Tag Archives: Switchvox

Replace your Cisco IP Phone System with Digium and Get Discounts!

Digium Q3-2014 Promo

Are you currently using a Cisco IP phone system?  Cisco is discontinuing their UC solution for SMB customers and have declared it end of life (EOL) for nearly a year. Their EOL announcement included Cisco’s UC300 and UC500 series; the support entitlements for these platforms will begin phasing out January 1, 2015.

For many SMB customers, this is a great time to start replacing those Cisco phone systems with a Digium Switchvox solution – which can often be purchased for less than the annual cost of a Cisco support contract!  From now thru September 30, 2014 Digium will offer additional discounts up to 15% off MSRP to help you make the switch.  Simply contact one of our helpful representatives here at The Telecom Spot to start!

Note:

  • Digium promotion is for qualified product purchases July 1 – September 30, 2014 by end user customers only.
  • Customers must request this promotional discount at time of order placement as neither Digium nor The Telecom Spot can provide promotional discounts after orders have been invoiced
  • Only qualified Switchvox products are eligible for the promotional discount.  This include Switchvox appliances, Switchvox SMB software, Switchvox subscriptions.  A complete list of qualifying products and part numbers are listed below.
  • This offer does NOT apply to cold spares, updates and maintenance, subscription renewals, phone feature packs, extended hardware warranties, phones, Digium cloud services, or any other items that are not included on list of qualifying products
  • This promotion applies only to new Switchvox solutions replacing existing Cisco telephony solutions.  Digium may contact customer to confirm the replacement for their promotional claim audits.

Eligible products for the Cisco Replacement Promotion

Digium Part Number / SKU Product Description MSRP
1AS800010LF Switchvox 80 Appliance, NA $3,140
1AS800011LF Switchvox 80 Appliance, AU $3,140
1AS800012LF Switchvox 80 Appliance, EU $3,140
1AS800013LF Switchvox 80 Appliance, UK $3,140
1AS3100010LF Switchvox 310 Appliance, NA $4,040
1AS3100011LF Switchvox 310 Appliance, AU $4,040
1AS3100012LF Switchvox 310 Appliance, EU $4,040
1AS3100013LF Switchvox 310 Appliance, UK $4,040
1AS3600010LF Switchvox 360 Appliance, NA $5,850
1AS3600011LF Switchvox 360 Appliance, AU $5,850
1AS3600012LF Switchvox 360 Appliance, EU $5,850
1AS3600013LF Switchvox 360 Appliance, UK $5,850
1AS3800010LF Switchvox 380 Appliance, NA $7,990
1AS3800011LF Switchvox 380 Appliance, AU $7,990
1AS3800012LF Switchvox 380 Appliance, EU $7,990
1AS3800013LF Switchvox 380 Appliance, UK $7,990
1AS4500010LF Switchvox 450 Appliance, North America $9,850
1AS4500011LF Switchvox 450 Appliance, Australia $9,850
1AS4500012LF Switchvox 450 Appliance, Europe $9,850
1AS4500013LF Switchvox 450 Appliance, United Kingdom $9,850
1AS4700010LF Switchvox 470 Appliance, North America $12,975
1AS4700011LF Switchvox 470 Appliance, Australia $12,975
1AS4700012LF Switchvox 470 Appliance, Europe $12,975
1AS4700013LF Switchvox 470 Appliance, United Kingdom $12,975
1SWXSMB00DL Switchvox SMB Software Download $2,745
1SWXSMB00DVD Switchvox SMB DVD with Reg Code $2,765
1SWXGSUB1 1 Switchvox Gold Subscription for 1 User $70
1SWXGSUB5 5 Switchvox Gold Subscriptions for 5 Users $350
1SWXGSUB25 25 Switchvox Gold Subscriptions for 25 Users $1,750
1SWXGSUB100 100 Switchvox Gold Subscriptions for 100 Users $7,000
1SWXPSUB1 1 Switchvox Platinum Subscription for 1 User $100
1SWXPSUB5 5 Switchvox Platinum Subscriptions for 5 Users $500
1SWXPSUB25 25 Switchvox Platinum Subscriptions for 25 Users $2,500
1SWXPSUB100 100 Switchvox Platinum Subscriptions for 100 Users $10,000
1SWXTSUB1 1 Switchvox Titanium Subscription for 1 User $60
1SWXTSUB5 5 Switchvox Titanium Subscriptions for 5 Users $300
1SWXTSUB25 25 Switchvox Titanium Subscriptions for 25 Users $1,500
1SWXTSUB100 100 Switchvox Titanium Subscriptions for 100 Users $6,000

 

Digium TE133/TE134 Single-Span Digital PBX Cards 2013 Promotion

Looking for single span digital telephony cards?  Digium offers their new TE133 and TE134 cards with built-in echo cancellation at an extremely competitive price point all while maintaining Digium quality and ease of implementation.  From the people that brought you the Asterisk platform paired with their rock-solid 5-year warranty, it’s hard to beat.

