Tag Archives: Warranty

Manufacturer Support & Warranty Contacts

Occasionally you may need to contact the product manufacturer for additional support or warranty exchanges.  We have compiled a list of manufacturer contacts for our main brands here for your convenience.  Please feel free to contact us to leave a comment if the manufacturer for a product you ordered from us is not here, we will be happy to assist you.

Manufacturer Support/Warranty Contact
3CX Manuals, configurations:   http://www.3cx.com/support/     Support portal:   http://support.3cx.com/   Paid Support: 469-206-9039
AASTRA / Mitel 1-800-722-1301 or http://www.mitel.com/content/technical-support-ticket-request-form
ALGO http://www.algosolutions.com/support/support.html   or   [email protected]   or 604-454-3792
AUDIOCODES Paid support: 1-800-735-4588 or [email protected]
AVAYA Contact us to determine support needed
BOGEN 1-800-999-2809 option 2 or [email protected]
CISCO Contact us to determine support needed
CLEARONE 1-800-283-5936 or [email protected]
CYBERDATA http://www.cyberdata.net/support/contactsupportvoip.php
DIGIUM 1-877-344-4861 or http://www.digium.com/en/support/contact   (May need to provide product registration code)
DRAYTEK http://draytekusa.com/open-tech-support-request
EDGEWATER NETWORKS 1-408-351-7255 or [email protected] or   http://edgewaternetworks.com/support/
FORTINET 1-866-648-4638 or Fortinet Knowledgebase http://kb.fortinet.com/kb/microsites/microsite.do
GRANDSTREAM https://helpdesk.grandstream.com/
JABRA 1-866-697-8757 or [email protected] or http://www.jabra.com/ServiceMenu/contact/ContactJabraSupport/ContactJabraSupportBusiness
KONFTEL 1-866-606-4728 or http://www.konftel.com/Support/Contact-Support
NEC Contact us to determine support needed
NETGEAR http://support.netgear.com/general/contact/default.aspx
NORTEL Contact us to determine support needed
OPENVOX [email protected]
PANASONIC 1-800-528-6747 option 1 to obtain a Panasonic HEAT# for replacement within 30 days of purchase.  After 30 days, contact the same number for warranty ticket# to be repaired directly by Panasonic.  (Repair Center information:  Panasonic National Repair Center.  1615 Dundee Ave, Dock G.  Elgin, IL 60120 / Phone: 847-888-7000 / Include copy of purchase invoice, description of issue, return address information, and reference Panasonic ticket#.  Repairs typically takes 7-10 days)
PATTON ELECTRONICS 301-975-1007 or [email protected]
PHOENIX AUDIO 818-937-4779 or [email protected] or http://www.phnxaudio.com/support
PLANTRONICS 1-855-765-7878 or http://www.plantronics.com/us/support/index.jsp
POLYCOM http://support.polycom.com/PolycomService/home/home.htm or 1-888-248-4143 (Support fee may apply)
REVOLABS 1-800-326-1088 or [email protected] or http://www.revolabs.com/support/
RHINO EQUIPMENT [email protected] or 1-877-744-6681 or http://support.rhinoequipment.com/
SANGOMA http://support.sangoma.com/
SNOM https://support.snom.com/ or 781-569-2044 option 4
SPECTRALINK [email protected] or 1-800-775-5330 (option 7 for DECT), RMA: [email protected]
UNIDATA / INCOM Email support only, please contact us.
VIKING ELECTRONICS https://www.vikingelectronics.com/registration.php
VXI 1-800-742-8588 or [email protected]
XORCOM http://www.xorcom.com/Support-Center/
YEALINK http://www.yealink.com/Support.aspx or [email protected]
YEASTAR [email protected]

Snom Increases IP Phone Warranty to Two Years

Snom has announced they are doubling their IP desktop phones warranty from one to two years to further protect customer’s investment.  This extended warranty will apply to snom phones purchased from July 1, 2013 by customers in North America, Carribbean, Central America, South America, Australia and New Zealand.

The products covered under the new 2 year warranty are:

  • snom 3xx series (300, 320,370)
  • snom 7xx series (710, 720, 760)
  • snom 8xx series (821 and 870)
  • PA1 paging adapter