

Snom’s UC edition phones are available at The Telecom Spot, and for the latest release of snom’s Apollo firmware (8.8.1.11) please visit http://www.snom.com/en/lync

Questions? As always we love to hear from you!  Leave a comment below, or contact one of our helpful consultants today and see how these UC edition phones can help with your business operations and that all important bottom line savings.

New Panasonic KX-UT248-B Promo

For a limited time, The Telecom Spot is offering an introductory special on the NEW Panasonic KX-UT248-B IP Phone. Quantities are limited, so get yours today!

Panasonic KX-UT248-B

The sleek designed Panasonic KX-UT248-B Executive SIP Phone is feature-rich:

  • 6 SIP Acc
  • 4.4 inch 4-level gray-scale graphical LCD
  • HD Voice (G.722)
  • Paper label free
  • 3-way conference call
  • 2 x GbE ports, PoE
  • Full duplex speaker phone
  • Built-in Bluetooth
  • Plug and Play configuration
  • Works with KX-A433

Any question? Just leave a comment or contact us at The Telecom Spot.

Snom to Release the snom m9R with Repeater Functionality

Snom m9r

The engineers at snom have finally added some long awaited features to the snom M9. At first glance, the snom m9R looks identical to the snom m9 but with some major differences.  The snom M9R adds:

  • Repeater functionality
  • Higher data storage capacity
  • Greatly improved voice quality
  • Optional industry standard protective shell

The repeater functionality can only be guaranteed with a snom m9r base station and snom m9r handset and will not work with the snom m9 model. The final QA testing with the repeater is currently underway and expected to be completed soon so that deliveries can begin in Q3/Q4 2012.

Additional Information:

New Line of Digium Phones (D40, D50, D70) are Now Available to Ship!

These new phones from Digium designed exclusively for Asterisk are in high-demand, so get yours before they’re sold out!

Digium Phones

Highlights: 

  •              Easy to Install, Integrate, and Provision
  •              Fully Compatiable with Asterisk & Switchvox
  •              Built-In & Custom Applications
  •              Crystal Clear HDVoice
  •              And Great Value!

Digium D40 – Entry-level HD IP Phone with 2-line keys – Digium’s best value phone designed for any employee.
Digium D50 – Mid-level HD IP phone with 4-line keys and 10 rapid dial buttons with busy lamp field indicators for most important contacts. Perfect for heavy users.
Digium D70 – Executive-level HD IP PHone with 6-line keys, 10 digital rapid dial buttons with real-time status information and busy lamp field indicators for 100 contacts. Top-of-line features ideal for administrators and/or executives.