Digium TE133 Digium TE134

The TE133/TE134 cards are designed as replacements to the TE121BF and TE122BF cards and are fully compatible with existing software applications as well as integrate fully with Asterisk platform.  Both line-side and trunk-side interfaces are supported as well as many advanced call features.  The cards support industry standard protocols and are capable of running in E1, T1 or J1 modes.  The Octasic based hardware echo cancellation is built into the cards to eliminate the task of echo cancellation from systems CPC which increases overall system performance and call quality.

Specs:

  • Up to 24 (T1/J1) or 30 (E1) simultaneous calls
  • Selectable T1, E1 or J1 Mode / Half-Length, Half-Height, Digital Card
  • PCI-Express (TE133) or PCI (TE134)
  • 1x RJ48 Interface Port
  • Supported protocols include: ISDN PRI, Robbed-Bit, CAS, MFC/R2
  • Built-in 128ms Octasic DSP hardware echo cancellation
  • Supported with both Switchvox and Asterisk
  • 5 year manufacturer warranty

Both the Digium TE133 and TE134 digital telephony cards are in stock and ready to ship at The Telecom Spot.  The current promotional pricing at $495 MSRP will expire end of year and increase by $235 more in 2014, so now is the right time to buy!

Additional resources:

Free User Training with Digium Switchvox Purchase!

From now thru Dec 31, 2013 March 31, 2014 get free Switchvox User Training ($995 value) with purchase of any eligible Digium Switchvox system or software.  The Digium Switchvox training, Introduction to Switchvox:  User Interface On-Line Training – English, is ideal for new users that want to learn how to get started using their Switchvox business phone systems.

Eligible Switchvox models include:

Please Note:  The free user training offer is only available at the time of a qualified purchase, and will not be available separately post-purchase.  Contact us for details.

 

New Digium Switchvox 80 and 300 Series Appliances – Now Smaller and More Powerful

Digium recently released new Switchvox 80 and 300 series appliances for the SMB market, replacing the older Switchvox 65, 305 and 355 appliances.

The new Switchvox 80 and 300 series have updated technology, smaller form factor, green design and are competitively priced.  Switchvox 80 replaces 65, 310 replaces 305, and 360 replaces 355.  The older Switchvox appliances (65, 305, 355) are discontinued as of July 30th (limited stock remains, check with us for availability).

If you’re a current user of the older Switchvox appliances, you can upgrade by purchasing a cold spare of the appliance that you choose instead of purchasing Switchvox with the software license.  Then you can upload the last backup to the new appliance and be back up and running!  Just make sure the Switchvox software version is 5.7.1 or newer. The old appliance can be put to good use as a failover cold spare for your disaster recovery plan.

See which one of the Digium Switchvox appliances is the best fit for you via the convenient comparison chart below.  You can build your custom bundle via our easy system configurator or simply contact us today for quote!

Digium Switchvox Comparison

Click Image to Enlarge

*About Digium Switchvox phone systems:  Digium Switchvox offers a single powerful set of features you can afford.  You pay one low price for all its communication power – it’s an United Communication system that integrates all office communications including phone, fax, chat and web mash-ups.  Business that wants to do more than just talk can count on Switchvox to help them easily transition from simple telephony to a feature-rich UC solution.  Business users can improve productivity no matter where they are – on a mobile phone or in the office.

New Digium TE133 and TE134 Digital Telephony Cards – Now Available!

Digium just released their best PBX cards for any Digium installation with the TE133 and TE134 digital telephony cards.  They are designed as replacements to the TE121BF and TE122BF cards and offer an incredible introductory price of $495 (log into our site for even better pricing) and include echo cancellation and the single span card.

Digium TE133 Digium TE134

Specs:

  • Up to 24 (T1/J1) or 30 (E1) simultaneous calls
  • Selectable T1, E1 or J1 Mode / Half-Length, Half-Height, Digital Card
  • PCI-Express (TE133) or PCI (TE134)
  • One (1) RJ48 Interface Port
  • Protocol support includes: ISDN PRI, Robbed-Bit, CAS, MFC/R2
  • Built-in 128ms Octasic DSP hardware echo cancellation
  • 5 year manufacturer warranty

The TE133 and TE134 cards support industry standard telephone protocols including Primary Rate ISDN (North American and Euro standard) protocol families for voice.  Both line-side and trunk-side interfaces are supported as well as advanced call features.  Octasic based hardware echo cancellation is built into the cards to eliminate the task of echo cancellation from systems CPC which increases overall system performance and call quality.  They are supported with both Switchvox and Asterisk, plus a 5 year manufacturer warranty from Digium.

Both the Digium TE133 an TE134 digital telephony cards are now in stock and ready to ship at The Telecom Spot!  Initial stock is limited though, so don’t wait too long to get yours.

 

Free Digium Phone App Engine API Webinar – Register Now

On May 16th at 2pm CDT, Digium will offer a free webinar to show you ins and outs of the Digium Phone App Engine API.  The free phone API allows developers to customize the user experience using Asterisk (or Switchvox) with simple set JavaScript APIs.

The webinar will cover topics like:

  • What makes Digium’s Phone App Engine different
  • How Business Apps help in your niche
  • JavaScript API vs XML browser pages
  • The anatomy of a business phone app
  • Developer and non-developer resources
  • Live Q&A session

If you want to build custom apps for your Digium IP phone to take your business communications to a new level, this would be a great free webinar for you.

Register for the webinar here.

*The Digium App Engine for Digium IP Phones is a free tool that features an open API allowing developers to create custom apps. Developers can use JavaScript to easily create applications that extends the power of Digium phones with Asterisk or Switchvox.

Provisioning Polycom Phones with Switchvox Phone Setup Tool

Looking to provision your Polycom phones with Switchvox? If you purchased Phone Feature Packs for your Polycom phone and has one of the supported phones listed below, then you can take advantage of Digium Switchvox Phone setup Tool to help you configure and maintain the phones.

  • Fully Supported:  SoundPoint IP 320, 321, 330, 331, 335, 430, 450, 501, 550, 560, 650, 670, and SoundStation IP 6000, 7000
  • Partially Supported:  SoundPoint IP 301, 600, 601, and 4000
  • Not Supported:  SoundPoint IP 300, 500

Follow the steps below for Polycom IP phones running SIP firmware 1.6.7 or higher:

1)      To provision your Polycom phone with the Switchvox Phone Setup Tool, first make sure that:

  • Your Polycom phone is listed in the “Unknown Phones” section (Setup -> Phone Feature Packs -> Unknown Phones)
  • You are using the eth0 port (Server -> IP Configuration)
  • Confirm the phones are on the same local subnet as your Switchvox server
  • You have enough Phone Feature Packs to cover the number of phones you are setting up

2)      Once the top 3 criteria have been confirmed, reboot your phone to default (Menu -> Settings -> Advanced -> PW: 456 -> Admin Settings -> Reset to Defaults -> Reset local configuration).

3)       When the phone is completely back up, reset the ‘Device Settings’ (Menu -> Settings -> Advanced -> PW: 456 -> Admin Settings -> Reset to default -> Reset device settings) which will reboot the phone again.

4)      Check the radio box next to the phone MAC address you’re looking to configure in the “Unknown Phone” section of the “Phone Feature Packs”, then click the blue “confirm checked phone” button at the top of the page.  The phone should automatically reboot and begin the formatting process, but if it didn’t automatically reboot then you can manually reboot the phone either through its menu or by unplugging the phone.   Note:  This process could take several minutes and several reboots.  Be patient and let the phone do its work so it can pull all the necessary firmware.

5)      When step 4 is completed, the phone should display a static screen with the Digium Switchvox logo and the word “New” next to Line 1 on the phone.

6)      Next, locate the phone MAC address in the “Unconfigured Phones” section of the phone setup tool.  Once the phone’s MAC address has been located, click “Modify” and enter in the extension you wish to configure to this phone and save.   This should auto-populate the extension info such as first and last name.

7)      Check off the radio box again next to the MAC address and click the blue “confirm checked phones”.  This will reboot the phone again, but if not just reboot it manually by unplugging the phone power or go thru its menu options.  When the reboot completes, the phone MAC address should be listed under the “Configured Phones” section.  Step 7 is the final step, and will configure your phone with the proper extension, register the phone with Digium Switchvox, and populate the contact directory with the phonebook extensions for that particular extension.

8)      Congratulations!  Your Polycom IP phone should now be configured.


Note:  If on step 1 you couldn’t find your Polycom phone’s MAC address under “unknown phones”, or if the phone is on a different subnet / a remote phone, then try these steps to get your phone visible to Switchvox.

  1. Reboot your phone to default (Menu -> Settings -> Advanced -> PW: 456 -> Admin Settings -> Reset to Defaults -> Reset local configuration).
  2. When the phone is back up, reset the ‘device settings’ (Menu -> Settings -> Advanced -> PW: 456 -> Admin Settings -> Reset to default -> Reset device settings) which will reboot the phone again.
  3. After the phone is completely back up, go to Menu -> Settings -> Advanced (PW: 456) -> Admin Settings -> Network Configuration -> DHCP Menu -> Set “Boot Server” to “static” then go back one menu and select “Server Menu” field.
  4. On the next page, set “Server Type” to “HTTP” and the “Server Address” to “IP.of.the.PBX/pc”.  Note:  The server address field is case sensitive.
  5. If the phone remote connects via a WAN, the “server address” will be the WAN IP of the Switchvox network / pc.  (ie: 173.227.12.32/pc)
  6. Save your settings and reboot the phone again.
  7. Once the reboot completes and is back up, you should now be able to find the phone in the “unknown phones” or the “Unconfigured Section” of the Switchvox “Phone Feature Packs”.
  8. Go back up and follow the rest of instruction from either step 4 or 5 (depending on where you found the phone MAC address) to complete the phone configurations.

Any question?  Just leave a comment below or contact us for assistance.

Save with Digium Switchvox UC Solution

Are you a small or mid-sized business (SMB) looking to implement Unified Communication for your business?  With the right Unified Communication solution, your business could gain great efficiency, raise revenue and increase customer satisfaction.

Digium Switchvox UC

We realize it can be overwhelming as you begin your search for a new phone system not knowing where to start with so many options.  If you would like great features and flexibility all for a reasonable investment, we’d like to suggest Digium Switchvox as a starting point in your research.  Why?  To start with, Frost & Sullivan the current leading industry analyst have researched the Unified Communications market and did all the work for SMB consumers.  As a result of their findings, they’ve awarded Digium Switchvox their 2011 Customer Value Award winner as the best value solution for Unified Communication for SMBs.

Digium’s Switchvox phone system offers a solid UC solution including enhanced features and significant cost savings for SMBs compared to similar solutions offered by other vendors such as Avaya IP Office or ShoreTel ShoreGear VoiceSwitch.  And according to the graph below by Digium, a company with 100 employees could gain around 40,000 additional hours a year by utilizing the productivity tools offered by their Switchvox UC platform – that’s like adding another 18 employees to your staff!  Whether you’re trying to do more with less, or trying to be more efficient to fuel growth, the hours and dollars saved can be significant.

Switchvox Efficiency Gains Chart

Let’s take a closer look at Digium Switchvox and why they ranked best value for SMBs:

  1.  Competitive UC Features

  • True UC system – integrated PBX, unified messaging, conference bridge, fax server, instant messaging, presence, video calling, mobility, call queues, recording/monitoring, and call logging software functions onto a single rack mount or desktop appliance.
  • Customizable Switchboard UC client provide access to all features/applications in one place with personalized view.
  • Support SIP standards based phones (Digium also offers IP phones designed for Asterisk for best integration)
  • Excellent scalability, applications support and applications integration.

  2.  Value-added Capabilities at Competitive Price

  • A single activation license provides users access to all embedded applications and features including the Switchboard UC interface
  • Various applications and server hardware supports charged as extra add-on with alternate solutions are already included with Switchvox.
  • Software update subscription plans to receive new features and technical supports starting at only $10 a year per user.
  • No charge for Digium APIs.  MS Outlook and Firefox plug-ins, CRM interface panels, social media integration tools, and additional web mashups are included and built-in with Switchvox.
  • Develop CEBP integration by downloading software development kits or access Digium’s developer website and forums for free.

3.  Great Value

  • Cost-effective over system lifecycle including ongoing support/maintenance costs and upgrades
  • Single appliance reduces power, real estate and hardware requirements compared with multi-box alternatives with similar functionality.
  • Reduced training and time managing applications by using a simple, common Switchboard interface.
  • IP phones can be deployed with auto-provisioning features which reduce set-up time and frustration.
  • Save time and boost productivity with Switchvox UC.

For additional savings on your business investment, also check out the tax savings you could get via Section 179 for business equipments purchased during 2012.  Furthermore, as an additional bonus, we’re also offering a free iPOD Shuffle with each purchase of Digium Switchvox phone system or Switchvox system bundles now through end of 2012 (see full offer for details).

Sounds good?  Explore Digium Switchvox on our site or feel free to contact one of our helpful consultants for more information.  Due to manufacturer MAP restrictions, don’t forget to log in or contact us for our special pricing on your Digium Switchvox systems!

digium Switchvox Set to Raise Prices

We’ve just been notified by Digium that beginning September 1, 2012 there will be changes made with digium Switchvox systems both in pricing and software/subscription bundles.  The changes are:

  • Switchvox will no longer come bundled with 10 silver subscriptions and the 10 phone feature packs (this will affect all versions of Switchvox SMB/SOHO with or without appliance).
  • Switchvox appliance price will be increased reflecting manufacturing costs.

After flooding in Thailand last year, digium having been picking up the tabs in significate hard-drive prices expecting it to return to pre-flooding levels.  It was recently known that pricing will not be dropping back down, so it is now necessary for digium to make adjustments to the MSRP of Switchvox appliances.

Contact us today if you’ve been thinking about digium Switchvox as the current low pricing won’t be around for long!

How to Configure Panasonic IP Phone with Asterisk

The Panasonic SIP IP Phones are top-notch end points from a brand name you trust. Getting them setup and working usually isn’t very difficult if you know what info needs to go into what fields.  The following tutorial applies to the follow phones, however, some interfaces may change slightly from model to model: KX-UT113-B, KX-UT123-B, KX-UT133-B, KX-UT136-B, KX-UT248, KX-UT670, KX-TGP500, KX-TGP550.

Configure Panasonic

First you will need to setup the extension on your Asterisk System (the process can vary depending on the distribution). From this process, you will need the:

  • IP Address of the Asterisk Server: ie: 192.168.42.100
  • SIP Port of the Asterisk Server: ie: 5060
  • Extension SIP ID/Alias: ie: MAC Address of phone
  • Extension Number: ie: 7000
  • Extension Password: ie: 1234pass
  • Voicemail Access Number: ie: 8500

Next we will get started on configuring the phone itself.  Please note, this is tutorial on how to get your phone connected.  Advanced functionality is not covered:

  • Connect the phone to the network and power it on
  • Once connected to the network, you will need to turn on embedded web from the individual phone settings (turns off after a while). Press the Setup button > Select Embedded web > Select On
  • Open up a web browser of your choice and type in the IP Address of the Panasonic IP Phone into the address bar.  A login screen should appear.  The default login is L: admin P: adminpass.
  • Once logged in, you should make sure you have upgraded the firmware to the current version, the link to the admin guide and firmware files can be found here: http://www.panasonic.net/pcc/support/sipphone/download/us.html
  • Select the VoIP tab and click on Line 1 under SIP Settings.  Fill in these fields:
  • Phone Number: Extension # assigned in Asterisk. ie 7000
  • SIP URI: Extension SIP ID/Alias assigned in Asterisk. ie: MAC Address of phone
  • Registrar Server Address: IP Address of the Asterisk Server. ie: 192.168.42.100
  • Registrar Server Port: SIP Port of the Asterisk Server. ie: 5060
  • Proxy Server Address: IP Address of the Asterisk Server. ie: 192.168.42.100
  • Proxy Server Port: SIP Port of the Asterisk Server. ie: 5060
  • Presence Server Adress: IP Address of the Asterisk Server. ie: 192.168.42.100
  • Presence Server Port: SIP Port of the Asterisk Server. ie: 5060
  • Outbound Proxy Server Address: IP Address of the Asterisk Server: ie: 192.168.42.100
  • Outbound Proxy Server Port: SIP Port of the Asterisk Server: ie: 5060
  • SIP Authentication ID: Extension SIP ID/Alias on the Asterisk. ie: MAC Address of phone
  • SIP Authentication Password: Extension Password on the Asterisk. ie: 1234pass

Config Panasonic with Asterisk Graph1Click Save

Lastly, Select the Telephone tab.  Then Select Line 1 under Call Control.  Fill in these fields:  Voice Mail Access Number: Voicemail Access Number on the Asterisk: ie: 8500

Config Panasonic with Asterisk Graph2Click Save and reboot the phone.

Your Pansonic IP Phone should be configured to work on your Asterisk IP PBX.  Any question? Just leave a comment or contact us at The Telecom Spot for assistance.